In my opinion Hunters Wildlife Removal is completely useless.
They were not 100% sure the squirrel got in the way they thought.
Despite texts, emails, and phone calls I still have not received a receipt.
They never answered my simple questions in my email from two weeks ago.
They were supposed to come 5 different times, and did not, nor did they call to say they weren't coming.
They had absolutely no respect for me or my time, having me sit here waiting for them day after day.
They took my money and ran leaving me high and dry.
I just hired someone else to do the job they were incapable of doing.
On Wednesday morning 01/15 I heard an animal in my attic and called Hunters Wildlife Removal. They said they would be there in 1 hour, and they were. So far so good.
The 2 gentlemen that came went upstairs, while on the 2nd floor they heard what I had. They went up into the walk in attic and saw something run and hide among the myriad of stuff stored up there.
It was too quick for them to tell if it was a squirrel or small raccoon.
They decided at that point they would go back downstairs and check the outside of the house to try and find out where whatever it was got in.
They went around the whole house checking roof edges and gutters and did not find any openings. So back up to the attic, at which point they did see a squirrel that once again ran and hid.
They checked the vent fan and determined that was "probably" how the squirrel got in.
They set up a raccoon trap in the attic as they did not have the smaller squirrel trap.
They said I could have it for a week but most likely would only need it a day or two, and to call them when the squirrel was caught.
The charged me $295, which stupidly I paid in cash, but asked for a receipt.
I was asked for my email address and told the receipt would be emailed to me shortly.
That evening I still had not received any email, I texted them and stated I was supposed to get an email receipt and had not yet.
Their response was yes, send me your email address, so I sent that via text.
Thursday went by and nothing, so Friday morning I decided to email them. In addition to my receipt I had some basic questions for them, such as "its been 2 days does the trap need to be re-baited and if so who does that?".
Alberto responded back shortly afterwards saying "I will look into this and get back to you".
I was a bit confused at what he had to look into because my questions were all very simple ones.
Friday went by, Saturday and Sunday.
Monday I emailed again, no response.
We hadn't heard the squirrel in days, and there was no sign of it anytime we went up into the attic, so I didn't push.
No response Tuesday or Wednesday.
On Thursday the squirrel was back.
I called and spoke to Alberto stating how unhappy I was with their lack of responsiveness/help.
He asked if I would be home between 2-5pm, I said between 2-4pm, he said someone would come to my house during that time to do a follow-up inspection and answer my questions.
By 445pm no one showed up or called, so I called back and said I guess no one is coming today.
Roberto was unaware that Alberto promised someone would be here and apologized and asked if I'd be home between 11am-1pm Friday, I said yes.
Friday morning I once again spoke to Alberto and he said someone would be at my house between 1-3pm, I said ok.
When no one was there by 4pm I once again called and this time went to voicemail, I voiced my displeasure in a message.
An hour later I received a call from Alex who was 1 of the gentlemen that came to my house the first day.
I voiced how unhappy I was with how I was being treated.
He said he would speak to Alberto and call me Saturday morning to let me know what time he'd come on Saturday. He never called.
I emailed them Monday 01/27 at 1230pm and informed them I have contacted another company and was done with them.
I asked that they respond to my email with a time they could come Tuesday to pick up their trap.
They responded at 924pm that they were sorry I felt that way, and that someone had come by my house during the day and called and I didn't answer, and he would send someone out on Tuesday.
I did receive 1 unknown call, but I only answer numbers I know. No message was left, and my bell was not rung. I responded back first thing Tuesday 01/28 that when they come, to make sure they ring the bell. Once again I sat here all day waiting, at 5pm I emailed and texted and told Alberto if no one was here by 6pm that I would leave the trap in my driveway.
He texted back at 546pm that they were on a job and someone would be here.
At 720pm still no one, I texted back 8pm was my deadline, if no one was here by then the trap goes out.
No response. Once again no respect for my time. Am I supposed to sit here here day and night and wait?
I put the trap out at 8pm, it was still there in the morning, but gone by the evening.
I tried my best, they didn't care. read more
