The Hospital and staff are fantastic…read more The main issue is the parking. There is next to no handicap parking, (far less than a hospital should have, at any rate) and the Valet is often not there, like to take your car, or to bring it back. I've noticed on super busy days they only have one valet at the stand in front of the Building Q. So cars and people waiting to retrieve their cars are stacked up waiting on one poor valet to hustle around getting everyones cars taken care of. The valet service needs to HIRE more people and PAY them better so they stay with the company. This screams bad management. No one should be the only person at a valet stand. Especially not at a busy hospital when people have appointments to get to on time, and there is next to no ADA parking.

I'm sorry- but I can't stand county hospitals! This is why they're given a bad name! My son had a…read more1p appointment to check on his broken wrist and after 45 mins of us waiting in the patient room I asked if we missed our appointment because I had to go to work.... No nurse EVER came in to check up on us or say "the doctor is running late...." Perhaps if there was so communication, I wouldn't write such a horrible review, but this was just awful! After the doctor spent 2 minutes looks at my son's broken wrist, he said "looks like he healed fine...." Which his wrist was STILL SWOLLEN! We went to Stanford and his PCP there was PISSED! She said he needed to wear his wrist brace at LEAST 6-8 more weeks as she ordered 2 X rays and OT! This doctor dismissed my son since he's an older teenager and said he'd be fine..... ughhhh

I've genuinely never felt more safe, heard, respected, and cared for, and thinking about it almost…read moremakes me want to tear up. I went in yesterday for a stressful procedure, and I can't say enough how everyone was so incredibly understanding and receptive, from the front desk receptionist, to the intake nurse that did my questioning, to the nurse that medicated me, to the NP that did my ultrasound, to the girl that guided me to and from the procedure room, all the way to the doctor that did my procedure (Dr. Rasmussen I think her name was, although don't quote me on that) Every single step of the way (a 4-6 hour visit btw), I felt so protected and accounted for. With a typical large healthcare chain like PP, you'd be nervous about the care you're about to receive. At least this would be the case for me, given the uncertainty about their working hours, pay, the amount of clients they see on a day-to-day basis, and how it affects their performance in the long run for future clients. But this PP has exceeded every single one of my expectations. I came in feeling down, nervous, and sick as a dog, and left feeling like they draped a warm fuzzy blanket over me. They were very communicative about my concerns and questions, and seemed like they understood everything I was saying. If these girls WERE having a bad day, you would NOT have been able to tell. Like, at all. I will genuinely remain forever grateful for the level of care I got here. If you guys are looking for a top quality PP clinic, please PLEASE consider this one (the Alameda) and the Mar Monte one. PROTECT THESE LADIES AT ALL COST!!! They're absolute sweethearts.

I've been going to Planned Parenthood since I was a teenager, and now that I'm in the last year of…read moremy 20s, I really appreciate how supportive and informative they continue to be. As you get older, birth control and reproductive health decisions feel more complex, and the staff always take the time to explain options clearly and without judgment. Everything they guided me through when I was younger still adds up today, and I'm grateful for the consistent care over the years. I feel especially lucky to live in California, knowing not everyone has access to this level of care. The staff are always kind, patient, and professional, and they make the entire process easy to understand and stress-free. Being able to come in on a Saturday is also a huge plus and makes appointments much more accessible.

One stop shop! I can see my doctor, get my labs done, pick up any meds at the pharmacy, and even…read moreget my annual eye exam done, all in ONE VISIT! Shoutout to Daniel working in the lab. I request him every time I need labs done! Literally painless! Thank you, Daniel!

ONE STAR FOR 1st floor check in REGISTRATION. They told us…read moreto wait in the wrong department. Good thing the nurse from the correct department came to look for us. Should have known when the security guard stopped us in front of the receptionist and told us to wear a mask and the receptionist said, "oh I forgot to tell you. " 5 STARS FOR DEPT 400 All staff and doctors are nice, welcoming, good listeners and good communicators. We felt like they really care about your health. 5 STARS FOR LABS From registration to the tech taking blood, they are welcoming and professional. They even tried to make my daughter feel comfortable while her blood was being drawn. 5 STARS FOR PHARMACY Efficient, welcoming, and a good group of staff who you can tell get along and work well together as a team. Parking was easy and the facility is clean.

Free condoms. Free lubricant. Free HIV testing. Or test for all the common STDs for only $40. Nice!…read more The staff is very professional, educated, and helpful. Did you know that if you get exposed to HIV and go to the hospital within 72 hours they can give you something called "PEP" which reduces your chances of getting HIV by 95%??? I did not know that. The health care professional I interacted with was extremely informative. No wait times when I got here. It's not very busy. Plenty of parking. This place is really a gem. Go in and get tested today. Heck, test yourself for HIV monthly if you are active - it's free, and you get your results in 20 minutes! Public health services are awesome.

I came here just to be tested to be safe and the people here are so kind and informative. They…read moreprovided me information for the future and gave me my result in only 10 minutes. I would definitely recommend this place. They made me feel welcomed and safe.

