Our business is expanding Ohio and we needed a bank account in the state. After reading the reviews…read morefor this branch of Citizens, I decided to reach out. I could not be more pleased with the level of communication, thoroughness, and customer service the bank has provided. My initial phone conversation was with Ven Achanti. He was friendly and knowledgeable. He made sure he fully understood the issue and followed up quickly over email to get some further information that we discussed. I then had a call with Bob Naegele and Bogdana Alba, who wanted to get an understanding of the business and our requirements to make sure they could be of assistance. Both Bob and Bogdana were friendly and knowledgeable. Once we all agreed that this was the right fit for our business needs, I flew out to complete the account opening process. Upon arrival at the branch, I was greeted by Ven who was just as nice in person as on the phone. I then met with Bogdana who efficiently moved through the process and was very nice and easy to work with. Bob then stopped in to say hello and see what else they could do to be of assistance to our business. All in all, a great experience. If you are a business owner in need of a bank, this is the one. I'm confident they would look out for your best interests and will do things correctly. Great job Citizens Bank Berea!

Oh my goodness! Had a question that was stated clearly. Asked for assistance and got a dismissive…read moreresult - lack of information, helpful questions to solve my problem, and all wrapped up in a tone of disgust, contempt and inconvenience in return that was far from being helpful. Until I processed what I was dealing with (20 seconds) and then figured out how to ask the "right" question to help.myself, did I actually get the one piece of information to help my situation move forward. Again. With contempt. I'm sorry you were having a bad day Gina. Some feedback on tone, attitude and acknowledgement that you are providing a service and are on the customer service end of this exchange may be helpful both for an attitude shift and a reminder of your job function. I hope you have better days ahead.

bank employee at the branch has no authority to make a decision regarding the account holder. In…read moreaddition, when contacting the decision makers in the management, the answer differs from one employee to another!!! Depending on the person's mood!!! All my personal and work-related accounts have been suspended, and I have been with them for 12 years because I have 2 address !!!!

Tried to deposit a check yesterday-no option at their ATM. Who ever heard of such a thing. What…read moredummy thought of this? You work hard, save money and want to deposit it in your account-but 5/3 won't let you. I never heard of a bank that doesn't let you deposit your money in your own bank. How can you w/d if you can't dep? I just took it to another financial institution who gladly accepted my money. I could dep it there-so there bills will get paid first. 5/3 can wait. Not only are they inconvenient-but un-american. Forbidding and dicoraging from saving money. They won't get a loan ap from me which seems what they are pushing for-or anything else!

I went to the machine after hours. It was nice to be able to still have access inside instead of…read moreusing the machine in the parking lot. I don't trust a machine in the parking lot since I had one eat my card once and it took a month to replace. This machine was great since others make you hit the plus and minus for the bills of currency you want. This one just asked if you want all 20's or mixed currency to save you the hassle.

Keybank-Bagley road, Middleburg Heights- Needed to cash a…read morecheck from my employer since my direct deposit was messed up. It was a keybank issued check. I am not a key customer but know they can cash their checks for a fee. long story short the lady must've taken her job too seriously. Checked my employers account for about 10 mins to see if it's legit....its LITERALLY a billion dollar corporation that she can clearly see, but I'll digress. By the end of her "investigation" she said she will not cash it. while giving me a list of reasons why... saying the signature ink didn't match the other ink, that a number looked scribbled out and re-written, that the signature did not match (which is ridiculous since it's a payroll checked signed by an authorized person to do so).. etc etc. Never asked for any form of identification or employer identification. I understand that it's up to the clerk's discretion, but she didn't fall short of making me feel like I was trying to conduct a shady transaction. Here is a thought! If I was trying to do dumb stuff why the heck would I go to the same bank my EMPLOYER uses? Or maybe she would have seen I was an employee if she asked for my credentials. If posting a picture of the check wasn't a dumb idea I would, to show the "discrepancies" she apparently saw. I hope her pillow is hot on both sides.

Sarah was extremely helpful in assisting us in getting a new debit card for my husband. John is 90…read moreand has memory problems. Even though I have power of attorney, I wasn't familiar with how to prove it and she was kind enough to talk my husband through the necessary process. Dolores Pollack

I've been a member for years and seems that service is not longer a priority. I recently went to…read morethe North Olmsted branch where they refused to accept my cash deposit because it contained some coins. I've reached out serveral times to find out what the policy/procedure for depositing american currency into my account is, but of course get no assistance!! You may want to look at other banking options!

I've had banking here for many many years under NCB as well as PNC. They have been fantastic…read more Tellers are courteous and I will continue to go there. They help me once with a fraud situation and they reacted immediately. Thanks.

I have been banking here for years, and this place is a constant headache. They never have enough…read moretellers, and the head teller is always so smug and rude to everyone. Expect 20 minutes minimum on any in bank transaction. Today I watched 3 tellers take 15 minutes to help one person IN THE DRIVE THROUGH, while a line of 10 people grew. I...loathe...this...location.