Kyle Tubbs the assistant Service Manager for Hughes Honda was my representative for a Warranty related repair. He was super friendly and informative regarding the diagnostic and repair plan for my car. He kept me informed of the progress of my vehicle over the phone. Upon pick up instead of waiting for a tech to come around to go pull my car from the shop he went back there and pulled it up himself. 6 Star Service and a friendly Manager that clearly is contagious in the shop. read more

2026 Honda pilot the customer service was wonderful. Rebecca was very helpful in making sure we had everything we needed for n this vehicle. read more

Hughes Honda - Car Dealers Near Me - Warner Robins, Georgia

I took my car to Hughes Honda, and they charged me $868.98 for a fuel pump that I did not need. The very next day, my car started skipping and jerking again. I called them and brought the car back. They ran another diagnostic and charged me $115, only to tell me I needed a $6,500 head gasket repair. That price is outrageous -- head gaskets do not cost anywhere near that, and it turns out the repair wasn't even needed. I got a second opinion elsewhere, and all that was wrong was spark plugs and low antifreeze. Once those were replaced, my car ran perfectly fine. Please beware of this place. The mechanics are not thorough, and the service advisors -- especially Keegan -- will try to add unnecessary charges just to increase profits. It seems like they're fabricating issues because car sales are slow. Save yourself the money and frustration. Go somewhere honest. read more

I originally thought this was a trustworthy dealership, but only a couple of months after having my car, I found out they had wiped quite a few permanent codes from my vehicle in order to sell it. They are friendly & have great customer service, but don't be fooled. They sell lemons! Would not recommend. UPDATE!: Took my car to the dealership & they told me the engine is fried! Thank God it is covered under manufacturer's warranty. Clearly Hughes Honda service department and managers knew this before they wiped the permanent codes from my computer. DO NOT SHOP HERE! read more

Hughes Honda - Car Dealers Near Me - Warner Robins, Georgia

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We have had Hondas forever. Hughes Honda replaced a part last year on Feb 16, 2023. This dealership's service department has to be the rudest dept I have ever dealt with. This part is 5 days over the warranty. They are not willing to help with this part at all. This is why I appreciate the kindness and extra customer service my current dealership has. DO NOT buy a car from this dealership. Honda told me that they can help if this dealership chooses to but they wont! They definitely get a zero on customer service. read more

My daughter was thrilled about purchasing her first automobile. She looked all over Middle-Georgia and came across a vehicle that was not only perfect in size, but great for her budget. We purchased the vehicle and within 2 days the AC went out. It took almost 2 weeks to get a response from the Salesman who sold us the car. He responded with the "as is" clause. Granted, I get that, but I took my daughters vehicle to a specialist, who verified, there was a leak, and the freon was added for the purpose of the sale. I would have purchased the vehicle for my daughter, because these vehicles are reliable and it's perfect for her drive back and forth to college. So basically, I would have purchased the car (at that price) if they would have been up front about the condition. Finally, I do not recommend buying a used car at this location, because it's no different than buying from a mom and pop dealership. It would be unfair to say I feel the same for new vehicles, because I have not purchased one at Hughes. read more

If I could give this place zero stars I would. My parents are older and have a Honda they purchased from a dealership in Atlanta. They currently live in Warner Robins where the nearest Honda dealership is about 3 miles away- Hughes Honda. On multiple occasions they've tried to go to Hughes Honda to get their car serviced and have been TURNED AWAY because they didn't purchase the car at that location. That doesn't even make sense... So my elderly parents drive an hour and a half to Atlanta whenever they need to get minor, routine maintenance done on their Honda. Passing the Hughes Honda dealer in Warner Robins that is 3 miles away while they are en route. I'm so disgusted with Hughes I can't even tell you... I will post this message on every review site possible every social media platform because people need to know. This is absolutely ridiculous and I urge anyone looking to purchase a Honda to please choose another location. This is not the one. read more

I went in to look at a passport elite and end d up falling in love with the trailsport for the sporty looks. Mrs. Joelle took amazing care of me during the whole buying process. I traded out my 22 civic sport for this suv and couldn't be happier. I've had it for a little over a month and there have been a few minor issues (manufacturing) and the service department has been wonderful and on top of their game! I would highly recommend Hughes Honda to anyone and everyone. read more