Recently, I had two foot surgeries at the Santa Clara Kaiser. I wanted to congratulate Kaiser for…read morechoosing Dr. Bui at its Podiatry department. Dr. Bui operated on both of my feet so great that only the day after surgery I had slight pain and that was it! As of the second day, I was able to walk around without any pain or discomfort. For my first procedure he gave me various painkillers, anti inflammatory, ... Not only I didn't find the need to take them, for the second procedure I asked him not to prescribe me any medications as I wouldn't need any. To me, these were magical procedures. If I had not experienced this on my own, I wouldn't believe anyone's advice! I feel lucky and grateful for being referred to Dr. Bui by my nephew. Dr. Bui is also my sister's specialist as well yet referred by my nephew. Now, we have an outstanding family doctor. Appreciate it Dr. Bui!

I have Cystic Fibrosis and am on disability due to being evaluated for a lung transplant (lung…read morefunction is around 32%), but that means I need paperwork signed annually to continue to receive my pay checks. Every year this is a hassle. This year I submitted the paperwork on March 24th, then I reached out on April 1st, April 5th, April 15th, and April 22nd. The paperwork was due April 26th and I did not get the paperwork until today on May 7th My disability claim was terminated and now I have to submit an appeal in order to start getting paid again and there is no guarantee it will be appealed because it is from an insurance company through my last employer. I had been low key harassing Kaiser for 4 days by calling every 1-2 hours until I saw results and I didn't get those papers until 2 weeks after they were due. Here is the kicker though - They told me they cannot fax my documents to the insurance company even though I have signed a Release of Medical Information for this company specifically for Kaiser. Ok whatever, BUT THEN they told me they can't even email the documents to me over the Kaiser App in the messages and gave me no real reason why... That is REDICULOUS, how is that not possible in 2026? (I have received paperwork in the past over the Kaiser App, they were intentionally making it harder for me because I annoyed them for not doing their job). Today CNN reported there was a Legionella outbreak at Kaiser and 18 people have been diagnosed ill and 3 died, TODAY, the same exact day my Cystic Fibrosis Specialist told me to come into the office because they couldn't email or fax a document.... This is not the first time I have had issues getting needed documents signed and I doubt it will be the last.

Dr. Hashmi and his team provide excellent care and service. Dr. Hashmi takes all the time needed to…read morelisten to you and ask questions, to ensure a holistic approach and correct diagnosis. He has been my primary doctor for the past 6 years and his care is unparalleled. His office staff bend over backwards to help you with any need and they are proactive with annuals, labs and preventative care. Look no further - Dr. Hashmi and his practice are top notch.

This Dr. is full of himself! Billed me 6 times for calling in for a refill on a prescription that…read morethey only gave me one prescription for. They never billed me at the time of the visit, but they sent me a huge bill just the other day. Surprise you owe us this amount now. He is good at what he does but totally not worth the hassle they put you through!

I was in and out there to take a Quantiferon TB test. Very professional individuals with good…read morecustomer service skills. Thoroughly explained to me what my TB test was.

Needed an urgent care in a place away from home and we were referred here. Of course, otw, I…read morechecked out this place and was frankly horrified by some of the reviews. However, upon arrival, an Asian gentlemen courteously and efficiently signed my husband in. It was a quieter evening, so we only had a short wait. Nurse Ambida and Doctor Cometa were so professional that my husband, despite his pain, was greatly comforted by their presence, knowledge and diagnostic advice. My opinion is that the negative posts may be related to the multiple signs at the reception stating that no narcotics be dispensed at location. There are probably a few people at this location who may not be as pleasant or helpful than those we encountered that evening, so I want to commend those who went above and beyond their service. When you care, it shows. Thank you for those who do.

The staff and doctors at Indian Health Center (IHC) Family Medicine on O'Connor Drive are…read morewonderful! I have been a patient here for many years. This facility is affiliated with Stanford Hospital and Clinics, and refers directly to Stanford for Specialists. All of the physicians I have had through IHC have been exemplary, caring, and prompt. All top notch & competent. Unfortunately this unique IHC medical facility will be closing operations at the end of December 2025 due to budget cuts. That being said, I'm sad that they will be discontinuing services in the future.

There is no communication between Drs and patients between visits. They will completely ignore…read moremessages. Even after calling in and receptionist allegedly sending urgent message to more than one Dr it is simply ignored. The turnover of Drs there is ridiculious. Seems every appt made is a new Dr. After finally getting a steady Dr now she simply ignores messages about medication not working. Most the drs there dont really present as caring for your health, they just want to add more prescriptions.

My 89 year old grandmother has absolutely been thriving physically and emotionally in this facility…read morefor the last few years. Her nurses have all embodied the compassion, integrity, and kindness that can only come from a genuine love for the job and patients. We feel so grateful for all they do! :)

Is a great loving place full of love, of course is a nonprofit organization so it does need lots of…read morecosmetic work. The staff is amazing and very supportive

Got my procedure done without any issues. From admission, thru the procedure and discharge, the…read morestaff, RNs and the MD made the process seamless. I would definitely come back here again and recommend this place.

Really appreciate how well run the operations are on this place. I had my procedure done without…read moreany issues. The staff is wonderful and helpful. Every nurse and doctor was kind and caring. They gave plenty of reminders and it was clear what to bring and not to bring, how to prepare, etc. They actually started my procedure 10 minute early! I would recommend this place and would come back again.