I have had both commercial and residential systems installed and serviced by the Ross & Witmer…read moreteam. I am very pleased with their promptness, knowledge of their technicians, communication and follow up noting they are a third generation family owned Charlotte company. They care about their community and I would not consider using any other HVAC company for all our needs.

Michael showed up on time today and did a great job. He communicated with me every step of the way…read more Michael examined my three systems and repaired a defective part. I am pleased with his work.

Nicholas and Summer completed a project installing insulation on metal garage doors. They were…read morevery hard workers and did awesome detail-oriented work on the project. They communicated well and arrived on schedule and also were very reasonably priced. I highly recommend them and will use for any future work needed.

Called to get an estimate. They sent a guy out who was very friendly to take a look, and he said…read morehe'd follow up with us that later that day with the quote. Things went downhill fast from there. We spent 3 weeks trying to get in touch with them just to get the estimate. After nearly a dozen phone calls with their extremely unhelpful and useless receptionist, Laura, who appears to hate her job and never followed up as promised, they finally sent an estimate. Of course the estimate was more than $2000 more than what the guy told us in person it would be when he came out. If they are this bad before they've even taken money for services, I can only imagine how bad the actual service must be.

After getting blown off by another roofing company 2 times, I looked to YELP to get someone out to…read morelook at a failing soffit/fascia area next to my gutters. I called and Alex picked up immediately. Very polite on the phone and booked an appointment with him in two days. Alex arrived early, did a walk around the entire house, told me there were 2 additional areas that needed repair, he walked me outside and showed me the areas. I was sort of sick about additional areas that needed to be replaced but frankly I could see it and of course I didn't want rain water entering the house so I appreciated his keen eye on my issues. I also had a xeriscape rain barrel that I wanted hooked up to a downspout. This was done Tuesday (excellent job and added height to it to allow for better flow, innovative!) and today Thursday the main work was done and in a tidy manner and it looks great. Alex went up on the roof the first visit and took numerous pictures, diagnosed nails and missing shingles. This was awesome to show my husband all the pictures (roof is about 30 feet high and peaked so we cannot access). I highly recommend Alex and Charlotte Pro Roofing and the employees he had at my home working here (he supervised the entire job). Very professional, tidy, respectful of my questions. I even had had cobwebs that were unreachable that Alex removed for me. Now it doesn't look like a haunted house. A+++++++++++

Talked to Mike about my AC going out in the middle of peak heat got everything done for a very…read morereasonable price compared to other competitors. Not only that but he was very good about explaining how and why things happened and how to prevent them. Not a salesman trying to make money but a forever recommendation from me.

I was having an issue with my 1st level Heating unit not coming on December 27th Am. I reached out…read moreto Mike at Real Cool Heating Air, I explained my dilemma and he advised he was a bit swamped at the time. However, he gave me a quick suggestion on how to get it back on, after giving it a go I realized I needed an expert. With in an hour, Mike did a follow up and called and me back to see If I had any success. We set apt for Monday December 30th 8am. He and Ethan arrived on time, tools in hand. diagnosed my furnace issues, educated me on the specifics and got the repair done. My Home is back nice and warm! These guys are AWESOME! They really know what to do and how to get it done Right! Mr. Wheeler

Our air conditioner died and we have a very narrow AC cabinet. So they helped pick the right unit…read moreand installed it. Ramon and his team worked hard until the job was done. I appreciate their responsiveness and would call them again!

I was searching for remodeling contractors upon which I could entrust the reconstruction of my…read morehouse and Like Father Like Son proved to be my salvation! Ramon, the owner, is a nice guy and a great professional. He cares very much about details and always provides the best solutions. His crew did a remarkably good work and the final result surpassed my expectations. I haven't worked with better remodeling contractors until now.

They used to be my HVAC people for church and home. I called them on the 24th for a installation…read morequote and they would not bother to call me back. I had thought that since we had been using them for a while they would treat us right it got worse as we went on. Last time they had a replaced a capacitor and a contact which was near $35.00 their cost for parts. Worked on it 30 minutes at most and the bill was about $600.00. Needless to say we are done with them. Use the BUNNY and get burned!

Andrew did a very thorough job on our ac unit for the annual maintenance agreement. He also shared…read moresome new ideas with us to make our unit more efficient and easier to service. Thank you!

I highly recommend McToolman Services! Everything you could ask for in a repair service:…read moreknowledgeable, honest, dependable, great repairs at a reasonable price. I would definitely hire again!

We had a fantastic experience with Kevin from start to finish…read more We had a leak showing up in our laundry room and were having a tough time figuring it out since it wasn't happening when we were doing laundry and it only happened certain times when it rained, not all the time. My husband attempted to find the leak when looking at the pipes in the attic, cutting out part of the wall in the laundry room to make sure no pipes behind the washer/dryer were having issues, but eventually came to the conclusion that it could potentially be rain coming into the dryer vent which is on our roof - so if we had an extremely hard rain that came in a crazy angle, our wall was getting wet. So I researched around for someone and came across the reviews for McToolman. Kevin was quick to respond, set up an initial consultation that worked with our schedules, and send us a quote. We were fine with the quote and scheduled for Kevin to make the fix. Kevin came as scheduled and made the repair very quickly. We have had no issues since and appreciate the great job we received in a timely manner at a reasonable cost. I would highly recommend Kevin with McToolman!

I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.