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    Kinetic by Windstream

    1.2 (33 reviews)
    Closed 8:30 am - 5:00 pm

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    This is what they entered on there end of the problem. It was entered as no signal instead of labeling it as well as a router issue

    I haven't had Wi-Fi in over two weeks and it's due from the Wi-Fi just randomly cutting out one day. The router started blinking red so I called kinetic and had a technician run through a to make was getting Wi-Fi and what the problem was. He said the problem was probably my router not the service because he said he could tell that there was service in my area so he set an appointment two days from the day I talk to him from there. It's now two days later. I called to make sure there's a technician coming out to take a look like they said they would and they said oh there's an outage in your area so there's no technician coming to take a look at your specific house which is not what they told me. They said they would send a technician to my home then I to cancel with kinetic because they've been so difficult and unhelpful that I'd rather just not have their Wi-Fi and they had me on hold for almost 30 minutes. If you can go with another Wi-Fi, that would probably be better.

    If you are not going to do a satisfactory job, then don't do it at all. This is ridiculous. They did not put new grass everywhere that needed. They chose the the few spots they wanted to install it, still leaving many muddy areas destroyed by the initial digging and and burial of the new cable. The new grass died within a week, even with me watering it everyday. Also my neighbors drive was half completed and that half was still not done correctly (you can see the black barrier just sticking out. How are you only going to approve half of his damaged driveway. MAKES NO SENSE! Please come back out and redo all the areas that need new grass and fix my neighbors driveway properly.

    Their automated system saying that they're not gonna be able to make their scheduled time that I had from four or five days ago
    Stephen C.

    So I switched to these guys after being overpriced from Xfinity and Verizon Yanko, my chain that their home Internet service would work for my ZIP Code in Richmond. I tried kinetic because of the fiber optic hardware option. It lasted about a month and then started going out. It's been down now for about two weeks. I called at the beginning of the week to schedule someone to come out Friday morning which is a work from home day for me. They were such a ride between 8 and 10 AM. However, later on I got a text message saying that they had made a mistake and assigned our request to the Texarkana region and I might get somebody in the afternoon overall another continuing trend of unresponsive, Internet provider, these guys basically just want to flip each other's counts sign you up, and then you become just a number, maybe AT&T will work?

    broken fiber optic cable

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    7 months ago

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    7 months ago

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    9 months ago

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    2 years ago

    First of all, they keep turning off my email address. If there is an outage, you cannot reach anyone for help.

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    3 years ago

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    Review Highlights - Kinetic by Windstream

    It's super fast and rarely goes down.

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    Houston Media Systems

    Houston Media Systems

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    I wanted to install Starlink equipment on my roof, but it was difficult to find an installer. After…read morea few "we don't provide that service" messages, Dan at Houston Media Systems stepped up and installed my Starlink. He arrived when he said and was very professional. He did exactly what we wanted and needed to do at a reasonable price. I would definitely recommend Houston Media Systems.

    From the owner: -TXDish.com -starlink@txdish.com…read more -713.464.0101 WhatsApp 713.584.5555 Houston Media Systems / TXDish provides expert connectivity solutions for homes, businesses, and remote locations worldwide. We specialize in Starlink installation, managed services, and LTE Wi-Fi hotspots, delivering reliable high-speed internet even where no one else can. - Our Services Include: Starlink Installation – Residential, commercial, and off-grid locations, including lodges, ranches, and maritime setups. - Antenna & Network Setup – Professional installation for optimal performance. - Managed Starlink Services – Enterprise-grade priority plans with dedicated account managers, advanced support, and real-time monitoring dashboards. - Scalable Business Connectivity – Easily expand to multiple sites with consolidated billing and seamless management. - LTE Wi-Fi Hotspot Solutions – Reliable mobile internet for temporary sites or backup connectivity. - Custom Consultations – Personalized solutions based on your location and needs. - Bundled Connectivity Options – Combine Starlink, LTE, and other HMS services. - Nationwide & international coverage - Fast, professional installations - Enterprise-grade support and monitoring - Available for new or existing Starlink accounts - Serving energy, industrial, and remote-site clients with proven reliability - No matter how remote your location, Houston Media Systems keeps you connected — fast, reliable, and hassle-free.

    T-Mobile Experience Store

    T-Mobile Experience Store

    (6 reviews)

    DON"T GO TO THIS STORE!!!!! AVOID the manager girl Kristen and another Indian girl, they are so…read moremean and arrogant and lazy, not helping!!! My husband and I got such a bad experience we have never had! we preordered 2 iphone 16 pro max the week ago and we wanted to trade in my old 15 pro. after I got my new phone we went to the store for trade in and setup payment. The indian girl walked to us with no greeting and gave us the face in the beginning. After we told her about our intention she told us there was no record in the system and she couldn't help us and SHE told us to come back tomorrow!!!! we asked her to explain why she couldn't help us and she suddenly stand up and left while I was talking. she went to Kristen and they talked and laughed for a while and they came back to us. they still have these attitude and waste our time!!!! I don't think they are qualified for this job or for any customer service job! T mobile will lose business because of those employees for sure!!!

    Absolutely the worst service I have ever experienced. They sold my wife a phone for me for a…read moreChristmas gift. My wife obviously was unable to get the old phone as a trade due to the fact that I was using it to get the promotional credit. The salesman David told my wife that I would be able to bring the phone back and they would apply the credit. After Christmas she even called T-Mobile and the same salesman called her back and told her no problem bring the phone back they would issue the credit as soon as they got my old phone in trade. Today I go into the store. There's not many people in the store, I had to ask to be put on the wait list because nobody bothered to ask....then I waited for 45 minutes to be helped. It wasn't busy. There were other sales people in the store not helping anyone but still I waited for 45 minutes. When I finally was able to get someone to help me, Erik then told there was not going to be a credit issued for the trade. When I explained what my wife was told on two separate occasions and asked to speak with a manager Erik then told me there was not a manager at the store and I wasn't able to speak with one. He then walked off and left me sitting there for another 25 minutes. I finally called the T-MOBILE customer service help number and then began to tell them the situation and that I was in store but was not being helped, only then did a manager Jacob came up to talk to me. He then told me I would have to pay 75 dollars in order to get the credit. I told him what the salesman David told my wife and they both essentially called her a liar. At that point I was done. The lady from the customer service I had on the phone still on speaker phone at this point because even she was set back by the way they were treating me as well. Jacob told her he would not waive the fee so then she proceeded to tell me that she would credit the fee then and also told me that she was going to get her supervisor on the phone and let him know what was going on. Jacob then walked off and I was again left with no help to which another salesman Zack told me that I needed to leave or they would call the police. I stayed till these jerks took the phone back and got the credit through the main customer service number but I will be switching service providers at this point due to the complete lack of respect and the flat out lies this place told my wife to sell a phone. Don't waste your time at this location. The service is the worst, they are completely rude, and disrespectful in every way. It's pretty bad when even the T-Mobile customer service rep that was on speaker escalated it to her supervisor in order to help me because even she was disgusted by the way they were.

    Kinetic by Windstream - isps - Updated May 2026

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