So far my experience with them has been fantastic. I really enjoy the people as well. They…read morereacted so swiftly to my dilemma. While it is still in process, I want to give them a giant thumbs up. I feel so much better about this company than the former one we had.

Bad experience trying to assess if it's worth making a claim for my portion of our strata insurance…read moredeductible. Staff repeatedly provided incorrect information and failed to answer questions. I can't imagine what it would be like dealing with them if it was anything complicated. Agree with other 1 star reviewers -- they're nice when you're buying but not great on the other end. Wendy McCracken below says I have already spoken to other staff. Yes I have, but no-one answered these questions: 1. Why was I repeatedly asked to fill out a proof of loss form, then suddenly didn't have to? 2. I understand other factors go into premium changes. I asked to know how my premiums would be affected by one factor only -- me accepting the amount I'm entitled to for the insurance deductible. That amount is ALREADY SET and won't change when the claim is finalized. So why can't it be calculated before a claim is made? 3. Why did Rahat say the insulation we ADDED (via special levy) we was just "repairs"? If your staff can't correctly interpret basic documents, I'm not confident you could manage a more complicated claim. I'm happy to change my review if these items are addressed. Thanks!

I recently purchased a condo where a flood occurred before possession change and Westland Insurance…read morewas the company handling the restoration. One of the worst companies I've ever dealt with. The adjuster, Sau, did a horrible job handling things. Every time there were issues, and there were many issues, he was on silent. The only time he spoke up was to give me a veiled threat if I left a bad review. They're a really bad company that hires unprofessional people to do the restorations. They aren't BBB accredited, for obvious reasons, and they hire companies that aren't accredited. Even though they aren't Better Business Bureau accredited the BBB still gives a score and it a sad C-. Avoid this company if you can.

What a catastrophe. Dealing with Westland (Arbutus Branch) has been a complete waste of time. I…read moresimply asked about a possible claim, didn't even file one, paid out of pocket for repairs -- and still got dropped from their coverage. If you value your insurance, don't even inquire about a claim. You're better off paying out of pocket than risking your renewal. I've since moved to another provider who saw no fault and even gave me a better rate.

This place is in my neighbourhood. They can do all your car, home and life insurance. The people…read morehere are pretty nice.

I have my car insurance and I just got my house insurance here. Carol is such an amazing person…read morevery nice, helpful and patient. I highly recommend this place and Carol she explained me all kind of insurances for 2 days. Thank you the best customer service.

I give this particular Westland location at Sevenoaks in Abbotsford my 5 star rating. My family…read moreand I have been clients for several years. The care and the high level of professionalism rendered by Heather Jensen and her team were outstanding. Two years ago I had an overland flood in my principal residence, which damaged much of my personal belongings. Heather and her group managed my claim with utmost importance and sensitivity. Furthermore, Heather always kept regular contact with me to ensure that I had adequate protection as my insurance needs evolved over the years.

The reps here were simply wonderful. I renewed my auto insurance over the phone and through email…read morecorrespondence. Even though I couldn't see them, I could hear their smiles. They were quick and efficient as well as kind and patient. This is customer service, and it makes a difference. Who knew renewing my insurance would be such a bright part of my day.

I've been a customer for almost a decade now and haven't come across a single issue which would…read morehave me switching insurance companies. They are highly experienced in what they do and also organized. To prove this: last year I was with my husband purchasing a vehicle and while getting an insurance done through the broker at the dealership, the insurance agent there called active to ask how this vehicles insurance would be classified. This shows the depth of Actives knowledge. I would recommend this agency to all friends and family. Especially for first timers as they understand what they do very well.

From the owner: contact us today: 604-437-7878 or kingsway@active-insurance.caread more

Mahan is a Rockstar... We had a complicated transfer from an estate and he and the ICBC phone…read morehelper made it happen took a while but we walked out happy with our plates... We have been customers for years and that it is why, THANK YOU !

