I purchased a vehicle at Kia of Lexington and worked with Wesley. Such a smooth process and very…read morefriendly. Highly recommend!

I am giving 6 STARS to cartown Kia of Nicholasville again. My advisor Alisha Adair took very good…read morecare of me. My 2024 Kia barely 20,000 mile on it. The instrument pane went Black. She got me in and done. It needs a hard something another Lololol. Out within couple hours. Thank you cartown Kia

I paid cash for an SUV with only 90,000 miles on it. The engine blew up after 90 days. and now no…read moreone is available to take my calls. Watch your step. And that's only the latest chapter in the fiasco in the catastrophe that was doing business with this lot: - They were supposed to do some minor cosmetic repairs as a condition of the sale. It took almost two weeks to get it done. And when they finally did it, it still looked like crap. Despite Tim Neese (the owner) acknowledging that the work was shoddy and that "his people must've sent it to someone besides his regular guy", he did nothing to make it right... and quit returning my phone calls. - I paid cash, but their accountant Murad still tried to force me into signing a document that allowed them to run my credit. When asked why, he said "I do the paperwork, this is what you do. Please sign." Despite my refusal to sign this "necessary" document, Murad was still able to complete the transaction. Those are a couple examples of my experience with this dealership. I'd say save the headache and buy your vehicle somewhere else. But be careful, this guy runs multiple lots in the area.

Everyone was very nice and helpful. Worked with me and went the extra mile to get me exactly what I…read morewanted. After being turned down by 3 other dealers I am very pleased to have stopped here. Thank you 12k and Under, I love my car!

There is a guy here known as "a guy wearing a hat" and he has such a good personality as a…read moresalesman. Backstory: I am looking for a new car after like 16 years, a Hyundai Sonata. Not that I am rushed to buy anything yet; however, I have to state that he was very knowledgeable. The only reason for the three stars is because of an incomplete visit. I did not actually buy anything from this location. The price they offered seemed a bit pricey.

My wife purchased a New 2022 Hyundai Sonata from these guys. It had 4k miles on it. Now - 4 years…read morelater the wiring harness has melted and because even though when I bought it - it was sold new - they won't honor their new warranty. This vehicle is the worst purchase of our lives. She still owes around 17k for it. Repairs are upwards of 6k. I've already had 4k worth of repairs done. When she sold her old vehicle to them they promised her a payment for her insurance as an incentive for buying from them - but they never sent it until 2 months later. Then they didn't even pay off the car I sold them and it hit my credit. Which they refused to fix.

I was looking for a used Subaru . While talking to Jared my salesperson, another sales guy…read moreoverheard our conversation and suggest a Mazda CX5 they had on the lot. I go this morning to pick up the Mazda all newly detailed a full tank of gas. I'm 77 yrs old and have bought and traded cars a few times in my lifetime. I had the Absolute best experience of buying an auto I have ever had. I signed a few pieces of paper and , wrote a check , and out the door. Did not feel any pressure at all . No pressure to buy extended warranty ( like another dealership in town) absolutely seamless purchase experience. Fast, easy and out the door. Guwina M.

I called from out of town to get information on a vehicle. Talked with Matt Moore. We immediately…read morehad a professional and candid conversation without any sales pitch or pressure. We went back and forth regarding the purchase and I finally got the vehicle that I inquired about. Matt was great to work with and treated me with respect and never fell into the consummate salesman role! I purchased the vehicle because of him and feel that he could be a friend , and I will certainly work with him on any future purchases. Throughout the process I also worked with Alex Martinez who was just as professional and worked with me on the day I picked up the vehicle to make sure that it went smoothly and efficiently. He was an asset and added to the overall buying experience.

Let me start this out by saying I love the idea of a car dealership. There is something about…read morefeeling a bit of control with the buying power that I truly enjoy. I hate the likes of CarMax that don't allow you to "flex your muscle" and make a stand for what you want. That being said, Glenn Ford has found a way to bridge the gap from high-pressure lot vultures to easy-going salesfriends. I purchased a used, 2012 Ford Edge Limited from Glenn back in November. This was after a trade-in of my fun car, but the wife wanted something safe and good for the 3 days of bad weather we have here in Kentucky. I worked with DJ over several weeks, going back and forth between new and used. New just wasn't in the cards for us at the time because of the payment, but I wanted a new Edge so bad. Throughout the literal weeks of looks and talking with DJ, I never once felt like I was wasting his time or being pressured into something I didn't want to do. We found the used Edge online one day, went in, drove it, and were out the door an hour or so later after doing paperwork. I got a fair value for my car, and Glenn did what they could on the Edge. That is the bridge they have created. They do not price their vehicles thousands above others so they can say they are saving you more than anyone, and they do not give you a weak trade value. Their cars are listed to sell at a very competitive price, and they will offer you fair market value for your trade. I went back a few weeks ago because I felt the old Altima I was now driving was someone sucking some life force from me. DJ is transitioning to financing, so we started to work with Branden. Again, no pressure at all, very fair value on the trade, great price on the used car. Yet again, we went back and forth between new and used, and though new is feasible, I hate the idea of losing that depreciation so early on. These guys are so great and care so much about you getting the right vehicle, that when I considered going to Columbus to look at a used Fusion, it was Branden who took the initiative to look up the CarFax and let me in on the fact that the car had been wrecked, relocated several times, and had several owners. Once I was off his lot he could have left me to figure it out on my own, but they do truly care. I am a customer for life when it comes to buying a vehicle, and even if they don't have the vehicle I want, I will give them ample time to find it. These guys are fantastic.

