I've genuinely never felt more safe, heard, respected, and cared for, and thinking about it almost makes me want to tear up. I went in yesterday for a stressful procedure, and I can't say enough how everyone was so incredibly understanding and receptive, from the front desk receptionist, to the intake nurse that did my questioning, to the nurse that medicated me, to the NP that did my ultrasound, to the girl that guided me to and from the procedure room, all the way to the doctor that did my procedure (Dr. Rasmussen I think her name was, although don't quote me on that) Every single step of the way (a 4-6 hour visit btw), I felt so protected and accounted for. With a typical large healthcare chain like PP, you'd be nervous about the care you're about to receive. At least this would be the case for me, given the uncertainty about their working hours, pay, the amount of clients they see on a day-to-day basis, and how it affects their performance in the long run for future clients. But this PP has exceeded every single one of my expectations. I came in feeling down, nervous, and sick as a dog, and left feeling like they draped a warm fuzzy blanket over me. They were very communicative about my concerns and questions, and seemed like they understood everything I was saying. If these girls WERE having a bad day, you would NOT have been able to tell. Like, at all. I will genuinely remain forever grateful for the level of care I got here. If you guys are looking for a top quality PP clinic, please PLEASE consider this one (the Alameda) and the Mar Monte one. PROTECT THESE LADIES AT ALL COST!!! They're absolute sweethearts. read more

I've been going to Planned Parenthood since I was a teenager, and now that I'm in the last year of my 20s, I really appreciate how supportive and informative they continue to be. As you get older, birth control and reproductive health decisions feel more complex, and the staff always take the time to explain options clearly and without judgment. Everything they guided me through when I was younger still adds up today, and I'm grateful for the consistent care over the years. I feel especially lucky to live in California, knowing not everyone has access to this level of care. The staff are always kind, patient, and professional, and they make the entire process easy to understand and stress-free. Being able to come in on a Saturday is also a huge plus and makes appointments much more accessible. read more

I've never walked in to a planned parenthood that had so much negative energy , automatically the older lady in the front desk is extremely rude and very snappy , her attitude towards me made me feel like I was wasting her time and unwelcoming. She wanted me out the door so fast and never offered any of services that planned parenthood provided and for that this location if you want a bad experience this spot we be for you . Otherwise I'd be keeping my business at the Mountain View location. The staff At the Mountain View location are 100% way more nicer than these grumpy people here in sj. read more

Rude and had a problem with my insurance. They were condescending, and I really needed help. will never go back here. I can't believe at a place where they market being vulnerable, the minute you are they are rude and judgy. read more

Idk why all the reviews are bad, I just went there and had a lot of questions, which the lady at the front answered thoroughly. They were very helpful and efficient. 10/10 customer service read more

I came to this Planned Parenthood location seeking care and was completely denied services despite having both Blue Shield HMO and Medi-Cal, which California law guarantees coverage for reproductive services, with no cost barriers. My insurance confirmed this clinic is contracted and in-network, yet the staff refused to even attempt billing Medi-Cal directly or provide ANY alternative option. They offered no guidance, no compassion, and no solution. I was essentially told, "We can't take you at all" and then dismissed. Even after I came back inside after getting off the phone with insurance. Instead of helping me navigate a simple billing issue which other PP affiliates handle without a problem this location left me without care, confused, and stuck in the middle of two coverages that SHOULD have protected me. They made me call my insurance myself, wasted my time, and acted like it wasn't their problem. Just kept telling me "I'm only reading what "PP insurance team"said on the screen. This is supposed to be a reproductive HEALTH organization. The way they handled this was everything but supportive. I left feeling stranded and completely unsupported during my need of care that felt sensitive to me. If their affiliate (Mar Monte) policy blocks patients like me, they should clearly disclose that up front instead of misleading patients into thinking they will be seen. Spent pretty my whole morning / day here. This was avoidable, disrespectful, and deeply disappointing read more

