My husband booked this hotel because it was cheap and originally it was just going to be him traveling. I decided to join him, but didn't realize where we were staying...
Let me start by saying this: Jefferson Hills Motel is a cheapER motel. I might classify it with cheap motel, but it seems a step above that. The room we had was renovated and was clean. The bed was also comfortable even if it was a double bed. There was a new, clean fridge and microwave. The bathroom fixtures, while somewhat small were new and clean. The lady working the registration desk was extremely nice. It's actually located in a good spot if you're needing a place to stay on the south side of Pittsburgh.
But, there was one thing I just couldn't handle.
1. The smell of smoke in a non-smoking room. It seems as if someone had previously smoked in the room, and as try as you might to eliminate that odor, it's going to linger. There also seemed to be the problem of neighbors going outside to smoke (ashtrays provided of course), and then the smoke wafts in under your door because there's a gap. And because you don't want to draw in the outside smoky air, you turn off the heating/cooling unit and instead you freeze all night long...
To be quite honest, I had an allergic reaction to the smoke in the middle of the night. I woke up and was struggling to breathe. I did take some allergy medicine, but it wasn't fast acting, and I was up all night. It did eventually work and I was able to sleep some. My husband and I agreed that we wouldn't stay a second night. It would have been an ok place to stay for two nights, I just couldn't handle the smoke.
I wasn't expecting a refund for the second night, but the lady told us to go online where we booked (expedia I think) and call about getting refunded. We did, and expedia called the motel, and the granted us a refund... for me, this is excellent customer service, and I was pleased.
Listen, if the whole smoke situation wasn't an issue, this was a decent place to stay. I wasn't thrilled with the idea of staying in a cheapER motel, but they have made efforts to improve this place and it's definitely affordable. I just wish people would follow rules... and just and PSA - smoking is bad for your health! read more