Being negligence to damage to vehicle any type of vehicle all year and I'll make in models…read moreUh, the club card wash out by Aldis. That new one that dried through well, it says that it 's not dan, is the vehicle gets damaged.They're not reliable for it.Yeah, if I come out.And you take my car through your car, wash.You should be reliable

Ripped my top roof rack cover off they had video of it happening and denied insurance claim. Never…read moreagain!!

Manager at Gaffey Street will not honor their own discount coupons. Watch your mirrors! $23 for…read morea single wash seems high!

Nice place to get your car washed quick and easy. The one on First Avenue is nice has an automatic…read moredryer.

Only reason this place is open is that there are no other full-service car washes to put them out…read moreof business or at least keep them honest. Most of the time when I go there (usually in the winter), they usually do a half-hearted job drying my car off. Sometimes I have to request they actually finish the job on the passenger side (which the customer usually would not see unless they make the effort to go around the car and look). I would not recommend this place unless you were desperate.

The worst washing. You should do it yourself, oh wait I had to. Paid $30 for a crappy job. They…read moredidn't wipe down the doors, put my mats back in wet and the vaccum job was crappy. The manager informed me that they don't wipe down the doors and they don't vaccum under the seats cause they only have the one connection for the vaccum and it don't fit under there. If I wanted the mats dried I would have ask them. If I wanted that I would have had to pay $35. Your shop vaccum had a long neck connector how hard is it to do it right. It's a shame that you pay $ for a wash and you still have to do it yourself. Don't open a business if you can't put your pride into it.

We bought a car purchased the extended warranty for a Nissan rogue the sales guy made it clear for…read morerepairs with this warranty we need it to be serviced here....had a bad sensor had it towed there from in town part got replaced a few days later same problem happens as before but we're in rockford after hours so going by what the sales man said we had it towed to dixon $300 bill because we were under the impression it HAD to be serviced at ken nelson....the service guy explained that was not true insurance would of covered the tow to the closest dealershipfor repair and we would of just had to pay the deductibleof $120 for repair but again that wasn'tknow to us so we felt we had to pay to get it towed to dixon....great so he said it was the same part and Nissan would give us a $130 check and that was guaranteed and that the service manager would just have to sign off on it. A few MONTHS later we call no call back so we stop in just to have the manager tell us ohh sorry I was just about to call you...IM SURE either way sorry dont see that happening and basically found out everyone here Is just spinning us and will lie to your face about customer service that we've been going back and forth with for months....depending on who you talk to that day theyll always have a different answer for you first and last car I plan to buy from this place....don't bother!!!

I got a good deal on a used Jaguar. The reason I am leaving a five star review is because there was…read morea mechanical issue on the car that my mechanic found a few days after I purchased the car. The only reason he even found it was because we were doing some preventative maintenance. I was out of state so my mechanic took care of the issue and Ken Nelson reimbursed me. This is called after-sale service. They made sure the issue was resolved and that I was happy.

Misrepresented a vehicle, and took zero accountability. Dismissed our concerns and were extremely…read morerude.

Ken Nelson Sold me a used flood damaged vehicle (from 2024 Rock River floods) without disclosing…read moreanything about it- even after being asked. Also made up some great stories about changing brakes/rotors... but cya on their part checked off 'as is'. Thanks guys!

My husband and I were traveling down to Clinton and we unfortunately ran over an opossum and it had…read morebroken off a piece of the plastic under my car. I called and they got me in right away, and took care of it! Great service and very friendly associates!

We had good service at the shop. The repairs were correct. My only complaint was that in addition…read moreto what was initially quoted, 4 other issues were detected on our car. We were not informed of the large bill ahead of time. Overall, great service and good work on the car. Just wish we would have known ahead of time.

Car wash did at all clean and dry my Mercedes. The guy said that is what you get. Terrible!read more

Hi Cheryl, The review wasn't meant to pick on your business…read moreor your team members, its about an oversight and misdiagnosis. The drain plug was never tightened. It wasn't tightened during the initial oil change and was never checked when brought back for the follow-up inspection. The seal wasn't leaking then, and the seal isn't leaking now, there is no seal leak. I tightened the drain plug, that was the issue, problem solved. -You are correct, a staff member did check the oil level and it was still at an acceptable level just minus what had leaked out. -You are correct, I was allowed downstairs to view what was thought to be a leaking seal and I appreciate that. -Yes, the drain plug is in good condition now that I've tightened it, it is holding oil as intended. At no point did I claim that any of your staff created a "seal leak" as the result of an oil change. The plug was loose and got overlooked twice, that's it. My intention was never to get anything out of this, its informational only and a reflection of this specific visit. Thank you.