Our heating/cooling unit started getting frost all over the outside of it where all the vents are…read more I had a guy at church tell us that he thought we were low on the chemical freon and that's why the unit wasn't defrosting properly. My wife and I had also come up with the same conclusion, so we started calling around to see if we could get the unit serviced. We called several companies and they all tried to gouge us. One company came out and gave us the usual B.S. about all the electronic circuits that need to be replaced to the tune of almost $800+. We called Allen's Kentucky Mechanical out and their representative, Nick, ran his diagnostic on it. Yep, it was 4 pounds light on freon. The price was about $350 because freon and the licenses to haul it around aren't cheap. Not only that, but the expertise in labor and testing was included. So, it was a good price for excellent service and repair. Nick was super professional and courteous and blew my wife and I away with his professionalism. Total pro! We sure do appreciate Allen's Kentucky Mechanical and the staff there. They called right back, arrived on time, and got the job done right. A+ on all levels. Unit runs great and not a lick of frost on it. Thank you Allen's Kentucky Mechanical! You're the best!!!!

My wife and I are purchasing a home in Winchester, KY and I contacted Allen's Kentucky Mechanical…read more The webpage indicates military retirement discounts are offered. I served thirty (30) years and retired as a CW4. When asked about this discount, I was told the owner doesn't provide military discounts all the time. I told Jake that it's a good thing the United States Armed Forces didn't defend the rights, constitution, or our majestic US Flag a couple of days out of a year.

Quick response and very professional. Would definitely use them again for any electrical issues.read more

Giving them 2 stars because we agreed on a time for them to come out and then I checked in with…read morehim. An hour later he told me that he wasn't gonna make it out today and asked if we could move the appointment. This is like the 5th electrical contracting company that I've had problems with or been stood up by. What is the deal???

Had the good fortune of meeting Jamie at Outback one evening and kept his information…read more We suspected a drip behind our shower and had a slow bathroom sink drain. Jamie quickly determined that we had no leak and took him 2 minutes to clear the drain. I will definitely be sharing his information with the community in which I live.

Horrible experience with this company. The previous owners of our house hired them to work on the…read moresewage line in the front of our home. After having issues with our grass, we did some digging and found a 20 ft tarp had been left under the work they had done. I called to see if someone could come take a look and was immediately met with hostility saying "they don't use tarps" and it was not their problem, when there was clearly a tarp left directly under their work, and they already finished the job they were contracted for and weren't coming to help us. I was called a liar and told they weren't going to do anything with our landscaping (even though I was not asking them to do landscape work). Jamie was yelling, saying "they didn't leave a tarp" when I was standing there, staring at a 20 ft tarp directly under their work. I am not sure if it is because I am female and they spoke with me instead of my husband but I was very taken aback with the manner in which I was spoken to and that they wouldn't even attempt to solve the problem they left. Very sad when a company has no pride in their work or relationships with customers. Will NEVER use this company and will be telling everyone to stay far away because once they "complete their contract" and they receive payment, they're out and not going to assist with anything that comes from the job they did.

My hot water heater stopped heating water. Kevin came and looked at it and it turned out that…read moresomehow the thermostat had gotten turned way low, just enough to keep the pilot on. He could have told me anything was wrong and charged a bundle but was honest. I was only charged minimal amount for a service call.

The team provided quality work on a half-bath remodel. While the pricing was somewhat on the higher…read moreside, it was generally consistent with local market rates. There was an issue with the sink and vanity installation, but to their credit, they made multiple return visits and ensured the problem was resolved to my satisfaction. Their staff was consistently friendly, professional, and thorough--clearly explaining the work and providing a detailed, itemized quote. I would consider using their services again.

I had them out Thursday, April 2 to do some outlet and dimmer repair and replacements. They…read morearrived on-time and were very professional and friendly. They took stock of what I needed and quoted me an inclusive price to do everything before they started work. Everything was completed cleanly and thoroughly and they showed me that everything was working as it should. Price seemed fair. I would definitely use them again.

I wish everybody tried as hard to help. Did a good job and went out of their way to solve my…read moreproblem. Honest, courteous, and quick. Very fair price.

Charged us over $700 today to change out a defective hot water heater that THEY sold us 4 years ago…read morethat was still under warranty. Grossly overcharge for everything and pad the time they take to do the job. Charged us for time while they were at lunch. Charged us to tell us the hot water heater is leaking, when there is obvious water on the floor. Do yourself a favor and do not use them, as there are many other plumbers that will do a much better job and will charge fairly for labor. This company is NOT one of those.

excellent customer service. same day service . reasonable price . actually has a person to answer…read morethe phones . highly recommend

Stewart has been great to work with - from scheduling to the actual work, we've been very pleased…read more They came in and fixed a new system that the previous company couldn't make work properly. After their visit, for the first time in 3 summers, we were able to cool all the rooms in the house properly. We look forward to working with them to maintain the system going forward!

This company is absolutely the best! Extremely reliable and professional. Every single time I…read morehave needed them, they respond quickly and the problem is solved. Period, no call backs, no misgivings. Jason is always ready to explain and answer any question that you may have so that you are confident in knowing they did it right.

I'd give them more stars if possible. The service was excellent and they were able to respond…read morequickly. They were here actually repairing work done by another plumbing company. Jason also took extra time with me explaining at lot about my plumbing in my house. Its so nice to know in todays world there are still good contractors that you can call with confidence to get the job done and done correctly. Thank you Jason!!!!!!