First of all, they keep turning off my email address. If there is an outage, you cannot reach anyone for help.

This service is terrible and is constantly disconnected!!! It's been 72 hrs and the outage has not been resolved. There is also no way to actually connect to live agent. DO NOT WASTE YOUR TIME OR MONEY read more

Save yourself a headache and go with a different provider. I've been a customer for well over 5 years. Feels like almost every month my internet is down for a day or two. read more

We started with Windstream back in 2020 for $68.02 / month. Now we are paying 148.00 for the same 200 megabytes. The customer loyalty woman openly admitted the doing price hikes twice a year. The competitors are currently offering 5 gigs for less than $100 / month. There is no phone call to warn you or an official statement that they are changing the agreed-upon price. The change is just on your bill. If you have a third party handling your accounting, you will NEVER know it's happening. The company is run by total thieves. read more

This companies support and customer service is a problem. And that is putting it mildly. Asked to be transferred to a department that could make it make sense as to why my street is the only street not having fiber optic ran down in the subdivision and the only answer I received was a non answer and a refusal to transfer me to a supervisor for explanation. I will be dropping them as a provider and moving to Starlink. If you live remotely like we do, there ARE other options. read more

Windstream is the absolute worst customer service that I have ever dealt with. I have never been more angry with people who care so little. My husband spent 7 straight days attempting to get an answer when our fiber line was cut. If I could rate less than a 1, I would. We have dealt with their customer service on 4 different occasions and only get the runaround and scripted answers every single time. The only reason we used them is because it was the only option until we found Astound internet service. We have never been so happy to disconnect a service. read more

I haven't had Wi-Fi in over two weeks and it's due from the Wi-Fi just randomly cutting out one day. The router started blinking red so I called kinetic and had a technician run through a to make was getting Wi-Fi and what the problem was. He said the problem was probably my router not the service because he said he could tell that there was service in my area so he set an appointment two days from the day I talk to him from there. It's now two days later. I called to make sure there's a technician coming out to take a look like they said they would and they said oh there's an outage in your area so there's no technician coming to take a look at your specific house which is not what they told me. They said they would send a technician to my home then I to cancel with kinetic because they've been so difficult and unhelpful that I'd rather just not have their Wi-Fi and they had me on hold for almost 30 minutes. If you can go with another Wi-Fi, that would probably be better. read more

Kinetic by Windstream - This is what they entered on there end of the problem. It was entered as no signal instead of labeling it as well as a router issue - Internet Service Providers Near Me

So I switched to these guys after being overpriced from Xfinity and Verizon Yanko, my chain that their home Internet service would work for my ZIP Code in Richmond. I tried kinetic because of the fiber optic hardware option. It lasted about a month and then started going out. It's been down now for about two weeks. I called at the beginning of the week to schedule someone to come out Friday morning which is a work from home day for me. They were such a ride between 8 and 10 AM. However, later on I got a text message saying that they had made a mistake and assigned our request to the Texarkana region and I might get somebody in the afternoon overall another continuing trend of unresponsive, Internet provider, these guys basically just want to flip each other's counts sign you up, and then you become just a number, maybe AT&T will work? read more

Kinetic by Windstream - Their automated system saying that they're not gonna be able to make their scheduled time that I had from four or five days ago - Internet Service Providers Near Me

If you are not going to do a satisfactory job, then don't do it at all. This is ridiculous. They did not put new grass everywhere that needed. They chose the the few spots they wanted to install it, still leaving many muddy areas destroyed by the initial digging and and burial of the new cable. The new grass died within a week, even with me watering it everyday. Also my neighbors drive was half completed and that half was still not done correctly (you can see the black barrier just sticking out. How are you only going to approve half of his damaged driveway. MAKES NO SENSE! Please come back out and redo all the areas that need new grass and fix my neighbors driveway properly. read more

