Went here to get optional coverage to accompany my basic ICBC car insurance. I was being helped by someone who was fairly new, she was having a little trouble but I found her friendly and had no problem with her taking a bit of extra time.
It was Leah, her supervisor/trainer who I found very rude and condescending! In order to be covered by a private company they require you to have your 10 years safe driving, I reached that last year (as it shows on my previous insurance papers) but Leah did not believe that I could have been driving for 10 years. I am a young looking 27 and don't mind being questioned about my age at the liquor store but I don't feel I should have to insist I'm not lying about age to obtain car insurance! It's pretty clear when both my license and insurance papers state my age and years driving experience.
After the age question was finally resolved Leah then moved onto my driving history, asking if I had been involved in any accidents. I answered truthfully saying I was involved in a minor fender bender about 5 years ago but it did not result in me going through ICBC and making a claim. She then told me I was ineligible because any accident results in a loss of ICBC discount and safe drivers rating. I said this could not be true because I reached maximum discount level last year and have never had an increase (other than standard rate increases across the board) because of a claim. At this point Leah walked away and I was left with the girl who was working with me in the first place. She told me not to worry and that she could see I qualified just by last years papers.
Leah came back a few moments later with more ammunition I didn't qualify because I had a driver with less than 10 years in my household (not a problem last year because he does not drive my vehicle ever!) me having to explain again... then she asked what I did for work, this resulted in her insisting I used my car for business and would have to insure for business use not just travel to and from. Again I had to explain myself. I do not get paid for travel time my shift starts when I arrive at a location and ends when I leave. Just like any other traditional job, I am not on the clock when using my car.
In the end the system was down and they were unable to provide insurance due to technical problems. I was happy to take my business elsewhere. I went to Johnson Meir autoplan the next day where they asked me the basic questions and treated me respectfully.
The frustration and rudeness I dealt with from Leah at hub international was not worth the $80 or so I would have saved on optional coverage for the year.
Again I want to stress my issue here was with Leah not the new employee in fact Leah could have learned something about customer service from the woman she was supposed to be helping. read more
