It's worth the drive to make it up the hill off Mohawk Ave in Roanoke, VA, to have your vehicle…read moreserviced by this auto shop. The friendly and efficient service provided by this business is incomparable. They are NOT about trying to 'rip the customer off'', as they provide excellent car service.

They really make me feel like I can trust them, I've been going there since Fleet closed and I have…read morenever had such excellent service. This is the only shop I feel like I can go to where they don't try and Take advantage of me by charging me extra. I can't recommend this place enough if you want people who know what they're talking about.

awful place spent 5 grand having a transmission built and now it's slipping and humming 2months…read morelater after letting them rebuild it for a second time.

READ THIS!!…read more Yesterday my son (Jack) was traveling back to college from San Antonio to Washington DC. I had just purchased a 2011 Lexus for him and he was driving it back to college. We were nervous as this was a car that we had just went in for major repairs right after we purchased it.... At roughly 8 pm, after 800 miles that day, warning lights came on and the car was not acting smooth at certain speeds. A few years ago we burned up the engine of pickup because of ignoring warning lights....Jack pulled over and found a hotel to spend the night. He called me the next morning and wanted to know what to do. I called Lexus and with Jack thought the best idea was to find the best repair place in town and leave the car for a few weeks as they did what would likely be a major repair or replacement of the transmission (that is what the codes were saying). I called Norms and the man in charge said he was working on a 2010 with the same symptoms......have Jack come over and we will pull the pan and see what is going on...Jack made the 8 min drive from a different repair shop he was at. The group dropped all they were doing to help this young traveler...over the next 2-3 hours they found a leak from the repair that had just been done and that meant all the transmission fluid leaked for the past 1200 miles....almost all gone. They tighten the connection that the repair in San Antonio had not done right....put in 4-5 quarts of transmission fluid. Went on a 30 minute test drive and then ran the car overhead to ensure no leaks.......Jack was on his way to DC....They took care of this kid and got him all set from what was sure to be a major catastrophe.... Later that day, Jack told me they did all of this ....and did not charge him a penny...makes you want to cry... We seem to always forget about all the good that comes from helping others....this is so so special and often why we are here...it is not about $, but about the opportunity to serve others. Norms and their entire team are probably practicing this every day and in every way.....I am just a grateful parent that was the beneficiary of this special group. We have 7 children (Jack is #2 and a very special kid....). This seemingly simple process is what makes your heart warm and be very grateful. Thank you to the entire team at Norms and the impact you have....it is special and so very much appreciated. I am deeply appreciative that you at Norms set out every day to help others and be of service....it is more meaningful than you may know...

These folks were amazing to deal with. We live in Colorado and found a vehicle for sale in Roanoke…read morethat we wanted to purchase. We set up a pre-purchase inspection to get a better idea of the vehicles condition before traveling across the country. Upon arriving in Roanoke we were not disappointed in the vehicle at all. After purchasing, we had them take care of a pretty good list of service and maintenance items to get the vehicle ready for our 1,800 mile trip home. Very friendly and knowledgeable staff! If we lived here, this would be our go-to auto shop. Thank you Leslie and team for making this all happen for us.

Alex done a great job and helped me tremendously. Id still be on the side of the road if it wasn't…read morefor him! thank you Alex!

We're traveling on a family vacation cross country our tire blew . Roadside came out on a Sunday in…read moreless than 1/2 hour and got us going again

GREAT service !!! Everything as done on time and with the…read moreupmost professionalism!! Support Small Business!

Getting car ready for road trip. First time customer and now forever client!!!!…read moreWas amazed at the service, cleanliness, integrity of all the men I met. Waited for my service in such a comfortable space. Thanks!!!!!

Always go here for service. Best shop around for all our vehicle needs. The service is fair in cost…read moreand efficient. Everyone is very knowledgeable and polite.

Great experience having multiple (3) autos serviced here - Travis always is attentive & can be…read morecounted on. Makes good suggestions on work to be done in advance & advises along way on major findings. I trust Travis & Cavalier . Great team & Good Value for work as I have some high-mileage vechiles. Highly recommend!

We really love Val's automotive. We've been customers for many years. Val's staff are friendly and…read moreknow what to do. They go that extra mile to make sure our car is safe. Now they also can make sure our car follows the VA inspection rules!

I started using Vals Automotive a couple years ago. Fantastic service! The staff is very…read moreprofessional and personable. Val is very efficient in giving estimates and progress reports. Quality work indeed. Both of my vehicles run smoothly thanks to the talented technicians.

we were traveling through and ended up with a nail in the tire after calling several shops Tyler…read moreanswered the phone and we were in and out in less then 5 minutes! he was extremely kind and very helpful. 10/10 would recommend!

Caught a flat on a trip from Hampton, Va to Cincinnati, OH and these guys got us back on the road…read moreas soon as possible at an affordable price. Great people!