Used car sales the worst I have ever encountered. I was interested in buying a car at their price, as is and with no warranty. They claimed they had a policy that wouldn't allow for a pre-purchase inspection...even by their own technicians and at my cost! Can you say "deniable culpability?" What are they hiding with their other used cars with a policy like this? Beware. read more

Two months ago my son got financing in the state we live in to buy a car. He is military and has less then two years of credit history. At first it went great. They seemed to work well with the whole situation but then constantly threatened to sale the car out from under him until they got this or that. They got it all in the timely matter we promised. We overnighted papers- they received them the next day. We overnighted the check- they got it the next day- still wouldn't give my son the car but kept the check. They overnighted papers- it took FOUR days to get here. When talking to UPS it's because they didn't get picked up from their facility (Hughes Honda) until the day before. By then we had been told they were out already and checking, staying home daily to wait for them!!!! When it kept going on the guy told me he could of gotten him better financing- I asked for the numbers. He told me they didn't run his credit so he didn't know- liar! Then how do you say you could of gotten him better financing?! read more

I needed my oil changed so I came here to the closest Honda Dealership close to me. I had issues on the pricing AFTER they did the service. The dealer charged me over $100 for a simple oil and filter changed. The manager called me back and we had it fixed right away. Now a couple weeks later my car starting leaking oil. Using an Engine Oil UV dye, any oil leak coming from the car would light up with a UV light. The leak is coming from the oil drain plug, we believe that the mechanics who changed my oil destroyed the threads and caused the leak. read more

Hughes Honda - Oil drain plug leak after Oil change - Car Dealers Near Me - Warner Robins, Georgia

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I'm curious. Does this dealership train their employees to insult the customer on purpose? Or, do they just hire the worst kind of people? I didn't buy my car from them, because I already had bad experience with them. I purchased my 2017 Civic SI at another dealership. When I started having a issue with my car, I had it towed to the dealership I purchased it from. My car was still under warranty. I had to take it to Hughes Honda for repairs. First off, a lady named Crystal assumed "I put diesel in my car" . Second, when the mechanic found a wire harness had been chewed up by a "rodent". Crystal wanted to assure me not to feel like "I'm nasty or anything" . Really? My car is emaculate. I had my insurance take care of the repairs. After everything is finished, I pick up my car and was relieved I did not have to go back. Well... My insurance sent me the repair check instead of them. I called my agent the day I received it. My agent told me to hang on to it until they get it figured out. A week later. I gat a call from a lady named Loretta. She needs me to bring her the check and doesn't want to have to bring legal action into this. Wait... WHAT? First, I'm stupid. Then, I'm nasty. Now, I'm a thief? Come on. Your check is in the mail. I will NEVER EVER use Hughes Honda again. Have a very Merry Christmas. read more

First customer to arrive at HONDA dealership to get my passenger door motor/ regulator automatic window repaired on my HONDA element. I was told at the service desk they can NOT fix my HONDA. They did not even look at the issue or take my keys. I politely left and was extremely shocked of this unacceptable service at a HONDA DEALERSHIP. Ive never had a mechanic at any car shop just say they can not fix my car, especially without looking at the car; HONDA!!! SO I ORDERED THE PARTS MYSELF AND BEGAN TO REPAIR MY OWN CAR. unacceptable and unbelievable service. I was told I could take my HONDA somewhere else for the repair. SMH. read more

I did not purchase my CR-V from here but I wish I did! I've been bringing it here for servicing and I have nothing but good things to say. The staff always seem friendly and helpful. The wait times are not that bad considering how busy they always are. read more

I've been a Hughes Honda customer since 2015 and I've never had a negative experience! The employees at this dealership and service department are always professional and customer satisfaction oriented! 10/10 would recommend! read more

Beware, On two occasions I have tried to purchase a vehicle from Hughes Honda. Both times my trade has been grossly undervalued (6-8k less than KBB). And don't believe the prices listed on their website. They tried to add $2K onto the MSRP for bogus protection plans and lifetime nitrogen for your tires that you don't even want. I'm taking my business elsewhere. read more

They promise of lifetime warranty with no gimmicks and hassles, but they "recommend" you to pay top dollar on services your car may not even need, to be on good standing with the warranty. BS. and they took 4 hours to process our purchase, never have I had this horrible experience. Taking our business to another dealership who are honest. read more

