After searching around for local interior detailing for my suv, and having difficulty due to COVID in finding people willing to do so, I landed on Scott through Hudson Car Wash. It is still confusing to me, but the receipt he gave says "Racicot Detailing" so it seems like he could be an independent contractor providing this service at the actual Hudson car wash site.
Many red flags from the start. I wasn't told that he was unable to remove my daughter's car set in order to clean the seat properly, otherwise we would've removed it (high area of needing to be cleaned!) Secondly, I returned to pick it up the 1st time to find multiple areas of damage that were not there in the first place. The console was all discolored and looked awful, as if acid or something reacted and clearly stained it. The first effort, Scott did try to purchase a new console cover to replace it but when bringing it back to do so, it reportedly broke on him as he tried to install it. He instead put back the old damaged console and spray painted it with new paint. Overall it didn't look bad except that it caused MORE damage yet again that was not there in the first place. The console and parts around it were scratched up, gauged and damaged significantly. It also wasn't screwed in properly. While he told me that it was missing screws, I found those screws underneath the seats later on.
The glove compartment was also off and I needed an auto body to fix it. In addition, the gear shift was put on backwards? I asked if he could fix it and he told me that someone could just turn it around easily. Furthermore, the passenger side vent was displaced, pushed in far which he argued that it was like that before.... but it most definitely was not. I did end up having someone fix all of these issues as he was unwilling to do so. The principle here overall, is that I brought my car in for a service which resulted in multiple areas of damage that were not there before. I'm a pretty polite, understanding person and have decided not to file with small claims court but the thought did cross my mind. I did inform Scott that I got an estimate for the repair of the console; he was not willing to reimburse for this.
I will also say that for the cost, the quality of the interior work was fair at best. I should preface by saying that my car really wasn't very dirty or in bad shape; just wanted a good clean. I ended up having to clean some of the vents and clean it overall myself. I am very disappointed and told him so. There are definitely many other auto detailing businesses out there that I will certainly try in the future. I would be cautious about going here! Going in for a service and coming out with significant other issues that were not repaired correctly was just not acceptable. read more