I encountered several issues when trying to schedule this service. For some unknown reason, my…read moreaddress would not come up in whatever system they use. I could bring it up in Google and other maps but I was asked to call back after they contacted their app's IT support. I did and the same thing happened. Out of frustration, they used another address close to mine and said they would add notes with my address for the driver. The pickup was scheduled for 3:00 so the guest of honor would get here by the start of the event at 4:00. To my dismay, the driver showed up at my address around 3:15 for the pickup instead of the address I had provided. When I called to ask what happened, I was told the pickup and drop off addresses had been switched in their system and they had no idea how. So, the guest of honor arrived late to his own party! Given this and the expense of the service, I was very disappointed and would not use or recommend Ride A Wav.

I was able to get my Mom a Ride the day before her appt. Talked to Lori about the troubles of…read moregetting transport for a wheelchair and she assured me they were the right place to accommodate. Kevin our driver was right on time for pickup. He made Mom feel extremely comfortable. Explaining to her everything that he was doing to secure her wheelchair. Kevin was with her every step of the way. Picking her up at the door and taking her in the office. It's also really nice to be able to ride a long if you don't want your family member riding alone. We will not use anyone else other than Ride a Way. Thanks again Lori and Kevin.