We needed to get a prescription refill so I tried Santa Clara Valley Medical Center Express Care…read more(Urgent Care) on the 2nd floor. I was welcomed to fill out a slip stating why we were there by Christian. He was very nice and compassionate to why we were there. He said he would have the nurse review our request. We waited a short time and then we were called in to be seen by Dr. Iliana Harrysson. She was absolutely fabulous. I felt like we were in good hands and we were being seen, heard and understood. She recommended we go to a clinic closer to our house next time. But, I would rather drive far to see her and be in good hands, then drive close and have a different Dr. Thank you Express Care for exceeding my expectations!

I'm sorry- but I can't stand county hospitals! This is why they're given a bad name! My son had a…read more1p appointment to check on his broken wrist and after 45 mins of us waiting in the patient room I asked if we missed our appointment because I had to go to work.... No nurse EVER came in to check up on us or say "the doctor is running late...." Perhaps if there was so communication, I wouldn't write such a horrible review, but this was just awful! After the doctor spent 2 minutes looks at my son's broken wrist, he said "looks like he healed fine...." Which his wrist was STILL SWOLLEN! We went to Stanford and his PCP there was PISSED! She said he needed to wear his wrist brace at LEAST 6-8 more weeks as she ordered 2 X rays and OT! This doctor dismissed my son since he's an older teenager and said he'd be fine..... ughhhh

I've been here a few times in the past with scheduled appointments and was always seen on time…read more Today, I came in as a walk-in, and Rosita (I hope I got her name right!) greeted me at the window. She helped me get checked in and was kind, patient, and friendly. I felt safe and welcomed, and her nice yet fun attitude brightened my mood, especially because I had been feeling particularly wary and anxious all day. I walked in expecting a busy, impatient, and stressed-out lobby. Surprisingly, there was only one other patient there, so I must've come in during a lull or something. The staff seemed welcoming and friendly, and they handled some sassy patients who came in after me really well. It takes a lot to maintain that kind of professionalism, especially when someone is giving you attitude and you're just trying your best to do your job. I know working at clinics like this can be difficult and stressful, so I have to give props to the people who choose to work in this field and help the community. As a walk-in, I knew the wait could be one hour or many hours. I knew that's what I was walking into, and I accepted it. If you don't want to wait, book an appointment in advance. After waiting about an hour in the lobby, another staff member called me over and said they were able to find a later appointment time for me if I wanted it. I assume someone had canceled and that I was the first walk-in at the time. I really appreciated that because I hadn't even asked, and I was fully prepared to wait another 3-4 hours if I had to. I appreciated their efforts to accommodate me and get me seen the same day. Although I wasn't able to get everything I wanted done, Rosita tried to find another same-day or next-day appointment for me at one of their other locations, which she really didn't have to do. I appreciated her going out of her way to help me. Overall, I had a positive experience. I know walk-ins can be unpredictable, and I went in fully expecting to wait, so I really appreciated how kind, patient, and accommodating everyone was. That's not to say it will be the same for everyone--I was just lucky. Please be aware that the wait may be several hours, and try to be patient with the staff. They're also human beings and are trying their best.

The worse place. My appointment was at 3:00 and at 3:26 they told me oh you have to wait another 25…read moreto 30 minutes. They are not professional. They make appointments for nothing.

All the staff are very nice and understanding. This hospital is filled with people who truly care…read more:) I also felt like it was more welcoming and comfortable than most hospitals.

ONE STAR FOR 1st floor check in REGISTRATION. They told us…read moreto wait in the wrong department. Good thing the nurse from the correct department came to look for us. Should have known when the security guard stopped us in front of the receptionist and told us to wear a mask and the receptionist said, "oh I forgot to tell you. " 5 STARS FOR DEPT 400 All staff and doctors are nice, welcoming, good listeners and good communicators. We felt like they really care about your health. 5 STARS FOR LABS From registration to the tech taking blood, they are welcoming and professional. They even tried to make my daughter feel comfortable while her blood was being drawn. 5 STARS FOR PHARMACY Efficient, welcoming, and a good group of staff who you can tell get along and work well together as a team. Parking was easy and the facility is clean.

Free condoms. Free lubricant. Free HIV testing. Or test for all the common STDs for only $40. Nice!…read more The staff is very professional, educated, and helpful. Did you know that if you get exposed to HIV and go to the hospital within 72 hours they can give you something called "PEP" which reduces your chances of getting HIV by 95%??? I did not know that. The health care professional I interacted with was extremely informative. No wait times when I got here. It's not very busy. Plenty of parking. This place is really a gem. Go in and get tested today. Heck, test yourself for HIV monthly if you are active - it's free, and you get your results in 20 minutes! Public health services are awesome.

I came here just to be tested to be safe and the people here are so kind and informative. They…read moreprovided me information for the future and gave me my result in only 10 minutes. I would definitely recommend this place. They made me feel welcomed and safe.

I agree that waits can be ridiculously long--can Kaiser hire more staff??…read more It comes across far less efficiently run than other hospitals. However, I feel that the staff are really caring people and are good at their jobs. It must be stressful otherwise work somewhere always understaffed. URGENT CARE: FIVE STARS I went to Urgent Care for a foot injury, and I wanted to give a shout out to Urgent Care at the Santa Clara facility. I was seen by Dr. Hamden Fayad, who, followed up after his shift had ended to give me x-ray test results. Tony (works in urgent care) is absolutely a treasure at this hospital. He wheeled me around and, again, went the extra mile, and made a bad evening okay with his friendliness and helpfulness. The receptionist was also friendly and helpful.

