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    10 years ago

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    New Image Technical Center

    New Image Technical Center

    (11 reviews)

    The worst experience I've ever had at a beauty school…read more I had a full highlight (2-color) appointment scheduled from 11:00 AM to 1:30 PM, but I didn't leave until after 4:00 PM--and they still didn't finish the service properly. What followed was a series of issues that clearly reflect poor management, lack of student support, and an overall disappointing experience that I wouldn't wish on anyone. First, they assigned a brand new student to my appointment--despite this being a complex color service--and offered little to no guidance throughout. There was no oversight, no mentoring, and no intervention until things were already going downhill. To make matters worse, the only "help" being offered was from what appeared to be the youngest member of the school's family, who looked to be about 18-20 years old. She didn't seem confident, wasn't grounded in training herself, and ignored my specific request for a two-tone highlight. Instead, she simply told the student to "just use bleach." By around 1:00 PM, an older instructor saw how behind my student was and verbally suggested another student help--but never followed through. Instead of giving any actual support, she disappeared into the back room, and no teamwork or leadership followed. Because of this lack of structure and support, it took until nearly closing time just to finish foiling my hair--no color, no toner, no wash, nothing had happened yet. At that point, they tried to tell the student to just "use purple shampoo" to fix the orange/yellow tones--which is just not how that works. When I pushed back, an older instructor reluctantly stepped in to assist with toner selection. But she clearly wanted to go home--it was already after hours--and the toner was left on for less than 5 minutes, doing virtually nothing. Once they dried part of my hair so I could see the results, it only got worse. I immediately noticed uneven, patchy color and a large orange-blonde blotch near the back of my head that they tried to brush over and conceal. It was clear at this point that the foil placement was off and the execution failed. Even after all this, the young family member/instructor couldn't offer any answers. She charged me more than the original quote, blamed it on the toner not being added in the ticket, and had no explanation about how they planned to fix the issue. I was rescheduled for two weekends later but received no clarity on what they'd do or whether I'd be charged again. To fix it, I had to go to Sally's and spend another $45 on toner, developer, and purple shampoo just to correct what I could on my own. What's even more disturbing is the culture I witnessed. That same younger instructor had her own clients that day and openly talked negatively about a previous client's hair in front of another one. Completely unprofessional. I've gone to 5-7 beauty schools over the years for color services and never experienced anything like this. I genuinely feel bad for students trying to get a quality education here. There's a complete lack of accountability, structure, or mentorship--and it clearly reflects in the results. I do not recommend this place--for services or education

    This family-owned business provided a very welcoming atmosphere! I graduated from the esthetics…read moreprogram about six months ago and have since become officially licensed. I had a great experience here, and I had the pleasure of meeting many outstanding people who have become a huge part of my life today.

    Hubbards ProAM - firearmtraining - Updated May 2026

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