They are very expensive for very slow internet. I paid the early contract termination fee and sent back all equipment pieces on their checkoff list. Two months later they charged my bank card $216.50 without my permission. When I called to ask why, they said because I didn't turn in one piece of equipment that was attached to the satellite outside. I had no clue it even existed. I sent that piece back, and I was promised a refund. Four months later I still do not have my refund. read more

Worst internet provider ever, wifi was down at least once a day. 2 mos after I cancelled they charged my checking account over $200 , my acct was pd in full , lease completed, equipment returned. Do not use autopay, make sure you stop put a stop payment. If you do use autopay if you cancel. Their customer service reps are nice though. read more

There internet service is terrible I live in a rural area and we could not finish watching a movie.. They should have never installed there service for me when the technician was installing it he said several times I can't get a signal but left anyways to leave me with bad service. Now I cancel service and they want me to get up on a ladder to send back something from up there or they will charge me for it.,, supervisor I spoke to could not even speak English well ... don't get this service you will regret it ... read more

HughesNet is the worst! Internet, customer service, and billing is terrible. Customer service is out of the country.

worst internet service I have ever used. Constantly resetting it. Total Crap!!! We were promised that we would have a good internet connection. NOT!!! Buffers constantly. read more

I needed internet and Hughes Net was my only option. payed the deposit and the tech came out and set it up. They do not accept cash app debit card so I found an alternative and borrowed a card from a frien. I was told the next payment was the next month. 24 hours after install my frienda card got hit with another charge. when I called I was informed the deposit was an estimate and can change. the guy said it's normal to add tax. I was so mad! I also told him to refund the card and remove it. he said he can not remove it because of autopay. I informed him I do not want autopay and random charges like this is why! he said we are saving you $6 a month so we will leave it. it's like talking to the wall! avoid this company if you can! read more

I ordered their service and they installed it on Wednesday. It's the Monday after and I'm on the verge of a mental break down. WORSE PEOPLE EVER!!! When the installer showed up they said they couldn't install the equipment on a 1 story roof. When explained we live in the trees and that we told the people when we called to set up the service the same thing - we won't be able to get good service from the ground. He went ahead and installed it and told us to call back in to have another tech come out. We had another tech coming out on Saturday so we waited for them to show. When the new tech showed on Saturday they told us that yes it was a poor placement. They were unable to fix it at that time because they were only out to install tv. When we asked what to do we were told to call it in. So as the tech installing our tv worked on that I called in. That's when Hughesnet said that they had never heard of not being able to install on a 1 story roof and that unfortunately I would have to call back Monday to have a tech come re evaluate the placement. They said I had up to 7 days after install to have a tech out for free. Today is Monday and my husband spent over 5+ hours on the phone with Hughesnet. Yes let me repeat that - OVER 5 HOURS ON THE PHONE. And still wasn't able to get a solution. At one point he was speaking to someone that had a note on our account that services were to be terminated - which we never did or said such a thing. I have now spent over 2 hours on the phone only for them to tell me - "we can send a tech but it will be a charge to you" "we will cancel but will be $8** (not sure the exact amount) early termination fee". Are you kidding me. I haven't even had your service a week and can't even get google to open up because the service is so bad. And you want to charge me because your original tech was lazy. Been looking to see where to write a review but Yelp is the only place I can find. I'm actively looking for a lawyer to go after Hughesnet. And at this point I will spend the money for the lawyer for this mess. It's the point that you have treated me so poorly that I'm not going to eat this. I can't even start to comprehend how you think your going to charge me for your techs mess up on top of you wanted to cancel my service and think I'm going to eat that cost. ABSOLUTE WORSE COMPANY EVER!!! I WOULDNT USE THEM IF THEY WERE THE LAST PEOPLE ON EARTH. Horrible horrible horrible people. I only have them 1 star because I had to give them something. You can see for yourself in the picture where my equipment is located and they feel is good - far from it!! I included where the Dish tech placed theirs because the service is better. read more

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Assisted my 78-year-old father with the cancellation of his service due to the product's inability to support the most basic of internet needs properly. My father has a hard time hearing on the telephone, so I spoke with the call center agent located outside of the U.S. As a condition of the return, the agent instructed that my father would need to climb onto his roof and remove the transmitter from the satellite for return. When I explained this was not possible due to his age and ability, the option given to him was to either pay $200 to purchase the part which he would have no use of, or pay $100 to have a technician come and do it. I asked if the fee could be waived in this instance, but was told, after the agent supposedly spoke to a supervisor, that it was not. My request to speak with the supervisor directly was denied. The bottom line is that it's not a great product and customer service agents are there only to serve the company, not customers. I wonder at the potential liability for Hughesnet if my father falls off the roof trying to fulfill their request? read more

