Im in the car business and used this parts store for years , I have 5 cars right now and went to advanced for all my auto part needs. My most recent experience I brought my Mercedes in for check in Engine light, My problem was misdiagnosed, The part that was recommended was a couple hundred dollars.
When I went to my mechanic he can diagnose that for something different and much smaller and fixed the problem. So I took the parts back that I was sold that were brand new in the box with receipt And I was told that even though they misdiagnosed the issue that the part was mine and I could not return it I still have the receipt and the $359.50 in parts I purchased for no reason (brand new never taken out of the box), I called regional managers filed complaints with them nobody's ever so much as cared to even do a follow up call, so the couple thousand dollars a year I spent on auto parts a year ,Will no longer go to the cheapest most generic parts in town I'm gonna start taking my money to businesses with better practices, and better customer service, I am not mad at the employee that misdiagnosed my car I'm not up the corporation the way they handled my complaint .. after a few months of arguing I still have $359.50 in parts that are absolutely useless to me !!! Thanks advanced auto parts !! read more