Had to find a room to rest after nine hours of driving. Booked a room after midnight and arrived in…read morehalf an hour. The parking lots were less than half full. Waited less than a minute to get staff for check in, who was friendly, prompt and professional. Received two complimentary bottles of water. The studio room was up-to-date, clean and spacious. The furniture and the lights were neat. The closet was in the restroom area instead of near the entrance door. The breakfast was served great. The indoor dining seatings were quiet and relaxing.

Overall, this was a great stay. Staff was super friendly and nice and the hotel seem like it was…read morenewly renovated. It was bright and clean. I love the coffee station out front. It was a nice touch. I enjoy the amenities in the bathrooms they had dove shampoo and conditioner, which was a nice touch. The only negatives about this place is it was super hot and there was no pool, but there was a huge empty space behind that hotel where wonderful pool could've been put in. Also, the breakfast wasn't all that. It seem like things were thawed out and microwaved, and most of the hot food just wasn't good. Overall, I really like this place and I would stay again if I was in the area.

Zero stars! Avoid this place at all costs!…read more We made a reservation for this hotel several weeks in advance as Hilton Honors members. We selected it because it was supposed to be modern/newly renovated. We indicated in the reservation and confirmed a few days before our arrival that we would arriving late-around 10pm. Upon arrival, my husband, daughter and I were greeted with a non-plussed, indifferent front desk employee and given a room on the first floor next to the stairwell and one of the side exits--not an ideal location for quiet or safety. It was almost as if the worst rooms are given to the latest arrivals despite when the reservation was made. Strangely, the room also had a slight residual smoke odor, which I thought was odd given that the hotel was supposed to be newly renovated. I figured it had to be leftover from the pre-remodel days. We were tired and went to bed. Around 3am, we were awakened by super strong cigarette smoke wafting into our room. It was so bad, I went out to the front desk in my pj's. The employee (different than the one we encountered upon check-in) I spoke with indicated that it was a non-smoking hotel, but maybe the smoke was coming in from outside, which made no sense. Reluctantly, she agreed to check out the room herself. She only stood in the doorway and eventually told me she didn't smell anything. It was unbelievable! The smoke was everywhere! She was clearly lying and did not offer an apology or anything to help us. I had to press her to see if we could switch rooms and she told me we could not. As we were standing there, I saw a male employee with what could have been a pretty serious smoker's cough go into a locked door nearby. I had to wonder if that employee was involved somehow, which would explain why the room had a residual smoke odor to start. Maybe he liked to smoke in a room nearby on a regular basis. Or maybe a guest was smoking in a room nearby. Whatever the true circumstance, it was hard to say. I realize there wasn't much she could do if it were a guest smoking inside, but the entire situation was awful and I felt like there was zero acknowledgement of our discomfort. (I do believe that the hotel is supposed to charge a $250 fee to anyone who does smoke in the hotel, so something could have been done to acknowledge our plight later-though it never was.) I actually thought about going to sleep in the car at that point, but decided that might not be safest thing to do in the end. So we we sucked it up-literally-in the room all night. Suffice to say, we did not get much sleep and our throats were raw in the morning. My husband spoke with another employee in the morning and was coldly told that the night employee didn't smell anything. No apologies, sympathy or any semblance of customer service was provided. He also asked if there was another ice machine, as the one on the first floor was broken. He was told no--again, with no apology. Breakfast was mediocre at best. We had to ask if the "gravy" had milk in it as my husband is lactose-intolerant, and the kitchen attendant--the only truly helpful and attentive employee we encountered on our stay--brought out the giant can it came in and helped us to figure out that it did. As I was packing up, I started to notice all sorts of other things that were wrong in our room too. A broken toilet lid that was glued back together. Cobwebs in the corners of the bathroom floor and a dirty corner near the tub. Black smudge marks in the tub. A yellow-brownish ring around the sink drain. A slight residual stain on my duvet. None of which added up to a great stay and coupled with the smoke situation and lack of response from management, it was one of the worst hotel experiences I have had in my lifetime. If you have a choice, choose to stay anywhere but here. We are still shocked at the appallingly indifferent and cold response we received. There was no offer to assuage us in any way. We are now completely disillusioned with the Holiday Inn Express brand.

