My uncle recently suffered a stroke and now has significant mobility and communication challenges…read more We visited Abba Eyecare to update his eyeglass prescription, and the level of compassion and customer service we received was truly exceptional. Rather than requiring him to come inside, the staff brought a selection of eyeglass frames out to our car, helped him choose a pair, and even measured and fitted him for his glasses while he remained comfortably seated in the vehicle. Because he is currently hospitalized in Gunnison and we will no longer be in town when the glasses are ready, they also offered to personally deliver them to the hospital. In a world where genuine customer service seems increasingly rare, the staff at Abba Eyecare went far beyond what anyone would expect. Their kindness, flexibility, and willingness to help during an incredibly difficult time meant more to our family than words can express. This is what outstanding patient care looks like.

I walked in 10 minutes late to my appointment, that's my bad, but the policy is 10 minutes. The…read morewoman behind the desk left me waiting while she finished a phone call, and by the time she was finished it was too late for me to attend my appointment. She let me know of the situation extremely bluntly. I had been waiting months for this appointment. I was visibly disappointed and she said she would go check with the doctor, she got up and walked away shaking her head. So rude. When she came back she asked if I wanted to reschedule and I said no thank you, I was upset and needed to regulate before creating a new appointment. She proceeded to start offering me other dates and times and I reminded her that I had said no thank you and it felt like she wasn't respecting my words. The doctor that used to be here was amazing, idk about the new guy, but this honestly sucked and this woman was extremely rude. I wish we lived somewhere with more options so I didn't have to come back. ALSO- I made the 10 minute policy and waited 3 minutes while she finished her call and was too late because of her call... Beyond the frustration of this interaction and not being able to attend my appointment, the way this woman treated me was extremely unprofessional and she is clearly in need of further training.

Good solid service. I was able to get an appointment within two weeks. Definitely will go backread more

From the owner: We specialize in CAREFUL,COMPLETE eye exams! Dr Cooper has…read morebeen an Optometrist in Montrose for 53 years and has a top reputation for providing top quality eye exams and treating you as a person rather than a number. He takes the time to listen to your complaints, does careful comprehensive testing, and then takes the time to explain the results to you. He will then make recommendations to you and allow you to help choose a course of action. Quality of care is our MOTTO.

Ripped off and unreasonable policy…read more My 16 year old son took down a pair of Chums eyewear retainer and pulled on the rubber part that fits into the eyeglass arm. And it promptly came off. He did not snap it off or pull on it with excessive force; he was just pulling on the rubber piece to see what kind of end piece it was. Because it came off, he offered to buy it, not understanding that a defective product should not be bought, and the clerk at the register should not have sold him something that was clearly defective. Chums sells thousands of retainers every year and a person pulling on the rubber piece to get it out of the cardboard packaging should not make the product damaged. When my son told me about this, as we were in the adjacent store, we went to the clerk to explain what happened. He would not refund or even exchange the purchase which had been made 5 minutes ago, pointing to the no refunds or exchange signs on the counter, even though the receipt says exchanges allowed with receipt which we had. The manager did not return my call. We will continue to support local retailers and locally-owned businesses, as we always have, and loved the service from all the other Crested Butte stores. This easily-remedied issue, with a refund or even an exchange, would have kept me as a customer and given them respect and my loyalty for making an exception to the unique situation or even just honoring their receipt verbiage, which stated exchanges were permitted with receipt. All the retailer had to do was send that one back to Chums on their business end. Now, I will have to contact our credit card company and file a grievance with Shades of Crested Butte, which they may or may not support, and if they don't, I'll need to contact Chums and go through their warranty department. Ultimately I am disappointed that Shades of Crested Butte would not stand by the products that they sell, that common sense and a tendency towards customer service had no play here, and all of this nonsense over a $13 purchase. I am not going to suggest that you don't shop here; I am merely retelling our experience and state that I will take my business elsewhere and support the other fine, locally owned and operated shops in Crested Butte.

