Everything! Had a Total Knee Replacement on 07/09/26. Dr. KNUTSON and Jacob Oberheu did a…read morefantastic job. Office staff is great too.

I'm 36 and suffer a lot of musculoskeletal pain from a shoulder injury sustained from a rock…read moreclimbing fall when I was 19. I've had three surgeries and visited with orthos and therapists dozens of times in the years since. I don't think I've ever had as disappointing an experience as I had here at Western Ortho. I visited with Dr. Sanderford for help with my chronic pain, and he ordered x rays and an MRI. In total across a few visits, I probably spent 15 minutes speaking with the doctor. We elected not to pursue a 4th surgery, and that was really the end of the care I received. I was supposed to be referred to another specialist but they never sent that referral. I requested a refill on an anti-inflammatory prescribed by Dr Dovey, who also works there, but they wanted me to make another appointment. I asked if they'd write me a letter to use my HSA on therapy equipment but they refused that as well. This office billed me thousands for the 15 minutes I got to talk to the Dr., but it's clear they couldn't care less about me or my health. They just want to run your card and get you out of their office. Do not come here for care, you will not receive it. - Brian

I've dealt with serious orthopedic injuries my entire life as a competitive skier and dirt biker…read more NEVER in my life have I dealt with a team of orthos (specifically doctor sanaford and his assistant Corey) who have actively hindered the diagnostic and recovery process. If you have ANY other choice in who you visit, take that option for your own sake. I'd hate for anyone to be in the position that I've been put in as a result of their incompetence and unprofessionalism. From waiting months on end to get an mri approval, constant feet dragging, incorrect diagnosis, and even blatant refusal to send further imaging orders, they have let me down every step of the way. I am now forced to find a component doctor before my atrophy, and numbness become permanent.

This office's business practices embody much of the worst of practices in our broken health care…read moresystem, including the lack of systems and checklists that research (and business experience) proves to be critical in customer service and efficiency. I called Dr. Singh's office to ask about an appointment in which I could have some odd sensations and pains around my shoulders and arms and lower neck examined. The receptionist told me that Dr. Singh did not deal with patients who had "neck problems". I asked her how I could tell if I had "neck problems" as he defined it. However, she had not been trained in answering this question. As a result, she suggested that I either risk wasting my time by waiting two weeks to see Dr. Singh, who might simply refer me to another doctor with an even longer wait time, or that I see the other doctor in one month. The other doctor required a full MRI, I was told. I asked if Dr. Singh could speak with me on the phone for five minutes so as to listen to my description (e.g., I did rupture a disk near my neck years ago) and advise me on how to waste less time and money. E.g., "Yes, that sounds like a neck problem as I define it," etc. The receptionist said "He won't do that." I explained to the receptionist the unnecessary bind this put me in and asked her to pass the information on to the doctor. She said she would do so. I have no knowledge of whether she actually did so; I never got a call back from anyone at the office.

Dr Singh did a total knee replacement and I never got functional. I am active and in my 50's. After…read more13 months of getting no where, I went to Chicago. They did a CT scan (why didn't Singh?) and found that the implant was not put in properly. I had to have the entire surgery redone in Chicago. It was difficult and expensive. I have not walked without a cane or crutch this entire time. I ended up with bleeding and pain. I am getting better with the new surgery, what a difference! And how would one know if it was your first? I DO NOT recoemmend Dr Singh.

I did receive a bill for extra visit time, so more money for them and the x-rays. I did speak with…read morethe office manager, and she will pass all the information on. In reality they don't really care, they just want paid.

Saw Dr. Miller twice for two separate issues. Going back for knee evaluation…read more Dr. Miller is caring and he explains everything in detail. He is excellent! Very nice office. Receptionists were very welcoming and quickly had me registered.

I have been a patient at Western Orthopedics for many years. I usually arrive 10 to 15 minutes…read moreearly and tend to begin appointments right on time. Staff, nurses, and doctors are always very pleasant and helpful.

I've seen several of the doctors here, and all have been wonderful! Dr. Rawlings replaced my…read moreshoulder a year ago and did a fabulous job. I always get in and out in a very timely manner. The front desk people are great as well

Excellent care. Thankfully there was no wait. But even if there had been a long wait, it was…read moreworth getting the kind of care I received. Urgent Care is really great. Dr. Simmons listened, and was completely informative. I've been treated like I don't know anything nor do I need to know by so many doctors. But here, they left me feeling heard and confident I was on the right course for healing!

More concerned with money than healthcare. From the condescending board members to the incompetent…read morestaff, you're better off treating yourself.

I went to Dr. Heil for a small but painful lump on my knee. He was dismissive and told me, "You'll…read morehave to live with it". He didn't even do an x-ray to see what might be causing it, just that I would have to live with it. What doctor tells a patient they just "have to live with it", when there is probably something very simple that could be done to alleviate the problem? Perhaps my problem was too small for his elevated opinion of himself. I wouldn't go back to him for a hangnail. He acted very lofty and above it all.

This is small practice compared to some others in town. But -- they are good! They incorporate a…read morevariety of techniques including laser, micro current, the Graston technique, Footbeat shoes, as well as the typical exercises. My mother in law had jaw pain from her TMJ issues that had been going on for decades - Christine was able to resolve them quickly. And, she got my doddering mother in law much more stable and balanced - meaning safer. Just love their patience and kindness as well as their physical therapy skills.

I was having "locked shoulder" problems. The physical therapist I was assigned here, is excellent,…read morea whole different way from prior therapists I have had. She gets motion back, and doesn't just focus on just the joint in question but how all the muscles and joints are connected. Extremely happy with how I was treated, and the results.