I am extremely disappointed with my experience at this emergency room. I arrived around 9:00 PM on…read moreAugust 13th, and it is now around 3:00 AM on August 14th, and I still have not been seen by a doctor. During my wait, I witnessed patients with serious injuries waiting in the waiting room, including people who were visibly bleeding. It was extremely concerning and upsetting to see patients in that condition waiting for such a long period of time without being treated. If the cameras are functioning, they should be able to show exactly how long patients have been sitting in the waiting room without being seen or receiving treatment. Six hours is an unacceptable amount of time to wait in an emergency room without even being evaluated. What is even more frustrating is the lack of communication and urgency from the staff. People have jobs, families, and responsibilities, and being forced to wait for hours can result in people missing work or being late to work. I genuinely believe the hospital should take responsibility for the impact this kind of excessive wait time has on patients. My experience with Kaiser in Santa Teresa has been completely different. Their patients are seen much faster, and the process of getting evaluated and treated is much more efficient. This experience has been extremely disappointing. Patients come to an emergency room because they need medical attention not because they want to spend six hours sitting in a waiting room wondering when someone will finally see them. I hope management reviews what happened that night, including the wait times, staffing, patient flow, and how long patients were left without evaluation.

Dr.Hashmi is like family! He treats his patients with the utmost of care. His medical and admin…read morestaff is equally friendly and helpful every time. He knows the best of medical science for you. Perfect and timely diagnosis every time. There is minimal or no wait time if you have an appointment. I would trust and recommend Dr. Hashmi for every family member and friend I know.

Dr. Hashmi and his team provide excellent care and service. Dr. Hashmi takes all the time needed to…read morelisten to you and ask questions, to ensure a holistic approach and correct diagnosis. He has been my primary doctor for the past 6 years and his care is unparalleled. His office staff bend over backwards to help you with any need and they are proactive with annuals, labs and preventative care. Look no further - Dr. Hashmi and his practice are top notch.

Thank you to Fecado for your stellar Nursing care! You are the BEST!!! You really love your…read morepatients and your Job!!! It definitely was notable! Also, I want to thank my AWESOME Dr. Tho Vo for her excellent patient care!!! She is simply THE BEST!!! Thank you DOC!!! . This place is not just a Doctor's Office but for sure a great group of people!!! Even the receptionist. What a great work family you all are!!! You all really care about your patients and it shows!!! Great Job Everyone!!! Thank you!!! Jim H.

Do not go to this urgent care - find another place that won't rip you off. Came here and waited 30…read moreminutes for the doctor and after about 2 minutes, she said she couldn't help me and I'd need to go to the ER. Then they proceed to bill us for almost $1K for providing no service or healthcare. This should be illegal charging people for doing nothing, for sure it is unethical. Stay far away from here there's a reason they have 2 stars.

I would give more stars if there was an option. Indian Health Center is extremely professional and…read moreI have always had a great experience. Their team of young doctors are very well motivated and trying very hard to make sure patients are taken care of with utmost care, consideration and most importantly in a timely manner. I have never had to take a seat and always called in within mins of arrival..their staff from scheduling Denise, Michelle, Natalie etc etc are extremely polite and go out of their way to help.. in short entire team is a well worked and efficiently managed and experienced.., Recently I had another great experience with vaccination and the person in charge Daniella was great!!! Hats off on her management skills for such large mass vaccination events with limited manpower and that too off site... Daniella scored and taking every patient's need into consideration she won here big time especially during these stressful times. Seniors managing to come for vaccines who had not left their homes in months should not have to wait long in lines and it was all well managed by Daniella... I don't have enough words to compliment and pass the word out there of how great this place is and the staff is..... God Bless them all for helping the community with so much dedication and unity ...:)

The staff and doctors at Indian Health Center (IHC) Family Medicine on O'Connor Drive are…read morewonderful! I have been a patient here for many years. This facility is affiliated with Stanford Hospital and Clinics, and refers directly to Stanford for Specialists. All of the physicians I have had through IHC have been exemplary, caring, and prompt. All top notch & competent. Unfortunately this unique IHC medical facility will be closing operations at the end of December 2025 due to budget cuts. That being said, I'm sad that they will be discontinuing services in the future.

My father was here for 6 years and we was so happy to be somewhere where the staff treated him like…read morefamily. Wonderful place with staff that truly care and provide exceptional hospitality.

have first hand knowlege great help working there. care givers are very helpfull with there peopleread more

Personal Care was great, Excellent Quality of…read more Professionalism. The Staff was very Attentive to my needs. The Anesthesiologist Tom introduced himself to me. I was asked if I had any concerns or questions. His bedside Mannerism with excellent. Then I met Tony, my Doctors Technician. I met the whole team. They had music in the background. which reduced my anxiety 100%. Dr.Raju did an excellent job on me. Thank you, Advance Surgery Center. Ida Williams

The doctors are very good but the staff is awful: The staff are all people who barely speak…read moreEnglish.The nurses came out to call patients and no one understood them, as they could not pronounce any of the patients' names. Seriously the woman couldn't pronounce "Thomas." The nurses assistants all need serious training in English pronunciation and basic manners. It's disappointing.