awful place spent 5 grand having a transmission built and now it's slipping and humming 2months…read morelater after letting them rebuild it for a second time.

READ THIS!!…read more Yesterday my son (Jack) was traveling back to college from San Antonio to Washington DC. I had just purchased a 2011 Lexus for him and he was driving it back to college. We were nervous as this was a car that we had just went in for major repairs right after we purchased it.... At roughly 8 pm, after 800 miles that day, warning lights came on and the car was not acting smooth at certain speeds. A few years ago we burned up the engine of pickup because of ignoring warning lights....Jack pulled over and found a hotel to spend the night. He called me the next morning and wanted to know what to do. I called Lexus and with Jack thought the best idea was to find the best repair place in town and leave the car for a few weeks as they did what would likely be a major repair or replacement of the transmission (that is what the codes were saying). I called Norms and the man in charge said he was working on a 2010 with the same symptoms......have Jack come over and we will pull the pan and see what is going on...Jack made the 8 min drive from a different repair shop he was at. The group dropped all they were doing to help this young traveler...over the next 2-3 hours they found a leak from the repair that had just been done and that meant all the transmission fluid leaked for the past 1200 miles....almost all gone. They tighten the connection that the repair in San Antonio had not done right....put in 4-5 quarts of transmission fluid. Went on a 30 minute test drive and then ran the car overhead to ensure no leaks.......Jack was on his way to DC....They took care of this kid and got him all set from what was sure to be a major catastrophe.... Later that day, Jack told me they did all of this ....and did not charge him a penny...makes you want to cry... We seem to always forget about all the good that comes from helping others....this is so so special and often why we are here...it is not about $, but about the opportunity to serve others. Norms and their entire team are probably practicing this every day and in every way.....I am just a grateful parent that was the beneficiary of this special group. We have 7 children (Jack is #2 and a very special kid....). This seemingly simple process is what makes your heart warm and be very grateful. Thank you to the entire team at Norms and the impact you have....it is special and so very much appreciated. I am deeply appreciative that you at Norms set out every day to help others and be of service....it is more meaningful than you may know...

These folks were amazing to deal with. We live in Colorado and found a vehicle for sale in Roanoke…read morethat we wanted to purchase. We set up a pre-purchase inspection to get a better idea of the vehicles condition before traveling across the country. Upon arriving in Roanoke we were not disappointed in the vehicle at all. After purchasing, we had them take care of a pretty good list of service and maintenance items to get the vehicle ready for our 1,800 mile trip home. Very friendly and knowledgeable staff! If we lived here, this would be our go-to auto shop. Thank you Leslie and team for making this all happen for us.

Victor (or Vincent, sorry, can't remember name other than it started with a "V", big black guy with…read morea slow southern drawl and super friendly demeanor) was AWESOME! He powered through all the issues with changing my tire, and there were issues....frozen bolts, stuck spare tire ratchet release system, etc. Give this dude a raise!

We feel so fortunate that Hugh's is just down the road from our place. Have taken our cars to them…read morefor the last ten plus years for oil changes, inspections, and more involved repairs and they always do quality work for a reasonable price. Their customer service is excellent too.

Always go here for service. Best shop around for all our vehicle needs. The service is fair in cost…read moreand efficient. Everyone is very knowledgeable and polite.

Great experience having multiple (3) autos serviced here - Travis always is attentive & can be…read morecounted on. Makes good suggestions on work to be done in advance & advises along way on major findings. I trust Travis & Cavalier . Great team & Good Value for work as I have some high-mileage vechiles. Highly recommend!

GREAT service !!! Everything as done on time and with the…read moreupmost professionalism!! Support Small Business!

Getting car ready for road trip. First time customer and now forever client!!!!…read moreWas amazed at the service, cleanliness, integrity of all the men I met. Waited for my service in such a comfortable space. Thanks!!!!!

Have been going to them for a while. They are loyal and kind. I was having issues with my car and…read morethey fixed it the same day. Said it was an easy fix and didn't even charge me. They do our yearly inspections and always do a great job. I have also taken my car in there to get my brakes looked at and they did an amazing job fixing the problem. It is evident in the work they do that they care about their customers, not just money. I will always recommend them.

I could have been killed. Picked car up from repair and the whole wheel and tire flew off while I…read morewas driving home. If I was not already slowing down for a traffic light it would have been a horrific wreck. Tightening the lug nuts on a tire ought to be something these guys can handle, but it could have cost me my life. I'm lucky it only caused damage to the vehicle. Cannot recommend this place.

Was reccommended by another auto shop in the area to come here. Had a maitenance required light…read morecome on in my dash. Thought I had an issue that needed checking out so we pulled in. He came out and did a quick examination of the car. He explained that Honda has an automatic light that comes on that says you need to take it to the dealer to get checked up. He went over the car thoroughly just to make sure. Said we were good to go. Didn't want to accept any form of payment. I reccommend this spot for their immediate service and straight to the point honesty!

Really appreciated these guys coming to the rescue when my radiator sprung a leak and I was 6 hours…read morefrom home! They were able to get me and my family safely back on the road with a temporary repair ! Mike and the wheel chair bound owner really where friendly and super helpful for this out of towner.

I can't say enough good things about Johnny and the Berglund Mazda team. They are kind, helpful,…read moreand honest...a rare combination these days. I took my car in for tires because one kept losing air. Johnny and his team diagnosed a pinhole in the tire and sent me along to get it repaired. It was fixed in 20 minutes and saved me a grand. I'll never go anywhere else :)

Caution - Purchased a Mazda 6/30 still don't have paperwork- gladly took my money but full empty…read morepromises since. Can't drive my car due to my states laws. Totally unprofessional business.