I simply took my disabled mothers Honda in to have air put in the tires due to a low pressure indicator light and was informed I must have an appointment to get that done??? What, are you kidding me... read more

I purchased a 2018 Honda Civic with sensing for my daughter in college. I had offers from 4 dealerships. Hughes earned my business back. Never say never. I was comfortable with the sales staff, price was agreed to without any hassle. Jose was personable, he was able to offer me a better deal, and all was good. Would have been a 5 Star rating if the transaction was quicker. The deal was done. Credit score is excellent. I felt like they were dragging their feet. Definitely had a much quicker transaction on previous purchases. I would now suggest you give Hughes a chance. read more

Literally the rudest finance managers I have ever talked to. He couldn't explain any of the break down for the payments or how they magically came up with the payments. When I asked for the math he googled a calculator.... Then offered much less for my trade-in than another dealership did. I will definitely not go back there to purchase. They should be ashamed of their behavior and conflicting stories between employees. read more

I negotiated a price and accessories and when I was ready to sign I was told that this dealership could not register my car in Louisiana where I own a house, pay taxes and vote. If you are from another state and want your car registered in that state... do not go here for a car. read more

Went in for service on my 2014 Civic and had been thinking of upgrading... So, I asked if I could test drive a CRV. What a rude awakening I got from a sales associate. Here's a summary... she looked at me and said, "so you are going from the bottom to the top." Then, she said, "are you aware of what the payment would be?" All I wanted to do was test drive it! Guess that was her way of telling me no. She told me to come in and we could talk.? Really? Where's customer service? What happened to treating people nicely? Maybe, she didn't think I could afford it? One thing is for sure... I no longer want to do bus with Hughes Honda! read more

I bought a car from Hughes Honda and at first I was very pleased with the service the salesman had given me but after I bought my car I learned that I was lied to. I was told that the car I bought did not come in a manual transmission. I will probably be happier with a manual transmission in the long run but I don't like being lied to. The financial manager or the guy that handles the paperwork lied to me as well about one of their lifetime oil change plan as well. After I caught him in a lie about it and told him to remove it from my purchase he got obviously mad and was very rude from that point on. Especially after I signed the paperwork for the car. I will never buy another car there again. read more

I haven't purchased a car here but I have had work done through their service department. Extremely knowledgeable and helpful. I've had companies add extra unnecessary expenses and they flat out told me I didn't need anything extra and they sent me on my way read more

The staff are friendly. Estimated time of wait while getting maintenance done on my car was around the time they said it would be. Robert was helpful and super nice! I would definitely recommend him. read more

Brought my car in for my 42,000 mile oil change! Previously called Hughes around my 30,000 mile maintenance to advise Hughes Honda of my Bluetooth screen not cutting off when using my phone and hanging up the screen would stay on. I spoke on the phone at that time with someone who said they would put those notes in for the 30,000 mile service! Fast forward to today where this issue has occurred and brought my car in with the actual issue on the screen! So, I spoke to the service advisor and left my car on so they could see the problem but was told there's no history of my previous conversation around 30,000 miles with anyone! They want to charge me a diagnostics fee now to find a problem when it was under warranty! This place sucks! Yes I am going to find my paperwork where I had wrote the name down of the person I spoke to around that time because you have to keep notes for yourself as a customer here because they do not wanna honor service contract for warranty issues when you call about them! read more

My experience with Hughes Honda was probably the worst car experience I've ever had. To begin with, we had to hunt down someone to help us---all of the salespeople were huddled up around the GMs desk in the showroom. The lot was not busy. We walked in and asked for help---the GM assigned us a salesperson. The salesperson was fine. He understood what we wanted. His immediate manager was incompetent---couldn't even explain what the "protection plan" was. The salesperson had to clear up the mess he made trying to explain it. The worst part was when they valued my trade. The offered FAR less than it was worth, which was fine. But the way the GM himself spoke to my husband about it was intolerable. He interrupted my husband, raised his voice, and talked to him like he was an imbecile. We left and will never step foot in this dealership again. read more

