Smokey Doke is a cute little shop at this tiny strip mall on Westheimer. It's between Banh Mi Bon…read moreand Pizza Hut, if you are a foodie. I was first attracted by "now open" sign from looking at the turning lane. I was gonna grab lunch. Ah, that's new. Let me check it out. Before I enter, I thought smoke shop was a dark and smelly place. Once I opened the door, my old imagery was all wiped out. Smokey Doke is modern and clean. Employee was really helpful and patient. I actually met the owner, Richie. He educated me the difference between CBD and Delta 8 aka THC. All these acronyms blew me off. These things are in the forms of gummy or tincture. Very easy to handle and consume. You know me, I'm adventurous. I tried both. And, yeah. Delta 8 is a little overwhelming for me. I need to be on vacation and out of touch first. (Means no Yelp or social media when I use it.) CBD or Hemp occupies only a small section of the store. They're building a cigar room at the adjacent corner. The rest of store is filled with smoke accessories and stuff I have not seen but known to other regular users. It's fantastic to learn this is not the only store in Houston. I'm so glad that we have a resource like this in my neighborhood.

I visited this store and was attended by Von whose customer service skills were excellent. A…read moretremendous asset to your business. Kudos

Check em out So many selections…read more Lighters are awesome Great value Awesome ppl Check it out Great savings !!!

Josh is awesome, he knew exactly what to suggest for me. I didn't want a high, but a relaxation and…read moresomething to deal with anxiety and be able to take during the day also and still complete my task.. my job can be stressful and I deal with social anxiety , but he knew just what to offer and it helped me out so much.. He was highly informative and I felt great about purchasing the product because I knew it was a trusted brand.. Thank you Josh for your help and your pure kindness

Let's start with American spirits (celedón/money green) are IMPOSSIBLE TO FIND! We stopped at 3…read moredifferent stores before stopping at tabacco express and BAMM we found the celedón pack we live about 30 min away but will definitely be making this our GO TO spot from now on. 10/10 recommend.. Also the owner is very kind

we have been going to Tobacco Express for over 15 years and they have the best service and get to…read moreknow their customers on a personal level thank you

These guys have the best selection with employees who know their stuff! I'm always greeted with a…read morefriendly staff always ready to assist. I drive all the way from the Willowbrook area, which is pretty darn far, because of their selection & customer service. If anyone is ever disappointed coming here then there's just something wrong with YOU...

Update: I got a chargeback to my credit card saying they provided "proof" that I received the…read morepackage, when in fact I didn't. I proceeded to call my credit card company and ask what proof they gave to which the reply was un-shockingly "nothing." There was no proof. So here I am almost 2 months later still going through this bs because why..... according to them a regular customer is supposed to know to email them with issues, even though you called them and talked to someone over the phone & they mentioned nothing about emailing! Who isn't taking responsibility now?

They made it right, it is great. Very nice store, very secret. Very nice shop lady. Nice book…read moreshelves.

Alarming Stocking Practices & Horrid Customer Service (Go Elsewhere) - TLDR: Owner admitted to…read morelying to me when I sought exchange/discount for old crusty gummies he apparently wanted to restock. Interaction recorded and verifiable. Will upload to Google review if Owner attempts to dispute. Owner admitted to lying during our short product exchange. I purchased blueberry gummies I'd bought here before but after driving 10 minutes home I saw they were not the same vibrant blue as last time but pale white & green with a chalky substance on them. I called the store repeatedly to discuss a refund/discount but the phone rang off the hook. I kept trying to reach them the entire time I drove back to the store. By the time I got back I was extremely upset and wanted an exchange and a discount of new gummies. Owner said it "wasn't his problem" phone didn't work. Owner also stated it was against franchise policy to give discounts of any kind. He then changed his tune, apparently just to dig at me, and said he "had to say something" because I "just came in wanting a discount". He stated he would only give it to me if I was 'nice'. When clarifying if he had lied to me he said "yeah basically" - which is when he realized I had started videoing our interaction. I asked why it was okay to refuse to discount me for being upset that I got gross gummies, couldn't reach him, and had to take an extra 20 minutes out of my day for this exchange. Owner finally stated he would give me 20% discount but "would never serve" me again. Which I profess to be fine with considering how horrible this experience was from start to finish. Then he repeatedly apologized and seemed like he wanted to backtrack. Give me a break. ALARMING - when I poured the old gummies out onto the counter to take a video of them he got upset and goes, "Why would you do that!?" stating he now has to throw them away. I reminded him I had already touched them and they were clearly old so he should throw them away no matter what. WHY WOULD HE RESTOCK THOSE!? Owner needs to leave the nice bespectacled guy at the counter, take a customer service course, and try not to bold faced lie in the future. I've spent hundreds of dollars here - now I'm going back to SMOKEY'S ON WESTHEIMER (they have a bigger store and parking lot). Such an absolutely upsetting experience from a health and humanity perspective.

Great service as soon as I walked in and the head clerk was super knowledgable. Ignore the bad…read moreratings, this is place is worthy of your business!

i bought some coils for my vape and they didn't fit so i wanted to trade them for another one and…read morethe guy said that they can't do that, i asked him to talk to a supervisor and he said that when he is on the store he own the store bad customer service Now i waste my money because he didn't wanna change it

Best Smoke shop in Texas, arguably in lower 48 states. They only inventory the highest quality…read moreglass and procure the majority of it directly from our glass artists and local studios. Support this homegrown Htown OG shop b/c you're also getting behind local artists - plus, the BC operates with integrity and they are all chill AF!

This is the best shop in Houston. The owner is kind and works with you. Good prices great…read morecustomer service. Chris the owner treats you more than a customer he treats you as a genuine friend. He looks for feedback of his merchandise. He uses feedback to change his menu. Great man 10/10

Best smoke shop in Katy texas! Friendly and super fun people ,they have everything!!! The prices…read morecouldn't be beat ! Daqyires too,WTH!!!! Go !