came here on a saturday bc it's the only day i can get away from work & had an appointment scheduled for 2 weeks. i was 15 minutes late so i was told to wait since i basically lost my appointment... well in the 2.5 hours that i was there waiting, the nurse who said she was the manger in charge, didn't think to tell me that there were issues with my Medi-Cal. they had me waste my time sitting there, only to basically tell me there's nothing they can do about it & i have to call my providers.. it's a saturday!! most places are closed!!! it was already a super stressful situation & the nurse who i was dealing with had such a nasty attitude about it & didn't offer any type of help. she was talking to me like i was an inconvenience and being super condescending. y'all had 2 weeks to run my insurance and let me know if i had to take care of anything before coming in. instead i wasted hours of my day, only for one of your employees to treat me like an idiot when i was asking her what my options were. no type of emotional awareness. i have complained to medi-cal and reported the incident with her. people like that shouldn't be in healthcare. read more

I had the best appointment probably in my life here at Mar Monte. The staff was incredible and addressed any and all concerns. I felt like they actually cared about what they are doing and cared for the patients. When you're scared about possible diagnosis like cervical cancer or thyroid issues, having an incredible team like the people here make the journey that much easier. I don't think I've ever smiled and laughed so much at a doctor's office while feeling empowered and educated about the plans ahead. Thank you team at Mar Monte! read more

If you want to come somewhere with bad customer service then this is the place. Quick to take your money and then not provide the services you came for. Condescending and rude. read more

The women who works in the front with a short hair cut is supper rude for no reason. Her attitude is not it and is very unprofessional for her to be rude when people can be going through a tough situation. read more

This review is based on two aspects of Planned Parenthood: Emmanuel (one of the N.P.s at this location) and their phone system. Emmanuel (I may not have the correct spelling of his name) should not be involved in direct patient care. I have seen him twice and will not see him again. On my second visit with him I mentioned to him that he had made a mistake in my first visit and described the details of his mistake. His response was to be condescending and unapologetic. He was unwilling to take accountability for his error, which had cost me several hours of time and frustration. I believe that adults, particularly medical personnel who work with patients, should be able to acknowledge and apologize for their mistakes. Based on my experience with him, Emmanuel does not have the ability to do these things. I cannot recommend him. The phone system at Planned Parenthood is terrible. When you call the listed number for a particular location your call does not go to that location, it is routed to a central number for several locations. In addition to that, it takes several minutes working through a "phone tree" before you speak to a live person. This person is not at the location you were calling, and they are usually unable to answer questions about the location you are calling about. It is dishonest and disrespectful of Planned Parenthood to 1. post phone numbers for individual locations if those numbers do not actually ring to those locations, and 2. subject callers to minutes of button pressing - it would be so much more polite to simply have an actual person answer the phone. Yes, it is uncommon for companies nowadays to have real people answer their phones. That doesn't make it right, and I'm letting you know that Planned Parenthood is another company that does not respect or value their customer's time. read more

Service isn't that great especially for expecting mothers / pregnancy. Employees are super rude and the wait time is really long. No one really answers the phone. Low quality if you ask me for the care given. read more

The waiting time here can be a bit long but the staff here is really patient and helpful. I saw Jackie as my provider and she was genuinely really helpful read more

I really like this location. Tonight was my first time there. The person who did my paperwork/screening before the doctor was really friendly and nice and it would make me want to come back. His initials were EV-Iranian. If it wasn't a doctors office setting I totally would have asked him out. Lol. Regardless, very professional. Not too long of a wait. I liked the rock/laminate flooring. Just seemed cleaner than a lot of other locations I've been to before. I was out in less than an hour. Not too bad at all. read more

The staff is super nice they explain everything and the service is really fast. I've been to other Planned Parenthood And the stuff has been kind of rude, but here there was super nice read more

One of the worst service I've ever got, the manger is so disrespectful and rude, not even helpful just being rude.