I'm a first time buyer and this was by far the worst and most stressful experience. The salesman was pushy and tried to intimidate me into putting a down payment on a vehicle I wasn't sure about. The paperwork was wrong and had to be redone twice. salesman started getting impatient and rude. Hung up on me once. Ended up finished the deal with the general manager. read more

I called dis place for over 3-5 times a day for atleast 4days to speak with service department and all they do is transfer ur call n put it on hold ,literally sit on hold for 30 to 45minutes and no one answers ,, they take ur name and number n never call u back,,i think hughe honda is really racism, goin on in dat company and they will never earn another $$$$ of mines , stay away from displace read more

My first visit was...not impressive to say the least. My husband was interested in looking at their SUV to compare it against the 4Runner and the Explorer. We walked around for 20 minutes looking but no one ever came out to greet us, so we left. The very next day we decided to look again and actually went inside to get someone to show us a car. I wanted to give Honda a try before I mad my decision to purchase. The lady that helped us had very little knowledge concerning the vehicle we were test driving. During the test drive she was on her phone in the back seat texting. We actually got lost on our test drive. I will say that may not been her fault due the opening of the Hwy 96 bypass. Thank God the Pilot had a Garmin navigation system we found our way back. Jose was brought into the conversation to answer a couple of questions regarding the Pilot. The one thing that sticks out about this dealership is the 3 reserved parking slots in front of the show room and guess who they are for.... Ashley Hughes! Wow! the owner needs 3 parking places in the front where customers need to park! That alone says a lot about customer care. Well to end this story the next day i went to Toyota I was ready to make my buying decision but wanted to give Honda one more try so we went Macon to check the Hondas. That day we bought the Honda Pilot in Macon. read more

I went in to test drive and purchase a used vehicle with an advertised price of $3999. I was then informed that there would be an additional dealer fee of almost $900 added to the out the door price. Told them I would sleep on it and did some research. Found out that Georgia state law prohibits any fees outside government fees cannot be added on to the purchase price. I informed management of the illegalities and the dealer fees were removed with apologies and thanked for bringing this dealers incompliance to state law to their attention. So I purchased the vehicle. So guess what? I see that this dealer is still pulling the same scam on unsuspecting consumers in current advertisements. Know your rights! This dealer is unscrupulous and not rehabilitated. read more

Typical car dealership. The guy you talk to can't give you a price, you have to go see some other schmoe first. If you say no, they put on the pressure. Skip this place. read more

I have bought MANY cars. I wouldn't recommend this place for MANY reasons. However, this is the main one. Make sure that you understand all of your coverage or they will charge you when they shouldn't. This has happened twice now. I regret trading my BMW here and admittedly, got spoiled by the 5 star customer service that I have received for the past 8 years from BMW. Jamie J. read more

My experience here has always been great. I have purchased several cars over the past 8 years from this dealership and I have them serviced here as well. Customer service is always excellent and the sale team has always been very friendly and eager to help- especially Kyle in sales and Casey in the service dept. read more

Best place to buy Honda !! Service is affordable and fast!!! People are so friendly!! Will diffinlly be back !!! !!!!!!!!!!!!!!!!!!!!

Service was good. Staff was helpful but service department was always busy and hectic. Seemed understaffed and not well managed. The service members were helpful and polite as you would expect. As far as Honda cars go DO NOT PURCHASE A HYBRID. Rip off! Tin can with wheels that will not save you money. The ima hybrid battery cost more than the cars worth to replace. Honda will not help period. Do some research first. read more

Service department is fantastic, Mike in particular. I usually don't use dealerships for repairs, but I had a coupon for 15% off labor. I had a few preventative maintenance items to take care of and also wanted to see about the loud noise my car had recently started making. Took it in without an appointment on a busy Saturday morning, and they were able to fit me in. I chose to stay and wait even though they told me it would probably be all day. The waiting area is comfy enough with plenty of outlets and a TV, plus free wifi, bathrooms and a vending machine. There's also two tables (I snagged part of one to set up my laptop and knock out some homework). I wound up being there through lunch, so they gave me a ride to Wendy's right around the corner. The noise turned out to be a broken wheel bearing, so they fixed everything up and sent me on my way. They honored my 15% off coupon with no questions asked. Overall I'm very pleased with the service I received and will definitely go back if needed. read more

