Will ABSOLUTELY return to this establishment!!! I've gone to other part places but I was shocked…read moreupon walking in and how much better Pull & pay is! I was greeted immediately, everything was so organized, it was clean, I was treated like family despite this being my first time. I have already recommended multiple friends. I will no longer go anywhere else. Speaking with the staff, they were insanely knowledgeable and I couldn't believe the service. They might as well have gift wrapped my auto parts... Because it was like Christmas! Very affordable and was even assisted loading my vehicle!!! Even the manager made sure i had everythign I needed. Now that's customer service!!

Good - in the past pricing has been fair. Selection of used vehicle has been good. Amenities such…read moreas wheel barrels and tow wagons good. Bad - hours marginal, don't get locked in. Pricing lately unfair. Extracted a Cruze turbo. Brutal! Waste gate seat cracked, cat converter flange connector nicked, no actuator on assembly. I offered 50 he wanted 80. I walked after doing all the work. They want an extended warranty for returns. Dishonest! I give them 2.5 out of 5

Great customer service. Organized store. Easy to find what I need. One particular employee named…read moreNate went out to check on me as I struggled with refilling my AC. Went out of his way to help me. Problem was resolved. I think he was on his lunch break and just happened to see me struggling.

My headlight had burned out weeks ago and I finally made it to the store for a replacement. I tried…read moretaking the old one out in the parking lot without any luck. Inside the man at the counter, Frank, offered his assistance almost right away. He helped me look up the correct type of bulb based on my VIN. Then he took me to the correct aisle and even searched for it himself. There were a lot of bulbs lying on the floor and a box of still packed ones on a cart he looked through. We were able to find the correct one and he got me checked out quickly. The manager asked me what kind of car I'd be putting it in. After I told him and said I had trouble removing it, he came out to the parking lot and helped me switch out the old one at NO CHARGE. He was extremely friendly and super helpful. The staff is wonderful all around there. The only reason I mark them down at all was the messiness of the store and the super dirty floor. Otherwise it was a great experience and I felt my needs were taken care of.

They can get your parts when no one else has them . component and experienced and friendly.read more

This auto parts store knows service so well it comes naturally. I was acknowledged immediately…read moreafter I entered the store, and the friendly store owner listened attentively to my needs and was genuinely pleased to meet them. My car manual didn't list the part number of the dome light I needed (and neither did that big reference manual that car parts places use), so I was pleasantly surprised he trusted me to let me borrow his screwdriver and take it to my car to bring in the light. When I brought it in, he found a light that worked perfectly. I look forward to coming here again. Also, the store employee was friendly when the owner was in the back getting the parts I needed. He seemed happy to work there. It was such a positive difference! I sometimes get ignored in the big auto parts stores, and the people seem like they are there just to get a paycheck. This was a nice change! This shop prides itself in selling quality parts that last, not just a cheap part that will sell like some chain automotive stores do. Their prices were reasonable, and I was surprised that the cost for the parts I purchased seemed less than the price I saw online at a chain store. Also accepts credit cards.

Today was my fist time stopping at this store i needed a couple switches and a few other little…read morethings the staff was vary helpful especially Shawna For sending me a copy of my receipt When there computers wouldn't print it out and being a small business owner this is vary important To have . Thanks Shawna you are awesome

I was in need of a new rear wiper blade and this was the nearest store of any kind that I could…read morevisit. I walked in with a general idea of the size I needed, but decided to double check with the book that is available for customers. I should of went with what I had thought in the first place, because the book was wrong. More on that in a few. I purchased the blade and went outside to install it. Good thing I did this before I left the lot because it really wasn't the right one. So I repackaged the blade and went back inside. I dealt with a different employee this time and she informed me that I should have asked at the desk before selecting my blade. That would be fine and dandy to have known, but why have those booklets if they aren't correct? After the employee retrieved the right blade you would have thought I was trying to pull a scam on them. I mean you saw me just purchase this, go out in front of your store, attempt to install it and come back in to exchange it for the right one. What could I have done in between any of those actions to suggest I was duping you? Anyway, after I got the right blade, I had no trouble installing this one and was on my way.

Is there such a thing as being overly helpful? If so the employees at this place bordered on it…read morefor sure. I walked in with two things on my mind that I needed and walked to the area where they were and before I could even pull up my list on my phone the guy shouted from the counter if I needed any assistance finding what I need. I didn't argue, I took the help and then moved onto the next thing I needed to get. As I was grabbing what I needed, item in hand, another shout from behind the counter asking if I needed help. Sorry buddy, I beat your machine this time. Checkout was easy as the shouter took care of me there, it was fast and I was on my way.

Bait and Switch at Advance Auto Parts…read more Their web site claims free install of batteries. Their counter workers claim free install of batteries. Their general manager refuses to install the battery I purchased! So I am stuck with a battery and I don't have the equipment to install it! I had three separate conversations with people at Advance on the purchase and install of a battery for my Jaguar - but when I showed up and bought the battery, they refused to install it. I have been buying car parts from Advance Auto Parts for years. I specifically like buying batteries there because the cost is reasonable, and they INSTALL THE BATTERY FOR FREE. On modern vehicles the install is not trivial. You need a jump battery to maintain power to the car's electrical system or risk having to reset all of the critical computer codes that run the vehicle. I don't have a jump battery so I have relied on Advanced to take care of this on my fleet of 8 vehicles. So be careful - the web site and counter people say FREE INSTAL, but it IS NOT TRUE!

This has been my recent go to garage for upgrades to my Subie. So far I've had my performance…read morebrakes installed, NGK spark plug tune-up and my first synthetic oil change with a K&N filter today! I like that they will install customer parts. Most corporate type places won't do that for various reasons. This is a family owned business for many years. Ed jr has always been cool and offers advice for recommended upgrades as well as good advice for my upgrade ideas. Staff are friendly and mechanics are knowledgeable. Never feel ripped off for service and always satisfied, so they get 5 stars from me. I would definitely recommend their services to anyone!

Been going there off / on for 10 years....Man, there's actually an honest mechanic around !!, I…read morethought they all left the planet, haha Mr. Rochez senior: Class act, always willing to talk to ya, let you know whats going on, how much, time parts etc. I always bring my parts, cause my nephews are in the auto business, he doesn't mind at all. His son: great guy, great mechanic. Honest, always willing to say hi, talk to you about your car etc.

Stay away from this business. They do not stand by their work. I had a wheel refinished by them and…read morethe paint started to flake off in chunks after two weeks. They said the repair was "a long time ago" and would not stand by their work, which they charged about $250. It was also a weird experience as they wanted my ss# and wanted to photo copy my driver's license even though I paid by credit card, which they charged a fee for, as well.

Had a severely bent rim. New rims for my car would have been way too much for me to afford. I heard…read moreabout this place from pep boys. I called and they were able to get me an appointment for the next day! I got all 4 rims on my 2013 Mercedes for under $700! They repaired all 4 rims and painted them a nice black semi gloss. The staff were very nice and the finished product is amazing! I highly recommend this place and we will be back to have my husband's done soon!,