Fast & efficient service. Came for a pregnancy test. They took me in the same day I called. Great staff they are kind considerate and make you feel very comfortable. read more

I recently visited this office , it was amazing I LOVED all the staff nurses and doctor , I will recommend coming here if you care about getting everything getting throughly explaining and being handled with care , I was very scared of getting my iud placed but was assured of the removal process as well as symptoms and risks of getting it placed I felt more comfortable taking my decision getting it ! 50min drive was worth it !!! read more

Misfortune of mine that this is the closest one to my home. But I will be traveling to the marmont location because this location consistently has rude receptionists. Nurse practitioners that lie and tell you you cannot have your birth control because I need to come in for a breast exam....I decline. I shouldn't be forced a service that I'm declining so they keep my birth control from me because of that. Dismissive and they force treatment for you to get what you ask for. No thank you I want a place that I feel safe in and heard. I call back and they say that was never said I just hung up....now why would I hang up when I made the appointment for myself for birth control? It's funny she said that that was never said but then the story changed and I could come and pick up my birth control after the first nurse practitioner started this whole thing because she said I couldn't. Sounds like their lies got caught up. But these ladies have awful customer service when being declined or disagreed with. The patient isn't the priority here their egos are. Don't get me started about the time I was on a examination table and they had three students watching and laughing while I cried and told them to leave. I wish this place the karma it deserves from all the horrible things they do and deny. read more

Absolutely wonderful, informative staff. Extremely quick, agile, sensitive and comforting environment. Highly recommend for women's health services. Daniella was a wonderful nurse and helped me get the services I needed. read more

I called this morning Tuesday July 27th at 800am and the women who answered was EXTREMELY unprofessional. It's appalling that lady had a job. I will not be going away until I speak to an office manager. Patients are calling at a time of need and for her to hang up on me is not okay. I am pretty sure she hates her job because of how rude and unprofessional she was. People like this should not be working at a medical facility. read more

0 star if I could! My appointment was at 1:10pm when I arrived at exactly 1pm. I was told that the provider just step out about 10mins ago, and I'd need to wait to be called. 30mins passed by, no one came out to call my name but others who got here after even the ones with later appointments than mine! I asked them and was told to wait for another 30mins or so. What's the purpose of scheduling an appointment anyways if you can even do it in the RIGHT order!?!? Pretty unprofessional and shitty place to get treated! read more

this will be my last time coming here. the front desk office is super rude she didn't want to help me book appointment saying there's no appointment for today. and so I called the customer service number they have already booked me on the same day with an appointment. the front desk lady is name tiffany. we don't need this type of rudeness especially in a clinic. read more

A little long for the waiting time, but other than that this location is amazing. The staff is really nice and sweet. They take care of you really good. As well as the DRs there. Rosita was super helpful and extremely nice! Dr Daniela was amazing and made me feel really comfortable during my appointment. I will definitely come back to this location if I ever need to. read more

This location has to be the worse I've attended to, and will be the last time I come in. Very unprofessional, I missed work to be on time for my 11:15 appointment, and arrived at 11 so they tell me my insurance doesn't cover it, fine no problem, I paid out of my pocket, and they were very quick on charging me asap. They then told me to take a seat, as I was waiting several walk ins came in, and were helped, I noticed I was the first and last person waiting. I then approached the front desk, and was asked to wait a couple minutes more, I had to go back to work and asked for a refund. I understand sometimes appointments are backed up, but having an appointment and not being seen after an hours is unacceptable. If you're looking to get an ultrasound here, do not come here you will be seen two hours after your appointment! read more

I'd give zero stars if I could. Made me wait OVER 2 HOURS only to tell me they wouldn't see me. Don't waste your time they won't help you. UPDATE: I was willing to give the health center another chance, as I urgently need to reschedule my appointment. However I was told that the "scheduling coordinator is not available, but she will call you either later today, or at the latest tomorrow to schedule your next appointment." I never received any phone call from Planned Parenthood to schedule this urgent appointment and it has been 5 days. The lack of professionalism and compassion with which I was treated is abhorrent and honestly shocking. I expected so much better from Planned Parenthood. read more

Wait is close to 1 hr whenever you go. Front desk unfriendly. Slow staff. They could get through customers a lot faster but they like to take their sweet time. read more

Called to inquire about cash pricing and the girl couldn't explain why the cost range was what it was and what it included. You should probably know what a cost covers before giving out this information to people. read more