Buyer Be Ware. In my experience I was treated with complete disregard as a person by Hughes Honda. I am not sure if it was because I am in the military and was out of state. I showed serious interest in purchasing a used Honda Pilot and had a family member test drive the vehicle. I had multiple conversations concerning purchasing the Pilot over the next 2 weeks. On a Thursday they called me and asked what was holding me back from purchasing the vehicle. I told them I needed the price $600 lower. They responded saying they almost never drop the price because the car is already priced competitively but they would call me if it was possible. I never received a call but 2 days later on Saturday I noticed on their website that they dropped the price $1,000. I called and asked if could give them a deposit to hold the vehicle till I could finalize my loan on Monday. I even asked to speak to the owner but was told he was too busy. They said they had someone that was coming later that evening and if it wasn't purchased by that customer then they would take a deposit. That customer did purchased the vehicle and I was told they were sorry but they had other cars on the lot. In summary, Hughes Honda wanted to sell the vehicle when and to who they wanted to and didn't care about me as a person. They choose to sell the vehicle at lower cost to a new walk in customer in order to move it off their lot instead of someone who they had been working with for over 2 weeks. Please be advised that while Hughes Honda staff is pleasant, they will do not care about you as person and I would be hesitate to trust anything Hughes Honda told me. read more

My review is very close to everyone else's! I would never in my life recommend this dealership to anyone other than an enemy...well no, I wouldn't even recommend this place to an enemy!! I have been here a few times and regret each visit. The main reason would be that they are complete rip offs! I understand doing a decent deal so that they get money out of a trade in but knocking down the price to its last dollar on a vehicle that is worth more is very upsetting. I say this because before my visit here to do a trade in, I visited the Ford dealership on Russell and also the Nissan dealership on 96. for basically the exact same trade in, I was offered well over 9k for my vehicle but with my visit here, they tried to offer me 4k. I was absolutely shocked! I have family and friends that either work on cars or work at dealerships and they absolutely do not like the staff nor the deals made at Hughs Honda. This place just sucks! not to mention the vehicles are way too over priced. a 2007 Acura MDX with 170k is not worth 20k!!! are you people that stupid?? Might be because I'm a female shopping for my first car. What really set me off was the fact that all of the work that needed to be done on the vehicle I was looking at, was put onto the selling price. It's ridiculous and I really do hope this place has to go under new management because it needs it!!! read more

I bought a brand new 2017 Honda Accord last year, and the sales experience was not bad. I actually liked both the manager and sales rep. (Can't remember his name). However, I was very DISSAPOINTED when I saw my new car for the 1st time. There was a small dent on the bumper. Minor, but still you don't want to pay 30k for a top model car and see a dent! They offered to repair it, which I had to wait till Friday to do so. I regret having it repaired, I should have demanded a new car w/no dents! My daughter referred me to this place, because her experience was not so bad, and they told her "If you refer someone to us and they purchase a vehicle, we'll give you a $100 referral fee" This is laughable! They told me they would not give her a referral fee, because they gave me a good deal on the car. However, the offer was IF YOU REFFER SOMEONE WHO PURCHASES A CAR WE WILL GIVE YOU A REFERRAL FEE...NOT DEPENDING ON THE DEAL THEY GET! Not only did I purchase a car, I purchased a car with all the bells and whistles. I also purchase a protection package for the car, that included maintenance, tires pretty much bumper to bumper....um not true. The way they highlight this package is amazing, until something happens. TJ made it sound like you don't have to pay for anything. Little did I know, I've paid for a windshield because of a rock hitting it. I've paid for tire alignment, I will have to pay for the brake pads (when that day comes), so what am I paying for every month? I'm going to cancel this plan and just pay for my oil changes and tires when the time comes to do so. Third time here I have my first maintenance appointment for oil change...They forget to add windshield wiper. Wow!!! You inspect 100% my A%#! I truly regret buying a car from here, I hate that I have to bring my car to be maintain from this place as well. With the exception of 3 employees, the staff and management is rude! I'll be soon trading in my 1yr old car for a Mercedes, because I don't know how much more I can handle dealing with these people, before I actually explode. I know nothing will come of this review, except a robotic answer from some manager, but it helps to let other's know my experience. Instead of apologizing, pay my daughter who's in college a referral fee like promise. You can start with keeping your word. read more