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I haven't had Wi-Fi in over two weeks and it's due from the Wi-Fi just randomly cutting out one day. The router started blinking red so I called kinetic and had a technician run through a to make was getting Wi-Fi and what the problem was. He said the problem was probably my router not the service because he said he could tell that there was service in my area so he set an appointment two days from the day I talk to him from there. It's now two days later. I called to make sure there's a technician coming out to take a look like they said they would and they said oh there's an outage in your area so there's no technician coming to take a look at your specific house which is not what they told me. They said they would send a technician to my home then I to cancel with kinetic because they've been so difficult and unhelpful that I'd rather just not have their Wi-Fi and they had me on hold for almost 30 minutes. If you can go with another Wi-Fi, that would probably be better. read more

WORST CUSTOMER SERVICE EVER! Called on 7/29/24 to report an outage and was told it would be 10 days before a technician could come out. Seven days later, I received an email that my service ticket was AUTOMATICALLY canceled because there was a system wide outage in my area. The system wide outage did NOT affect me because my fiber optic cable was BROKEN from the poor installation job where they drilled holes in my foundation to attempt to secure the cable. All this is after they increased my monthly charges by 63% over the course of 9 months. My bill was $77.17 for the first 4 months and up to $121.17 by month 13. DON'T WASTE YOUR MONEY read more

Kinetic by Windstream - broken fiber optic cable - Internet Service Providers Near Me

I have been a Windstream customer for over 35 year's and I can honestly say their service has hit rock bottom in every way possible. For the pastvthree months I have had nothing but issues. First my internet would not stay connected and after three technicians came out and could not fix it i just went and got my internet through another provider. After that now my phone service is messed up. My voice mail dose not work at all on my second ticket to get it repaired. When I call customer service I can't understand half the people that answer the phone and you can tell they don't even care. I really don't know what has happened to this company but it's ashame they have hit a all time low in every aspect. Looks like I'll be looking for a new home phone service as well. I'm surprised they haven't gone bankrupt as bad as they've become. read more

I had an agreement for no increase in my Monthly service for 3 years. This month I received an increase in my bill after only 17 months, and with no previous notice. After holding on the phone for customer service for 20 minutes to find out why they increased it, a rep came on the phone only to hang up on my call after I asked my question without even attempting to respond. What a sham! They just lost a customer but I'm sure they don't care. read more

you have the worst customer service i have ever seen. Reps barely speak takes for ever half time they dont understand and every time i call to ask for a supervisor one is not available. If ur gonna service my area and be only company here in area than do better by having people work that can understand. Not just anybody cause you can pay them cheap. Do better. I give zeros across board. kinectic sucks didnt even want to give a one star thats how bad read more

I have been client from Kinetic by Windstream for 18 years. On November I call and ask them to cancel my Service starting January 31th Because I Will be Moving From My Residence. For the last two weeks of January, I didn't have internet service at all and even when I call many times to remember them to close my account starting January 31 they didn't return me the service. As I have been continued receiving emails from them, today I called them (February 5th) to confirm that they closed my account on January 31 as I requested since November; however they say my account is active and they are still charging me when I am out since January 31 ‍ and without modem, because I already sent it to them ‍ So today they say my account will be closed until tomorrow after 7 PM. Now they are not only going to charge me for two weeks of January that I had no service but for a week in February when the residence has not even the modem. I never changed my service in 18 years because even when it was not good service, the complex where I lived has not other option and most of the things in which I needed the Internet I used at work or my own network. I do not recommend you this company, if you can stay away from them, just do it!!! read more

Absolutely the worst company to deal with. Customer service is in some foreign land. Had a service tech come out to check the system over never came to the door just called and said your good to go. 4 days after the internet dropped so I requested a service tech and was told it will be 10 days for them to come out. 10th. Day now and no show, Called again and was told the ticket was closed there's no problem with our service. After explaining we still have no service they opened another service ticket and stated a tech would be here in 7 days. I explained my daughter does online schooling and they said it would be expedited but that never happened. If they are not here tomorrow I'm cancelling service even though it's our only internet option. Hello starlink. When it works it's fine but normally you get 30+ dropouts a day I've had enough of their crap for years. Don't waste your time and money go elsewhere. read more