I'd give ZERO stars if I could. Completely unprofessional and never followed up to resolve the issue. Staff and management like this give Planned Parenthood a bad name. read more

Really upset that I was there for something that just needed 10 min. And had to wait more than an hour when there were not a lot of patients there to begin with. read more

I came in today and had an appointment to get my nexplanon removed and a new one put in. Although there was a long wait to be seen, all the staff that I talked to and that helped me were amazing, super nice and informative - didn't even make me mad about the wait time. These workers work long/hard hours and planned parenthood in general is very understaffed so you can't always blame them. No protestors when I went which was a relief and parking there is great! Before taking my nexplanon out she even asked me if I wanted to listen to music! Never had anyone asked me that before (this is my third nexplanon), and I was fine without but I thought that was super nice bonus because I know for some the procedure is harder. Thank you for your hard work! Will come back again. read more

I went here with stomach problems. I had just switched insurers, and the idiots over at Blue Shield sent me here on the wrong day, to see the wrong doctor. It didn't matter - the staff here, particularly Lizabelle and Veronica, worked dilligently to check for cancelled appointments to fit me in. They began calling other appointment holders to see if they were coming. While I waited, they even brought me juice and cookies. JUICE AND COOKIES. It might seem like only a small kindness, but 1) I was legit hungry, and 2) I had spent three hours the previous day on the phone trying to get a doctors appointment for my stomach on a day I could take off from work. I was sick and exhausted. I was able to see the doctor and get my stomach bug taken care of. The for-profit medical industrial complex couldn't get making an appointment right. For profit medicine sucks. Planned Parenthood isn't in it for the money - they care about connecting people with medical care above money. Hooray for Planned Parenthood! and Lizabelle and Veronica! Thanks guys! read more

I haven't been to Pp in about 2 years due to the long wait time even if you have an appointment. I was greeted by a very unhappy and unwelcoming worker who was very rude to the couple before me because they didn't have an appointment. I made it clear that I needed to work at 10:30 and that i just need to review options because my time frame was diminishing day by day. She said she would try to get me into questioning (2star) UPDATE Went in for appointment and procedures and they did a quick and good job of taking care of me, completely forgot about updating my review! I do suggest making an appointment though because only down side is wait time but staff is really into making sure you are all taken care of and very friendly about everything too! read more

If I could score a 0 I would. I had an appointment at 10am it's now 1031. When I asked at 1020 when my appointment was the reception was very dry and unfriendly told me to wait another 10 min. Still waiting. Wouldn't recommend this place to anyone. The doctors are even worse they sit around socializing instead of doing there appointments. It's now 1107 and the doctor is barely getting started. Daniella Rodriguez was the ONLY GOOD THING IN THIS VISIT she saved the day! read more

I had an scheduled appointment at 12:20 PM , I checked in and sat down there was 2 woman already sitting there 40 mins go by and we're still there the woman beside me said she had been waiting for an hour I wasn't aware that it would take long i was hoping for atleast an update because i had to pick my son up from school so i asked and i admit i had an attitude the woman asked Nancy to talk to me . She let me know that everyone is there for different things some people take longer and assured me they would try to get to me as soon as possible she was awesome . I was then seeing by two of the nicest people they helped me feel very comfortable because i honestly went in with some doubts . Thank you Rosita and kurizma ( probably spelled it wrong you two were amazing !! read more

I normally don't leave reviews period, not to mention negative reviews, but this must be said. I initially made an appointment because I was unable to get a sooner appointment with my primary care provider. The virtual appointment the day before went smooth, no trouble there. They then scheduled me for an in-person appointment for treatment the next day at 1:20pm. I arrived at my appointment 5 minutes early, checked in, gave my insurance info, all that fun stuff. Sat down and waited. FOR 40 MINUTES. People who came in way after me were called in before me. Finally stood up and asked the front and they were on their toes to rectify the situation and get me expedited as they saw how pissed off I was. Forty minutes of my time wasted yesterday evening waiting at this clinic while people who came in AFTER me got seen first. What's the point of making appointments with patients if you guys aren't going to honor it? read more