I have experience with 5 internet providers. Hughes Net is without a doubt the worst. High prices, terrible quality and the constant buffering will have you screaming! I paid the $400 early contract termination penalty just to rid myself of Hughes Net. read more

I just spoke with a representative to check on the availability for internet service in my area. The call was going well until I asked if it was satellite service. I told him I did not want satellite and I'd wait for wireless to come to my area. He tried to tell me that HughesNet was my ONLY option and asked me, "so you want to wait 5-10 years for internet?" Lol I replied, "why would I wait 5-10 years for internet?" He started to give me a ridiculous false answer and I immediately told him I've already spoken to a Comcast Representative and they told me they're running their fiber optic lines in my area and we'd have service end of April beginning of May. And that I was just looking for quick service in the meantime and didn't want a contract. And as I was asking him about the contract, HE HUNG UP THE PHONE ON ME! How professional are you! read more

HughesNet - Internet Service Providers Near Me - Sugar Land, Texas

beware outrageous cancellation fee of $235, not to mention shite wifi, seriously last resort.

Worst Ever! Did Not Work from Day 1! After, over four hours on the phone with them.... HughesNet rude person threatened to charge me additional $400! Then when all was said and done I personally had to go onto my roof to remove a piece from the Satellite per HughesNet or they would charge an additional $300 would be charged!!!!????!!!! DO NOT WASTE YOUR TIME OR YOUR MONEY ON THIS #1 LOOSING INTERNET COMPANY!! read more

Going WAY out of my way to send a message out to the world that HUGHESNET IS THE WORST POSSIBLE INTERNET PROVIDER. Cannot overstate this. This message is an attempt of saving at least one person from signing up with hughesnet.... simply don't do it. Find another way to get internet. No matter what your situation. We live in the country -and work from home- so internet is clearly very important to us and our quality of life. With that being said, i'd still rather have NO internet, than have the service we do now. HUGHESNET IS THE WORST POSSIBLE INTERNET PROVIDER. Don't do it. You will undoubtedly be disappointed. read more

Where do I even begin??? I feel like I have nothing really new to say other than what people have already said. We have had problems since day 1, worst business I have ever dealt with. They only tell you there's a termination fee with you are trying to cancel... worst customer service ever! I have been hung up on multiple times... they can never fix the issue... they insist that everything is fine on their end and the problem must be that my expectations are too high and I've simply run out of data. Um no! Their website advertises 25mbps download speeds on every plan, YET... my Speedtest only shows 2mbps!! What?!?! 24 month contract... I guess they really rely on that termination fee to stay in business. STAY AWAY!!!! read more

The internet service is so terrible I literally had to shut off my HughesNet WiFi and switch to using me cell phone as a hot spot. Customer service blatantly lied about internet speeds (1mbps). Due to the service not working at all, I cancelled it. I was charged $400 for early termination for a product that never worked. read more

The ABSOLUTE WORSE service I have ever had and the customer service is even more atrocious! On hold 9 different times for over 45 minutes and still could not resolve the issue. Save yourself the frustration. read more

I felt completely mislead by HughesNet. The package I bought for 20 gigs with 2 people living in the house was gone every month by day 5. I regularly fished out $30-$60 more every month to buy more data. I paid extra for their rapid service because I do work from home. The first problem I had, they said it would be a 7 day wait time. I cancelled this service knowing I would be forced to pay $310. But it was worth it. This the worse internet service and customer service I've ever had to deal with. I do not recommend this service at all. Horrible!!! read more

Absolutely worst internet service ever. Buffer buffer buffer. Can't get through a single program. I can't believe they charge $70 per month for a complete garbage service. I'm barely able to write this review because it keeps interrupting. I wish I could rate it less. Unprofessional, unreliable. Complete trash. I will tell everyone I encounter to avoid it at all costs. read more

This is the most frustrating help desk to work with. They have a checklist to go through, I understand that, but they asked me the same information several times and after evaluating the problem tell me it's my fault, my computer or my phone. I depend on them for my business and my landline. I have neither. So I will be finding another option soon. I need an attorney... read more

Awful, Awful, Awful LIARS. Poorly trained. BAD SERVICE. Horrendous Customer Service. Deceitful Billing. read more

I truthfully didn't even want to give one star. This is the worst service I have ever encountered. They also took 2 unauthorized payments from my debit card and when I called to complain about it, I was told by the first representative that she would refund the payments. That was until she put a supervisor with a horrible attitude on the phone who informed me that they wouldn't be refunding anything. I then asked for my services to be canceled and she quickly warned me that I would be charged $314.00 dollars and to hurry and send in the equipment or it would be even more. Very nasty person and the service is extremely slow and terrible. Stay away from hughesnet. read more

