We can't actually speak to The Grout Doctor/Matt's work, but would like to give him 5 stars for…read moreprofessionalism and honesty. We weren't sure how to maintain or possibly repair our travertine tile and grout in our house so we asked Matt for recommendations and an estimate. He came out, evaluated the tile, and was candid in revealing that much of the wear of our tile was typical, and that most interventions to maintain cosmetic appearance often yielded little appreciable result but came with high cost. Moreover, he mentioned that based on the type of grout we have, the best thing we can do is regular routine cleaning and he recommended a safe sealant that could be applied ourselves. We really appreciated his time and honesty!

This review is of The Grout Doctor with JJ Neitzel, 505-318-4572. Ever since we remodeled three…read moreyears ago and had new ceramic tile installed, we had not been happy with the grout color or the ability to keep it clean. Seeing a print ad, we called The Grout Doctor. JJ was prompt in his reply and on-time for the appointment to see our problem and give an estimate. We found him to be thorough and knowledgeable. His estimate was based on square footage and was reasonable. We agreed on a date for the work to be done, less than a week out. JJ himself arrived on-time and was the one-man crew. His work was labor intensive, on the floor on hands and knees. He cleaned and stripped the tile floors, re-colored the grout and sealed it all in one day. This guy is a hard worker! Our floors are finally the way we want them. In addition, JJ was very respectful of our home, and when he left there was absolutely no additional clean up to be done. JJ knows his stuff, does a good job, works hard and is a very pleasant and personable young man.

Joe is great! He knows his business, gives an honest assessment of what is needed, and does…read moreexemplary work. I truly believe he is very best!

Joe was friendly, helpful, and diligent. He worked with me to match color for grout repairs, and…read morere-sealing for two showers. The quote he provided me beforehand was accurate. He scheduled my small project in between several big jobs, which is always appreciated. Will definitely seek Joe's services again!

I have had my carpets cleaned many times by multiple companies here in town and I was blown away by…read morethe quality of work done by Carpet Masters. My carpets have never been cleaner! My call was answered right away and I was given a call letting me know when they would arrive on the day of the appointment. I would highly recommend this company!

Carlo followed up with less than 100% work by one of his workers, and upon delivery of our…read morecushions, steam cleaned them again using his van equipment. Reasonable price. Above and beyond the call of duty.

They ruined the fabric on my sectional couch in several places and the cushions are now…read morepuckered.Owner stopped by and made up excuses. Offered no remediation. He said he'd check with an expert. Never heard from him again.

I'm unhappy w/their customer service. I told the receptionist that I wanted carpet cleaning and…read morehad some cat spot issues. She indicated the pet treatment was $25/qt. When Zach came out, he used purple light and sniffed and said I didn't have issues. I even upgraded my service to the most expensive offer. After treatment was completed we smelled an area that there was an issue. I called back to have pet treatment, the guy (who was owner) never said there would be a fee to come back. That was a few days later. When Zach came back out, said it was $50 + $25/qt. I asked him, to no avail, if they waive the trip fee and he asked owner, the owner said no. I called after the service and all they could offer was a $25 credit for a future service because the "bank fees" were too high to run a credit. I will never use them again!

We had a small bath and laundry room that need old tile demo'd and new tile laid…read more Jorge and his son, Jorge were not only responsive, they were reasonably priced and did great work. I will definitely use them again and recommend this business to others.

From the owner: quality tile workread more

Grout cleaned in my Terrazzo tiled floors, in my kitchen, dining room and den…read more Yes, I would highly recommend this company.

We had to have are carpets cleaned and they were available to help us right away. There pricing was…read moregood compared to other and their schedule was open to get us in. The employee showed upon time and was very polite and was able to describe everything that would be done. The couches look great and the carpets look even better Thanks again.