Kind, helpful, and informative employees helped me get the care I was looking for and made me feel very welcomed. The wait time is a little long, but I mean what doctor's office isn't? Overall I had a great experience and am grateful for what they do to help me out. read more

This place is cracking like almost every hour of the business day, can never find decent parking here, unless you spare yourself the trouble and just take the bus. Love the face-lift they've done with the place because this time it doesn't scream out "ab- - - - - - clinic up in yo hood!!!" instead it has the look of a normal clinic, like the way it's meant to portray before it became rundown. Anywho, tons of memories have been produced here during my high school age at this location starting with my bc pill at 17 (they have a patient-privacy policy stating they can't tell mum and dad) then decided that I'd rather have my yearly done here instead of at the Alum Rock location because of two things: 1) bigger waiting room area, and it didn't feel like I'm babysitting other people's kids while waiting for the nurse to yell out my name. 2) front desk service carries a bit more class (yes believe it) and show helluvalot more respect for you. My waltz with different b.c. had to stop because now I'm fairly settled with Kaiser and my mother-dear's perception of her little angel shattered ages ago when she found a little something something along with the secret stash of 'doms from PP (and no they're not flavored, but at least they're free) so I no longer needed to hide the fact that I was having es ee ex. Gonna admit it though, I felt extremely filthy after each visit, so I always went home to take a warm shower. God knows where all THOSE people have been - including me. Yeesh! Lots of resources for those who need it, and help for those who are low-income. read more

I had such a Juno moment today. But I wasn't the pregnant one. I went here today to support a friend, because the stuff that Planned Parenthood can be scary and make you feel sterile. There was no abortion, don't worry... but just some tune-ups, check-ups... blah, blah. The only other time I went to Planned Parenthood was to take another friend to refill the birth control, because her straight boyfriend wouldn't do it. There are some things the gay boyfriend has to do, I guess. I hear that there are protesters here on Saturdays. I wish I had the nerve to protest some democratic views in the gruesome way that these anti-abortion people do it. Can I defame a picture of Ann Coulter and stick it on a sign? Maybe. It'd be fun to fight with these people, maybe. But they probably have guns. Hmmm... moving on. The nurses here seemed really friendly and very nice. Smiles were cracked all day and that's a nice thing to see. This location seems uber-busy, it's in such a prime location. The staff was friendly, lines got long at points but it moved quickly. A lot of the service here is a step process, which involves a lot of waiting. I felt like a douchebag here, because while waiting the hour-and-a-half for my friend, I was reading Chelsea Handler. And I started laughing out loud. The lady next to me, thought I was crazy. read more

First of all, the stigma that comes with the Planned Parenthood name needs to go. Planned Parenthood is not "abortion central", they also provide a number of services such pap smears, STD testing, and even your average everyday check ups provided at affordable prices for those who cannot afford insurance or those on government run insurance companies (Medi-cal, Family Pact, etc.) I'd read the horror stories, seen the protestors outside, and watched the movies so I was expecting some horrific confrontation to happen outside. To my surprise (disappointment) there was no one outside and I parked in the lot in back of the building with ease. The entrance is the two glass doors just up the steps in the back. There was no one else in the waiting room when I arrived for my appointment. I stepped up to the check in nurses behind the glass (kind of difficult to hear from behind the glass) and waited a few short minutes in the clean waiting room before being called back. I went in for a routine birth control refill and as it was my first visit, they had to ask a bunch of questions about family history, allergies, the usual medical jargon you get at any other doctor's office. As I had just gotten on Medi-cal and wasn't sure where to go, the nurses helped set me up with another appointment there for a general check up. Everyone I spoke with was very kind and professional. I was told that the doctors were on lunch and they would see me at 2 with everyone else that had arrived during their lunch break. My appointment was at 12:45 and I wasn't finished talking to the nurses until about 1:30 so I didn't mind waiting a tad longer. They waiting room was relatively full when I went back out and at 2 exactly they began calling patients in one by one. Around 2:30 I was called in, seen, and given my birth control pills right there. As someone not accustomed to having insurance, this was all a nice experience and all for free to boot! I highly recommend this facility and its staff! read more