Unbelievably UNAMERICAN ! On the second day, I had the spiraling wheel of death on every device (4). Shut down all but one, still buffered, called customer service, starting ticket one, tweek this, tweek that...seemed fine, next day, buffering again, ticket number two, tweek this tweek that, seemed fine until next day. TWENTY NINE days & (20) tickets AND being charged for a MONTH OF HEARTACHE of no interwebs, I had buyers remorse the 3rd day. THEN bad hughes neit had the audacity to charge me THREE HUNDRED ($300) for early cancellation. Arrogunt bull d&&3 told me 'that's the way it goes'... read more

One minute ago I have had Hughesnet due to my rural location and cable not available. We use it for our computers due to the speed not being fast enough to stream movies. Upgraded to Gen 5 about a year and a half ago , however, its barely faster than the old service. Still csnt stream movies. I contacted them trying to cancel my contract. They advised it would be $175. To disconnect !! They have tried several so called fixes , but no faster. Now do I cancel or pay $175 ?? Covid 19 taking ots toll they still won't bend on the disconnect fee . So if your looking for customer service or fast internet, STAY AWAY FROM HUGHESNET !!! read more

HughesNet is the worst! I began service with them 1.5 years ago. When setting up the service the salesperson told me that I could cancel for any reason in the first 30 days. After installation the service proved to be THE WORST internet I've had since dialup in 1997. (But when I called they said I was locked into the 2 year term and that there is no out clause, without paying the termination fee!) The latency rate which they claim to be about half a second is way worse. I've been paying for 25mbps and getting closer to 2Mbps most days. Today, after the issue was escalated to their technical team and they "made adjustments" on their end, and had me make adjustments on mine, I got up to 9.01 Mbps. (As I mentioned, I'm paying for 25Mbps.) Side note, HughesNet speed tests somehow always provide higher readings than Google's speed test... suggesting HughesNet's numbers are inflated. Even after all of this, and them failing to deliver the speed they advertise, they won't let me cancel service without paying the termination fee. The company is terrible. If you need internet, and satellite seems to be the only option, do yourself a favor and just tether to your phone. Tethering with 1 bar on my cell phone is still WAY faster than HughesNet satellite internet service. read more

I'm not usually the type to post bad reviews but I highly do NOT recommend Hughes Net. I had the internet installed about 3 weeks ago and haven't been able to use it at all bc it's way too slow and everything buffers or doesn't even open. I called to see about cancelling and they are telling me its $400 to cancel even though it hasn't been 30 days since I've had it and haven't even been able to use it. Zero star review. read more

I was locked into a service on the phone for 2 years but was not told the length of the contract when I accepted their "current promotion". When I called back for clarification, they couldn't provide any proof of the 2 year contract. I stayed in the contract, despite the terrible WIFI reception that never seemed to be fixed, because I did not want to risk fighting the contract as it could possibly affect my credit score. 1 month before my 2 year contract ended, they tried saying that I called in and accepted a promotion, which I did not, locking me into another year. As I stopped paying my monthly bills, they charged me with an early termination fee. I called in to get this removed and only when they reviewed their call log to find that I had not called in over a year did they remove the bogus charge. Very nice workers, but terrible terrible WIFI service and a total scam of a company! read more

It has been the worst internet service ever. They charged me $108.00 and another 19.99 then 1.70 for tax for 3 day's using these services. The customer service representative informed me that the 100.00 will be refunded when my bank approved it. But when I called to cancel the service because it was so slow. They said my money won't be refunded and I had to pay $300.00 if I don't return the equipment. By far the worst internet EVER. THIS IS A SCAM didn't get my money back and the guy on the other line was a scumbag. read more

This is most likely the worst customer experience ever. August last year we got HughesNet as our internet provider. Supposed to have 25 mb download speed. Never never had that. Called within the first 30 days. They worked on it remote. Making adjustments to it some how. Nothing worked. February they sent a technician out. It was worse. I called in. I asked for it to be canceled. A supervisor Thomas Higher said he was unaware of there being any service issues. I hate a liar. That was it. Charge me the $205 early termination fee and move on. Worst experience ever. read more

Complete waste of money and time. When purchasing HughesNet, the customer service was wonderful. What immediately followed is unbearable. Between slow speeds, spotty service and HughesNet redirecting my browser during a test for school 3 to 5 times a day to inform me my bill is coming due when it's direct withdrawal... I tried to explain my problem email and I tried calling them but I can't understand what they're saying because I'm no longer talking to someone who can speak clear English without extremely thick accent. Breaking my contract and just sticking with my Verizon wireless hotspot so I have no interruptions during last time read more