They advertise that they can do home test drives so I scheduled one for the next day. I recieved a…read moreconfirmation text the next day which I replied to. Stayed at home expecting the car which never came so I texted if I should continue to expect anyone. I got a reply stating their inability to find someone for the day and if I could reschedule. I was looking forward to buying the car soon so I asked if the next day was available. After some time I got a reply that they cannot really come at all and suggested using an 'Uber or Lyft' to get there! I was turned off right away, especially the inability to keep their word or the courtesy to let me know that they are canceling my test drive appointment.

This is my 8th leased vehicle, so I've had my fair share of dealership experiences. Normally, the…read moreprocess is exhausting and takes the better part of an entire day. This experience couldn't have been more different. I reached out about a Jeep I was interested in, and within a short time we had worked through all the numbers over text and agreed on a deal before I even stepped into the dealership. The next day, I arrived, traded in my current Jeep, signed the paperwork, and was driving away in less than 30 minutes. I was honestly blown away by how smooth, efficient, and stress-free the entire process was. A huge thank you to Travis for making everything so easy. He was professional, responsive, transparent, and truly respected my time. There was no pressure, no back-and-forth games--just outstanding customer service from start to finish. Without a doubt, this was the best dealership experience I've ever had. If you're looking for a hassle-free car buying or leasing experience, I can't recommend Travis and this dealership enough!

Horrible Had my…read morewife's car towed there for 3 days with no communication on diagnosis. Go anywhere but here.

Buying a car can be a stressful decision, and most people do not enjoy the prospects of working…read morewith a salesperson. However, our experience with Ian Miller at Nicholasville was anything but stressful. I connected with Ian via email after asking about a car I saw online. He responded quickly, professionally, and even let me know that they had the color we wanted. He did not push us to come see the vehicle, which actually led us to wanting to work with him. We ended up buying the car, and Ian got us a fantastic price. Throughout our conversation, he was extremely efficient with our time (seeing the car and driving off with it probably took less than an hour), thorough and patient in his responses (I had a lot of questions!), and honest in his business with us - there were no sneaky fees or additional costs once we bought the vehicle. Unlike in other experiences at other dealers, Ian did not try to sell us other things or get us into a more expensive model - he really just helped us get exactly what we wanted. I can't say enough good things about Ian, and I would recommend him to family and friends. If we buy another car, we would choose him again. So, if you are working with a salesperson who is anything but kind, patient, efficient, honest, and thorough, do yourself a favor and head over to Nicholasville and ask for Ian Miller. He will make buying a car less stressful and perhaps even enjoyable! Thanks, Ian!

Waste of time. twice driving an hour and a half to see a car. First time they couldn't find it…read more Next time, made appointment, sales guy called to confirm which car I wanted to see. Showed up and the car was nowhere to be found again. Tried to get me to look at another car. If I made an appointment to see a specific car, which was confirmed as being there, why you going to bait a switch? Very frustrating and unprofessional.

I just purchased my new RED all Electric MACH-E at Pinnacle…read moreFord.. best car buying experience ever. No pressure sales team. Listened to my needs and wants and set me up with this brand new car. They explained everything to me on the car.The return on my trade in was more than I expected and the finance team is patient and knowledgeable and went over everything slowly so I could understand. They offered me the Pinnacle Ford Lufetime warranty which came with my new car and any extended warranty that I might need. BEST CAR BUYING EXPERIENCE IN MY 49 years of driving.

Our salesman at Dan Cummins Ford was excellent and could not have been better (5 stars), but their…read moreFinance Department (1 star) will cheat you. We have an excellent credit score and instead of offering us an excellent credit score rate of 4.99% from Ford Credit we were given a rate from Fifth Third Bank of 7.34%!! If you purchase a car from this dealership absolutely DO NOT finance it there! He also tried to overcharge us when he offered the oil change service and then said "oh sorry, it's actually $250 less, my mistake". Do not deal with their finance department unless you want to be overcharged!