I stopped in Shades of CB on December 24, 2018, for a repair of my sunglasses. I lost a hinge…read morescrew. They cheerfully repaired the glasses on the spot though I had not purchased the glasses there. They also adjusted the frame without me asking so I was good to hit the slopes the next day. While waiting I noticed the wide variety of sunglasses they have available and was, quite frankly, amazed at the wide variety of frames, both old standards and a few brands I had never heard of: Oakley, Smith, Maui Jim, Ray Ban, Spy, Native and several others which looked very interesting but which I did not recognize. I understand they also offer prescription eyewear upon request. I will need to replace my existing RayBan Clubmasters in another year or so. I probably will try and contact this shop because of the wide variety of models and manufacturers. Very cute shop as well right on the Main Street there in CB. Very cute 3rd wave coffee just around the corner at Camp 4 Coffee so you caffeinate if you need to wait.

Fantastic in every regard. Friendly, courteous and efficient staff. Dr Buchanan is thoughtful,…read moreintentional and very thorough.

I was very excited about gettting my first pair of eyeglasses. I'm almost 60. Overall a poor…read moreexperience. I was a slam dunk customer but you failed. For instance on my second visit I asked the tech if my glasses could be adjusted so the would not fall off my nose I was basically told she was busy. So when they fell off today I write this review. Attention to how customers are treated is something that is expressed from top down. Doctor. I only list one of my negative experiences with your outfit. Less than a star guys. Eric van Nooten. 25 year Montrose resident.

I visited San June Eve Clinic in Delta in December of 25 for a yearly checkup and to purchase new…read moreglasses. It did not go well. I ordered new prescription lenses in my frames and new readers as well. I had multiple problems and issues. Let's just say I won't be using them again.

Over the last 3 years I have been a patient in the Delta location. I have spent more than fair…read moreshare on glasses, sunglasses and computer glasses. I recently purchased a new pair of computer glasses ($550.00). I had my wife pick them up for me. While she was there she asked if they would please adjust her sunglasses. She was told no, because she wasn't a ustomer and didn't buy them here. Well, she didn't buy them from San Juan Eye Center in Delta and I won't ever darken their door again! Hoping the owner reads this and discovers the terrible Customer service offered in the Delta office. Really like Dr. Condon but I won't be back!

Very nice store. Sales person very nice. I needed my glasses tightened (I didn't buy them here) and…read moreshe tightened no charge. Very nice selection of sunglasses too.

From the owner: Put the color in Colorado during your visit to Snowmass Village this winter! Whether with lenses…read moreor frames, it may be time to leave black and grey behind and put some color on your noggin. Come in and see what we have in store for you. And we mean--literally--in store. Our door is open daily at 9:00 a.m. during ski season. See you soon!

My glasses broke while traveling so we called Alpine optical in Montrose, CO. The staff was…read moreextremely kind and fixed my issue in 15 minutes with a "spare part" with no charge to fix them. Super thankful!!

I broke my glasses the hinge piece and came into this place to get them fixed…read more Terry was very nice but told me he could not order the hinge piece for my glasses that only thing I could do was get new temples or wait till I got home in three weeks. I was full of fear because I needed to see and I was on vacation and not able to get to the place where I had bought them. He did say they were probably under warranty and gave me a temporary temple. Only problem was that I was out $168. for new different temples and when I got home my glasses place ordered the hinge and it came within 4 days at a cost of $45 which I wasn't charge because of the warranty. Very strange

Best place for sunglasses in Aspen. Incredibly nice owner who actually helps find the right pair…read morefor you.

Tim is amazing and his products are excellent. My husband has been buying prescription goggles from…read moreTim for 10 years and has been very happy with the fit and all-condition visibility. He also has a great selection of eyewear we really like!

Tommy is awesome! Great guy and extremely knowledgeable! Very personal and professional…read more Karen

I had such a great buying experience. Great selection, and fair prices as well. The Gentlemen who…read morehelped me pick out my glasses was wonderful. I think his name is Pete?? I'm terrible with names but he was great. Tommy, the owner and his wife, were awesome as well. Highly recommend.

Easy to see why I hardly ever see anyone in here. Came in his to look. When I asked if they…read moreaccepted my insurance they said no. I indicated I would just look around. The salesperson? asked if we wanted help, we said no, then they proceeded to not leave us alone and in a overly aggressive way told us a bunch of information that we didn't want to know. She may have thought she was being helpful but she couldn't read the room and was pushy and stood too close. If we had found some frames we really really liked we might have paid out of pocket for glasses there, but we won't be back.

I was on a fishing trip and my son happened to loose his contact, so we found this place and gave…read morethem his prescription. Within 15 minutes they had a replacement, and even gave it to us free of charge. Excellent service, would highly recommend.