This hotel has seen much better days. My thoughts when walking in: hmm...all the other Holiday Inns…read morein the world were updated but this little guy in the armpit of the highway. My second thought upon entering, "Do they allow smoking? This place has a serious hint of cigarettes and musty smells." Props to Lori at the front desk for being sweet when we ended up deciding not to stay. My mom is a priority club member so this definitely wasn't our first rodeo with Holiday Inn Express. From the dirt smudges on the pillow in the room to the sloppily made bed, lack of pool and general cleanliness, we decided to ultimately ask for a reimbursement and take our business elsewhere. The parking lot was heavily filled with trucks which served as our first hint that this location might cater heavily to the "on the road fella" scene. Holiday Inn Express perk: complimentary breakfast- however, I'm not certain the unclean/aged vibes make the breakfast sound very appetizing.

Wonderful hotel, only had one issue…read more Met my aunt and uncle half way here so we could spend the weekend together. Very clean, newer rooms, and very nice! Loved having the Starbucks in the lobby. Accommodating staff when my aunt had an issue with her door upon arrival (the battery was dying on the lock) so they had to switch her room but it was important we had a room next to one another and I had called ahead months earlier to make that happen. The staff worked with us to get her a room across the hall. This was on Friday night and they said the maintenance guy wouldn't be in until Sunday and couldn't fix it until then. Only complaint would be the pool. My daughter was so excited to go swimming but the pool was cold!!! Hot tub was bath water temp (bad for a hot tub, good for us) so we just hung out in there. We went to use the pool again at 8:30pm on a Saturday night and we could physically see the chlorine being shot into the pool. It was burning all of our eyes so badly! We also didn't want to be swimming with all the chlorine being injected in the water so she didn't get to go swimming :( Why not wait to do that another few hours when the pool closes? And turn up the temp of your pool so we can actually use it! We would use the hotel again to meet them for a weekend in the future, if the pool was fixed.

Staying here for 1 night for a wedding. I do a lot of traveling and have stayed in lots of…read moredifferent hotels. One of the beds in our room has springs so horrible that my 110 lb body is practically hitting the bed frame. I am not sure that I have ever slept on a worse mattress.

Cannot say enough about how the staff, from mgmt all the way down to the housekeepers have made our…read morestay forgetful. We ended up here because of a family emergency. Had several others come and go during that situation and we had several changes with rooms and other stuff prior to leaving the area. Your close to area needs for food, shopping (Walmart, Gabe's) and the Independence Hospital of Westmorland. Thank you to all of you.

We stayed here for two nights and had a wonderful stay. Arrived about an hour before the 3pm check…read morein and they were able to accommodate us. The place was clean and the beds were comfortable. Breakfast was included and has tons of options. Coffee, tea, juice, pancakes, yogurt, muffins, cinnamon rolls, fruit, cereal, and then hot options such as sausage, omelets, biscuits and gravy. Great place! Would stay again. Easy access to Seton Hill if here visiting a college student (about an 8 minute drive to campus). Quiet and well maintained. Friendly staff.

The room was great. The breakfast was great. The staff were very friendly. It reminded me of the…read moreold Holiday Inn when you knew you would a good room and treated well. The Lamplighter below the hotel served wonderful food also.

Very friendly and helpful front desk staff upon check-in. Off the main road and up the hill…read more Very easy to miss the turn. Rooms are a bit small but the bathroom is a good size. The room also has a microwave, good-sized refrigerator, and a Keurig machine. Plenty of pillows are provided but the bed was way too firm for me. In general I found the hotel to be quiet even though a wedding group was staying here. Breakfast is so-so and it is 7 miles to the nearest Dunkin Donuts and no Starbucks in sight.

No hot water on Thanksgiving morning, and now it's 12:30 and still no hot water. Desk clerk said…read morethe hotel is full and everyone is taking a shower at the same time. Until 12:30 in the afternoon??? I am not impressed with this place.

Newly renovated Hampton Inn that was much nicer than I was expecting! Staff was great. Lots of…read moreparking. Room was incredibly clean.

What a wonderful night stay at SpringHill Suites! Before we even arrived, we had a great experience…read moreutilizing the app to select our anticipated early arrival time by checking in 24 hours in advance. We called as we were on our way and the staff could not be kinder sharing news that our room was ready early! Upon arriving the team was helpful navigating the area with tips on traffic for attending Steelers Training Camp in the morning. Breakfast had a nice variety but unfortunately no waffle maker that we tend to look forward to if staying in a similar type hotel. We enjoyed the water, tea, and coffee that is available in the lobby throughout the day and night. The hotel was quiet, clean, and accommodating to make our stay worry-free!

