Today was my fist time stopping at this store i needed a couple switches and a few other little things the staff was vary helpful especially Shawna For sending me a copy of my receipt When there computers wouldn't print it out and being a small business owner this is vary important To have . Thanks Shawna you are awesome read more

I was in need of a new rear wiper blade and this was the nearest store of any kind that I could visit. I walked in with a general idea of the size I needed, but decided to double check with the book that is available for customers. I should of went with what I had thought in the first place, because the book was wrong. More on that in a few. I purchased the blade and went outside to install it. Good thing I did this before I left the lot because it really wasn't the right one. So I repackaged the blade and went back inside. I dealt with a different employee this time and she informed me that I should have asked at the desk before selecting my blade. That would be fine and dandy to have known, but why have those booklets if they aren't correct? After the employee retrieved the right blade you would have thought I was trying to pull a scam on them. I mean you saw me just purchase this, go out in front of your store, attempt to install it and come back in to exchange it for the right one. What could I have done in between any of those actions to suggest I was duping you? Anyway, after I got the right blade, I had no trouble installing this one and was on my way. read more

I'm giving 4 stars to Anthony and my friend from HS There must have been a miscommunication with the part that I needed so I brought it back and got the right part that I needed but the manager Jonathan was super rude, I was making a joke about him and his co worker being brothers and he straight ignored me and he just had a really nasty attitude and for me to say that MOST people wouldn't like him as well. Just had to come on here to say that but thank you to Anthony and my friend from Hugh School they were amazing!!! If I had only met the manager Jonathan I would give 1 star period! I do not like him!! read more

Great staff...always helpful and they take good care to make sure you are getting the right item you need.

I just left here and had a great experience. I was panicking because my brake light was out and based on other reviews, a lot of stores charge a ton of unnecessary money to change it. Before purchasing my bulbs the employee came out to the car, checked to make sure they would be able to change it, and once they confirmed that they could, he installed it free of charge after I paid for the bulbs. He even said if I kept my receipt and the extra bulb I got that they would change the other one if it ever went out for free. Super helpful!!!!!!!!! read more

The staff is very knowledgeable and willing to help you find things. They also will help you install things such as windshield wipers.

I would not recommend any one shopping at AutoZone Store located in Forest Hills Plaza. I bought in the store tool for removing oil filter and it was by some reason useless. After I removed oil filter by my own tools because I have no use for the tool I got at AutoZone Store with a receipt for it I tried to return it and get my money back. It was around 7:30 pm I told I like to return the tool. But a salesperson who was helping me said me - No. We don't accept returns on tools. It is our policy. I was surprised to hear that. I was asking what policy are you talking about? Where is written about the policy you were mention? On the receipt? Or where? The salesperson became angry and told me all people return tools after tools were used! And we do not accept any used tools back! I said him - No. The tool I got from your store was not used, because it was useless at all. That's why I don't need it and like to return it back. The salesperson refused to accept return despite none policy regarding return was written in the receipt or anywhere in the store. Once again he told it is our store policy! I told him - Than you have policy which violates the Consumer Affairs Law. You cannot just like that violate trading policies and rules regarding your transactions with your clients. You may have store policies which not comply with the Law but the store policies are not higher than the Law is. I tried to explain him about the Consumer Law but it was no help because the salesperson could not follow the info about it. I asked his name and his title because was not clear who is the salesperson. He told his name is ROB and he is a manager of the store. I told if this item would not be accepted back it would be my complaint about this situation at Consumer Affairs Bureau. ROB told me he don't care because he thinks that I am an idiot. I told him this is not nice what's going on here. And I can call 911 because this is outrageous and unacceptable what is going on in the store. ROB said he do not care. But over the phone he called to the owner of the store and over the phone was advised to accept my return as a courtesy.. ROB said the return would be only accepted as a courtesy and only once.. I said but if I buy any other tools from you it would be again not legal refuse to accept return! There is no need to talk about courtesy.. ROB was not happy accepting return and he told me - You never come here again! I was asking what? what just did you say? Never come to this store again? Is it completely not normal! Instead of apology for all rude and senseless attitude you continue bulling me? Do you understand what are you doing? But it was really waste of time and no help by the store manager ROB with all his bad customer service skills and his knowledge.. Here is what happened in the AutoZone Store located at Forest Hills Plaza. Would advice people - PLEASE BE ADVISED ABOUT VIOLATIONS OF YOUR RIGHTS WHICH MAY HAPPENED BY AUTOZONE STORE STAFF MEMBERS. P.S. the receipt from the store is attached to my review (located in photos of my review at google.com) - as could be seen at receipt the matter was worth $19.99 plus tax.. )) seriously! And yes, I am not shopping at that AUTOZONE Store after this idiotic store policy situation. I hope people can learn from this review and can protect self if such violations happened in that store again. read more

This is my go to auto place when I'm traveling it's always nice to see there sign if you have a car problem. If you buy the bulbs or windshield wipers there they will change them for you. Also if you have a check engine light on they will diagnose it for free. Plus they also sell about everything you need for your car at reasonable prices. read more

I dropped by this AutoZone today in search of some windshield wiper fluid. With the never-ending winter this year, my car has already gone through several large jugs. I walked around aimlessly for a few minutes. A sales associate spotted my confusion and quickly pointed me in the right direction. read more