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3 years ago

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Square One Insurance Services

Square One Insurance Services

(105 reviews)

Downtown

So far my experience with them has been fantastic. I really enjoy the people as well. They…read morereacted so swiftly to my dilemma. While it is still in process, I want to give them a giant thumbs up. I feel so much better about this company than the former one we had.

Bad experience trying to assess if it's worth making a claim for my portion of our strata insurance…read moredeductible. Staff repeatedly provided incorrect information and failed to answer questions. I can't imagine what it would be like dealing with them if it was anything complicated. Agree with other 1 star reviewers -- they're nice when you're buying but not great on the other end. Wendy McCracken below says I have already spoken to other staff. Yes I have, but no-one answered these questions: 1. Why was I repeatedly asked to fill out a proof of loss form, then suddenly didn't have to? 2. I understand other factors go into premium changes. I asked to know how my premiums would be affected by one factor only -- me accepting the amount I'm entitled to for the insurance deductible. That amount is ALREADY SET and won't change when the claim is finalized. So why can't it be calculated before a claim is made? 3. Why did Rahat say the insulation we ADDED (via special levy) we was just "repairs"? If your staff can't correctly interpret basic documents, I'm not confident you could manage a more complicated claim. I'm happy to change my review if these items are addressed. Thanks!

Westland Insurance

Westland Insurance

(8 reviews)

I will never deal with them again. I requested a quote for rental insurance, it was too high, so I…read more did not authorize the purchase of this, nor did I sign any paperwork, yet they proceeded to put it through anyway. I actually had to cancel a policy I never approved, they said the agent was on medical leave and there weren't any notes about what happened. Poor business practices, poor communication. I am not impressed with this location.

When insuring my car few years ago at this location I mentioned perhaps pursuing a quote on…read morehousehold insurance sometime in the future. They proceeded to call us every 3 months for 2 years asking if they could quote for a $2 million home. At the time I didn't want to change company's. Then 6-weeks ago I decided to give them a shot. I had 2 separate meetings with Westland staff and supplied them with the detailed documentation they wanted with a date I'd need the quite by; a month away. As the date drew closer I had to call them 4 times over 3-weeks asking when the quote would be ready; 3 times leaving my number with a staff requesting a call back form the fellow I was working with. I received no call back from them after the first 3 to speak with the fellow who had my file. As the final date neared I called a 4th time and got through to my guy. He said he was still working on it and was aware of my dates, as we'd discussed. In the end the date passed without the promised quote or even a call from Westland - we've never had an insurance claim BTW - and we stayed with our original insurer who were very diligent. I might have expected a call or explanation why Westland were too busy to do a quote; especially given I'd insured all our vehicles there for 15 years. Nice enough people, but very unprofessional on this occasion and kind of a waste of time gathering everything they'd asked for.

Park Insurance - homeinsurance - Updated May 2026

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