Worst customer service experience eer. I had 200 mbps for two years. Had a problem with connectivity, which is a common issue with windtream, and the tech couldn't fix my issue so enstead without asking or telling me he down graded my service to 100 mbps. No offers for a different package. No apologies. Just lied and said it was fixed. Then I call their low IQ customer service and they tried to tell be that 100 is all that is offered in my area. Plus my neighbors still are getting 200 mbps. This company is filled with incompetent incapable people who have no problem lying to you. read more

The service is good... however, Their customer service needs improvement... ITS THE WORST! Non professional, very Impolite, frankly just RUDE, we all know that Customer Service is the real winner! Windstream has to do better!! read more

Worst internet/cable company I've ever been forced to use! So many issues on their end that they take their sweet time to fix. But the moment you're a couple days late during a PANDEMIC they're quick to turn off your service! And then charge an extra $35 to turn it back on!! Oh and let's not forget the 4 HOURS it takes to turn it back on for that extra $35! Their "basic cable package" is standard at best. Not many channels are offered that would be in their competitors basic package. Basically you'd be better off just streaming your shows and movies than using this company for cable.... read more

DO NOT and I REPEAT DO NOT use this company for anything. They will steal from you. Check your bill, are you paying for the warranty? The items they are charging you for are also included in your monthly cost. They are owed me 119.92 for 6 months and still have not returned my money. I have tried to speak with a supervisor and in the 1+ years have never gotten a call back or spoken to a supervisor. I've sent letters the the head to the company... NOTHING. Take this as a clear warning stay away from this company. read more

scammmmmmmmmmmmmmmm scammmmmmmmmmmmmmmm ive called their corporate number multiple times and it just rings... they damaged my property while putting the cables in the ground by breaking my gate when i wasnt home. they let my dog out and the. locked the gate so after they were hone the done couldnt get back in for water and they are not trying to pay!! read more

We live in Sugar Land, TX. On Monday (07/10), we received the text notifying that Internet service would be down for few hours, and then another text that it won't be fixed until next day (07/11), and then another text that it won't be fixed until next day (07/12) , and then another text that it won't be fixed until next day (07/13). We called and was told that the Internet service is now fixed but still not working for us. They would send someone come by in the afternoon. We called again around 4 and was told someone would come by 6 PM. We called again by 7 PM and was told that it would delay to next day. No one called us back, but the service was up after we tried to fix it ourselves. We badly need the Internet for work and school. Luckily, I have Verizon hotspot for work w/ whole day meetings but have to pay about $100 more after running out of data usage. Our kids have to live in coffee shops for those days. The Kinetic service is terrible. They advertise 'Fast, reliable Internet Service', but this is just a joke. read more

I used Windstream Kinetic internet service for about three years. It was pretty good and I was a satisfied customer. Then, about a week ago, my internet connection started to drop out. Sometimes it would last a few minutes and sometimes it lasted an hour or more. I had to restart the DSL modem numerous times. At first, I thought it was a weather-related problem so I endured the inconvenience for a couple of days. I finally called customer service and they said it would take a couple days before a technician could come out. Meanwhile, the service interruptions became more frequent and sometimes lasted several hours. The technician arrived, swapped out the modem with a new one, and there was no improvement. He said that Windstream was not properly provisioning the modem, it was a problem on their end and it would be resolved by the end of the day. He promised to call back and give me an update but he didn't. The next day, my internet was still down so I called tech support. They told me the previous ticket has been closed and they would open a new one and send a technician to my house again in FIVE days. Out of frustration, I called the other provider (starts with a "C") and within three hours I had internet again and that includes the time it took to drive to Best Buy to buy a cable modem When Windstream internet works it works well but pray you never have a problem because their customer support is terrible. read more

This is not probably but definitely the worst internet company I ever been with. Even canceling their service is horrible. Be aware who ever gets this company as there internet provider. read more