This is a nice and clean hotel. We also enjoyed the Arnold Palmer golf decor throughout…read more The room itself had a nice layout with a comfortable couch. The tv was on a swivel so you could watch from the bed or the couch. Shower was nice and hot with good water pressure and includes shampoo/conditioner/body wash mounted on the shower wall. We stopped at the bar one evening for wine. The selection was limited as they were out of many choices for red wine. The bartender was friendly and accommodated us as best as she could. Breakfast was decent. The waffles tasted like pure sugar so you might want to avoid those. They also offered scrambled eggs and sausage one more and breakfast sandwiches another. The standard bagels, cereal and fruit were also available. Coffee was good. Michele was working hard in the morning keeping things stocked and fresh.

No heat! they turn it off May until September. NO hot water, repaired after 2 hours, screaming kids…read morewith paper thin walls. Steer clear of this trap!

My roommate and I booked one of their suites for the night on 01/10/2019. It was suite 121. The…read moresuite was located about 3-4 miles away from the actual hotel. When we went to the main hotel to get our keys, we were greeted by a semi-friendly staff but a beautiful building and a very nice gift shop. (You receive 10% of the gift shop when you stay there.) The first problem was when we were checking in. The lady didn't explain very well on how to get to our suite and didn't have a map to guide us. She didn't even give us an address. After checking in, we went to the suite and find it, I was pretty disappointed that it was right beside the Pennsylvania Turnpike. It was very loud when you got inside the room as you could hear every car and truck that passed by. The room was very nice and extremely clean. We had a hot tub in our room, nice rustic furniture and a "home" kinda feeling. Some of the wallpaper was peeling off in the bathroom but that wasn't a big deal for us. We hung out, went to Walmart to get somethings and came back to our suite. We decided to cook dinner and made pizza. We ate what we wanted and left the rest on the stovetop while we stepped outside for a cigarette. My major problem was when I came back inside. We heard something moving, looked over and a mouse was eating our pizza on the stove. Now, I don't have a problem with a little field mouse but I certainly do NOT want him inside my hotel room eating my dinner. We decided to just remain there for the night and we just scared off the mouse. Bed was NOT comfortable but the blanket was very soft and warm. I'm not writing this review to scare you away from renting one of these decent suites, but just letting people know that they might have a little friend spending the weekend with them. It's just a mouse but the staff definitely needs to take better care of the suites. Between the mouse, peeling wallpaper, (and the fact that we noticed the suite beside us has a busted window,) the building just needs a little better upkeep. We would honestly consider staying here again, but maybe just a hotel room, not their suite. (I included photos of the mouse and how close you are to the Turnpike from your patio)

My wife and I stayed here for four days during one of our little adventures. It's a beautiful…read moreproperty! Either new or renovated. The breakfast area was well-kept! Thank you. The staff overall were as helpful as possible. Only a little confusion regarding when and how the rooms would be made up.

Really nice fitness center. Free weights, cables, lots of cardio machines. Hotel is clean and up to…read moredate. Friendly staff.

Let me start by saying I am a long-time Marriott customer with lifetime gold elite status. We have…read morestayed at many different Marriott properties over the years and am sure we will continue to do so. This property, however, fell short of my expectations. There was a major lack of hospitality, which is a very big issue when you're in the hospitality business. It started with the greeting, or should I say, lack of greeting at checkin. They asked my name, looked me up, assigned my room, and sent us on our way. The greeting I'm used to is being called by my name & being thanked for being an elite member. Who doesn't like that little extra effort/ acknowledgment? Then we arrived at our room and saw the extra pillows requested on my reservation were not there. Again, a little thing, but they add up. The room itself was ok. It was a suite so it had the extra seating area which I like. The best thing about the stay was the bed. It was super comfortable! Unfortunately there was an expressway outside our window which made it difficult to sleep at night. The breakfast was at best 'ok'. The set up of the room was strange, with the area for making waffles and getting the other hot foods in a tiny triangle shaped area that couldn't hold more than 2 people comfortably. Wish I had taken a picture. On our 2nd and final morning there, the girl working in this area never got off her phone. She didn't put it down even when people needed her assistance. Were they all bothering her? Checkout was similar to checkin, except the girl working there never even looked up and just nodded her head when I set my key on the counter. Again, a little hospitality goes a long way. Also, the bathroom floor was sticky, and the pool was super cloudy the whole time we were there So we didn't even attempt using it. I'll continue to be a Marriott customer, but sadly, not at this location. 2024-52

We arrived at 8pm and had to wait for almost ten minutes for there to be someone at the front desk…read more We went to our room which had stains on the carpet (one looked like blood), a gross bathtub, and stains on the sheet. We didn't shower there and did not get a good night's sleep thinking about how gross a room we were in. Also, the freeway is right there and is loud.