I'm using their services for car insurance, for years. Every year they call, complete everything…read moreover the phone and deliver documents and license plate sticker to my home in Yaletown. This year, due to COVID-19, we completed everything using electronic documents. Very professional and reliable! Highly recomended! Don't be afraid of electronic documents, it's very simple!

Fantastic experience from the White Rock location. Thanks to Amanda Elliott's expertise and hard…read morework, I was quoted home insurance $400 lower than a price I've had for over a decade, which was until now, unbeatable.

I have had a homeowners policy with them for 16 years and now they are refusing to renew my policy…read morebecause I have three unrelated tenants in my basement suite, they are all friends and I have a tenancy agreement with them. I have had three unrelated tenants there before and no problem but all of a sudden they won't renew my policy. The suite has three bedrooms and a den. I guess if I evicted two of them they would renew my policy? crazy, guess I am going shopping for a new insurer. Thanks Westland! Thumbs down!!

I started using this insurance broker because my parents recommended them. I always deal directly…read morewith the owner and he is great! Every time I come into the store, he's friendly, cheerful and provides excellent customer service. He's thorough when explaining the details and helpful in finding ways for me to save money. Whenever I have an insurance related question, I know he's just a phone call away and extremely knowledgeable in all things related to insurance! Most importantly, I feel like the owner always has my best interests in mind. I've used other insurance brokers before and they simply do not compare. Right now I have my car and home insurance with Neighborhood Insurance and would recommend them wholeheartedly!

Hello, Just want to tell you how refreshing it was to have…read moreCory's help in Fleetwood, Surrey location today. After going to a few different insurance brokers and walking away with no registration, no insurance or plates for my imported trailer and misinformation because they didn't understand the system, I was so very grateful to meet Cory because he is very knowledgable and very good at his job. Thank you again Cory! Kind regards, Laureen S

I very recently went to B&W Insurance in Fleetwood, Surrey BC. My sons and I were greeted by…read moreHeather Steiner. Heather was very professional and knowledgeable! She answered every question we had. But most of all she never made us feel stupid or like we were wasting her time! So many times at other insurance agencies, I have felt like I was dumb and being a hassle! I will be going back to B&W Insurance for other insurance needs! Heather was so helpful! She made all my anxieties disappear! She made me feel like my business mattered and no question was a dumb question! I fully recommend that if you have insurance needs, please go to B&W Insurance in Fleetwood and ask for Heather Steiner! Best agent ever!

I will never deal with them again. I requested a quote for rental insurance, it was too high, so I…read more did not authorize the purchase of this, nor did I sign any paperwork, yet they proceeded to put it through anyway. I actually had to cancel a policy I never approved, they said the agent was on medical leave and there weren't any notes about what happened. Poor business practices, poor communication. I am not impressed with this location.

When insuring my car few years ago at this location I mentioned perhaps pursuing a quote on…read morehousehold insurance sometime in the future. They proceeded to call us every 3 months for 2 years asking if they could quote for a $2 million home. At the time I didn't want to change company's. Then 6-weeks ago I decided to give them a shot. I had 2 separate meetings with Westland staff and supplied them with the detailed documentation they wanted with a date I'd need the quite by; a month away. As the date drew closer I had to call them 4 times over 3-weeks asking when the quote would be ready; 3 times leaving my number with a staff requesting a call back form the fellow I was working with. I received no call back from them after the first 3 to speak with the fellow who had my file. As the final date neared I called a 4th time and got through to my guy. He said he was still working on it and was aware of my dates, as we'd discussed. In the end the date passed without the promised quote or even a call from Westland - we've never had an insurance claim BTW - and we stayed with our original insurer who were very diligent. I might have expected a call or explanation why Westland were too busy to do a quote; especially given I'd insured all our vehicles there for 15 years. Nice enough people, but very unprofessional on this occasion and kind of a waste of time gathering everything they'd asked for.