Unfortunately where we live (outskirts of Austin Co) this seemed to be our only internet provider option. Needless to say, it's like not having any internet. We often just use the data on our phone because everything takes forever to open up and load. You would have celebrated 3 birthdays by the time anything loads. Plus, the infamous termination fee of $400 to cancel! Which should have been a red flag because they probably know they're not the greatest so they're trying to lock you into their 24mo contract. We can't wait until our contract is up in a few months so we can use a local company that is open nearby and they have NO contract. This internet provider was not worth what we gave them over the last year and a half. read more

DO NOT USE HUGHESNET! Have been with them for 12+ years. House has been sold, so I called to cancel my service - they certainly tried to keep me though Im moving 3000 miles away and satellite internet is not used there. The buyers of the house were interested in Hughesnet, so I thought that I could leave the modem and the buyers could contact Hughesnet to turn on service, etc. BUT OH NO.... Not that easy. I have to not only return the modem to get credit for that, but they want me to take down the receiver from the dish and send it back to them. Really? I sold my ladders days ago and the house is essentially empty so no way to take down that part. They want to send my a box to ship back the modem, but I have a forward starting so the box will go 3000 miles from here and I will have to drive the modem (along with the few things Im taking back) just to be able to send their modem back. Really? I just can't leave the modem and receiver on the dish here for the next user who wanted to use Hughesnet? My advice to the buyers will be not to use Hughesnet. I ended up yelling and swearing at the person on the phone (chickens in the background).... All these years with Hughesnet and they are making the disconnet miserably difficult. Had I known this weeks ago, I would have cancelled the service so I could have gotten the box, and used the ladders when available to get that precious receiver from the dish to mail back to them. They don't deserve to be in business if a new family coming into a home, expressed interest in using their service and making it easy for them to turn it on. So....ship the modem and receiver back, and then have the new home owners request to have it returned.... Was told that a technician would have to come out too. Really? It is all set and ready to go for a new customer but they are going to make me jump through hoops as well as the new perspective customers. I HATE HUGHESNET NOW AND WILL NEVER RECOMMEND THEM. THE SALE OF THE HOUSE AND ITEMS INSIDE AND ALL THAT THINGS THAT GO WITH SELLING A HOME WAS NOT AS BAD AS HAVING TO DEAL WITH HUGHESNET. DON'T USE THEM. THERE ARE OTHER INTERNET COMPANIES OUT THERE. read more

I waste $86 a month on crap internet but it's the only internet service I can get being im in a rural area. I literally have to turn off my internet for my cell phone to work n when I watch Netflix or Hulu it buffs really bad ...DONT GET THIS SERVICE U WILL N ROBBED OF UR BANK ACCOUNT N YOUR SERVICE read more

Worst internet ever. Very slow speeds and deceitful billing. I called to cancel after being with them for 4 years and they still said that I owed a cancellation fee and they also told me that my rental equipment fee would drop off my bill after fulfilling my 2 year contract which was a lie. Tech support is unknowledgeable and extremely rude. When called several times about the cancellation fee they would give excuses or just hang up on me. I reported them to the BBB. read more

Zero stars. It took less than a day of watching Netflix for my 20GB to be gone even with the video data saver on. The price for the service is definitely a rip off. DO NOT WAST YOUR MONEY! Even when my data was reset to full I still couldn't watch Netflix without it constantly buffering or telling me no internet connection. Very bad service. read more

I canceled service literally 15 minutes after the install if that says anything.

We will save you many long and worthless conversations with no results. Worst service and customer service we have EVER encountered. We recommend that you don't waste your time. read more

Worst service in whole of Texas Can't even get some that understands simple math Or ENGLISH read more

Worst internet ever. 80% of our data is spent on buffering and all data is used up by the 10th day of the billing cycle. When I called to see what we needed to do to improve our service I let them talk me into adding more data. Did not help one bit. Was told that we had devices that were using our data so I disconnected our Ring and Alexa. We upgraded our phones to unlimited data so that they wouldn't need to be on wifi at home. Nothing has helped. When we call to complain we are told the signal is coming out of Seattle and it is cloudy in Seattle so the signal is not good. WHAT? This is satellite service. Cant wait for the contract to be up. Only 2 of us in the house no gaming just want to watch Netflix. We live on Rathdrum mountain. read more

I've had this service since 2017, and as I am writing this I've been on hold for about an hour waiting to cancel. I've never been more excited to cancel a subscription in my life! If you've read the others reviews, I'm sure you're already aware that this whole company is just a scam that traps you into a 2 year long contract and that early cancellation costs $400 dollars. I have the lowest plan and they sign you up for automatic payments so you're unaware if they're charging you more than you signed up for--- which is hilarious because their service NEVER WORKS. I've had this piece of trash for two years and whenever I'm home I simply use my hotspot or something.. I even bought a WiFi booster to see if it'd help but nope! Simple advice: DON'T GET THIS SERVICE. read more

Worst company ever! Miserably slow connection, totally worthless tech support, very high prices.