DO NOT USE THIS BUSINESS!!!!
I called ahead to get an idea on pricing and asked if my area was serviced. I then prepaid and booked online for next day service at 3pm. I received a call at 3pm asking if I still wanted service and to let me know there was an hour and a half arrival time which I was not told the day before. He arrived an hour and 45 minutes late at 4:45, was not dressed professionally, and walked into my home like he owned the place. We briefly spoke of measurements which he then proceeded to mount the television. I checked on progress 3x during the install (I wasn't sure why the loud banging was necessary at one point) and asked questions with no response because he was talking on the phone nearly the entire install. I asked my questions louder each time, and finally got his attention. After the install was done, he said by the way you have a $20 balance for a trip charge, which caught me off guard because I was just told the day before my area was serviced with no mention of an additional fee. I paid the money because I was honestly ready for the very awkward exchange and visit to be over. Unfortunately the W&J experience lingered onto the next day when I discovered he drilled a hole from the bedroom wall where the TV was mounted through my dining room wall. I immediately text asking him to call me when he was available. Several hours later after no response I sent photos of the hole asking why he did not let me know he accidentally drilled a hole through my wall. I immediately received a call back in which he was extremely loud and defensive, denied his responsibility, and said I put the hole through my wall. After more back and forth he then offered to come back and patch up the hole. At that point, I was so uncomfortable and shaken by his reaction I would never allow him to enter my home again. I then said I would rather be reimbursed $50 for the cost of the putty, paint, labor, trip charge to the hardware store and inconvenience. Unfortunately, the conversation turned into a shouting match and he then accused me of just wanting $50 off of the job...yet, another excuse to avoid responsibility. I am just appalled of his unprofessional behavior and uncaring attitude. This whole experience will force me to continue to DIY versus wasting my very hard earned money on a company who takes people for granted like we are only there to make their world go around vs a true, ethical exchange for service. Very sad! read more