We've been stuck with Windstream for several years because they were one of the only internet services in our neighborhood. The service has been adequate, but nothing more. Recently we were noticing slower speeds than usual, and all of us are working from home. After a service call at the house, our service went out completely. We were having to reset the modem every 32 minutes. After a full week, they finally discovered that the problem was at their end, not ours. New IP address, and I'm finally able to teach my students from home instead of having to go to an empty classroom every day. Their customer service SUCKS!!!! read more

Only choice for a lot of areas of Sugar Land, TX They are in no rush to fix things on their end. Repairs are not done on Saturday or Sunday. The equipment is outdated. Perhaps that is why Windstream went bankrupt a while back. Now a Private Equity firm that bought Windstream is making things worse. "Windstream Holdings announced on Monday that it's now free from the shackles of Chapter 11 bankruptcy filed in 2019. Windstream has successfully shed more than $4 billion in debt and has approximately $2 billion in hand to fuel new growth as a privately-held company. read more

Unbelievably incompetent. They made a mistake, and I quote that, and they did not port over my telephone number that I have been associated with for fifty years. Now no one can call me and when they do, they are told that the number has been disconnected. Someone needs to fix this company. read more

Their fiber optic internet is fantastic. It's super fast and rarely goes down. My kids game on it while I stream, and there is no lagging or buffering. read more

This company truly earns a one star, because I cannot rate it any lower, and you can note others agree with that assessment. The cowards who run the company hide from their irresponsibility behind the most ridiculous telephone system I have ever encountered, successfully making it impossible to speak to anyone with authority. The call center is not in the United States, and the people who answer your calls have NO decision making capability and claim they cannot even transfer you to a supervisor. If you like getting a total run-a-round, this is the company for you! I over paid them (my mistake) by a large amount, and cannot get my money back. I have now spent 10-12 hours on the phone trying to get the overpayment returned to my account. I have been lied to, put on hold for indeterminable amounts of time, promised a week ago that the credit in my Windstream account would be deposited back into my bank account within 24 to 72 hours, and now after all this, was told today that if I sent them a copy of my bank statement, they would INVESTIGATE. I would warn anyone who is interested in buying internet service that this is not the right company. I made a terrible mistake (which I will correct by changing providers as soon as I can), don't do what I did- do business with an organization with some integrity. There is none at Windstream! read more

The service sucks so bad that each person has to have their own service just to stream!! I was paying about $300 a month for internet already and now all of a sudden it is $500!!!! They are robbing me and refuse to fix it!!! So I am forced to pay or have no internet at home. I work on call from home and HAVE TO HAVE INTERNET there is no other providers out here and they know it... so they take advantage.. rob me knowing that there is nothing I can do about it. I'm so sick to my stomach read more

Worst service in the world just absolutely terrible. They are complete trash lol, service never works , they can't seem to schedule technicians when requested, and you usually have to have a technician come out about once or twice a month to continue to temporarily fix the terrible service. They also changed our plan and it's the slowest speed possible BUT they are still charging us for the higher speed plan!!! Just awful, Do NOT use Windstream lol don't waste your money. read more

I am being forced to use Kinetic/Windstream for my mom's phone service in assisted living. Windstream will quote you a low price when activating your phone but then each month the bill is at least $25 more than the quote. they chalk it up to taxes and services fees....it's ridiculous! My mom has memory loss issues and can't make an outgoing call, she can only receive calls and her bill is $55 per month! The worst customer service EVER! Stay away from this company if you can!! read more

Worst internet and costumer service, so many issues on their internet and online payment, I couldn't pay on line, when I called they charge me $7 extra to pay on the phone. read more

They cannot get better than 16mb connection to us but charge for top tier. in a city no less. Have to use a VPN or they throttle certain web traffic. Their uptime is about 70%. Their service techs have no clue what they are doing, one tech installed a line and terminated the line where it fed power into the data lines frying a $1200 modem. Sadly its the only internet provider for the entire area. Customer service reps are retarded and rude. Fucking monopolist shit all around. If you can use any other company do so. read more