I came to inquire about parking insurance for my car and also to make changes to my current…read moreinsurance yesterday, August 8, 2022. Loveleen answered all my questions clearly and gave me tips. This is my second time visiting this locations (SouthPoint) and I am very satisfied with service here. Keep it up!

Special thank you to Monica, who went above and beyond to make sure we only pay for coverage that…read morewe need.. Glenn

Today on April15/2026 went in to renew my car insurance. Had the pleasure of having Nirusha assist…read moreme . Very Pleasant Happy person, who was able to get the proper coverage I needed for my car. If you go to this location hope you can get her. Will not regret having her help you!!! Thank You so much you are awsome. Rosemary F

Still waiting after 4.5 hours , no messages, had to call their number over again but they just put…read moreyou on hold indefinitely. Their AI does not understand the simplest request even if you use the exact same words as the AI??? This is insane, use to be good, now just terrible. Thinking of trying a new program which is a shame been with them for over 20 years. I would give no stars if I could

Great service, friendly staff. My ICBC agent for over 15 years.read more

The woman on the phone wasn't helpful and a bit rude.read more

Another awesome mobile service!…read more Ask for Shira, she's quite friendly & knowledgeable, will ensure that you get the best coverage for home and car insurance. Pretty well can call her same day and will come to your work or wherever.

46/100 I got into a car accident a couple months ago, but…read morefinally got around to picking up the plates yesterday. I went to see an Autoplan broker to return the plates and this was the first one I saw. I walked in and as usual there was about 4 desks and a few people sitting around working but Farshad got up and came over to assist me. I explained the situation, gave him the plates and the salvage document. The issue I needed his help for? Getting back the one month I lost in insurance after the accident. Immediately Farshad stated that it would not be possible to do it electronically since it was past the 45 day refund period. He said he would have to call ICBC and process it manually. Farshad pulled up his sleeves, got on the phone and took care of business. He does not know how deeply thankful I am, since the accident was very traumatic for me and I did not need any more ICBC hassle. As a matter of fact I am so happy to given up my car and finally break up with ICBC. But back to Farshad. He was a real gentleman and certainly somebody I would count on to answer any questions about your Autoplan. He filled out the appropriate paperwork, even double checking to make sure he had the correct address for ICBC to send the refund. He also stated it may take up to 3 weeks to get the refund, but hey, better late then never. Thanks again, Farshad. edit: The cheque never came. Apparently I òwed ICBC money for the points I accumulated in 2012. So even after paying the speeding ticket and giving up my car in an accident, they are still charging me for (admittedly) being a bad driver.

I once in awhile come to this TD branch. It is not the most convenient location. Parking can be…read morehard to find at times and it is located at one of the busiest area. Staff are friendly here. Note that this branch is often quite busy. So expect to wait.

Ok so I have been doing insurance he for well over 30 years and dealing with owner including a…read morecouple of location moves. Today I get someone who says I'm the owners son. And his big thing when I started asking difficult questions was I'd appreciate if u didn't purchase ur insurance here. Typical self righteous young person that feels that they are owed something. So will never be purchasing insurance here again for car, house, boat and travel. With what looks like the younger generation taking over, this is not the same business I have done business with for 30 years Unfortunate that during these times I would like to support neighborhood business, but I would advise anyone to stay away. My business is welcomed anywhere, especially during these times. I will be taking my business elsewhere I advise you to do the same

I had an above-and-beyond experience here a few weeks ago renewing my auto insurance…read more I arrived late in the afternoon to find someone ahead of me in line as well as several people being helped. No sooner had I walked in the door but two new insurance agents popped up from the back to help us. You can only wish for this kind of service from a bank, generally speaking! My agent seemed to be an expert at his craft, and though my rates have gone up yet again for another year of accident-and-claim-free driving(thanks ICBC!!!), it was that much easier to stomach thanks to the service I received. Without any changes to my plan I was in and out in about fifteen minutes. We even chatted about the neighbourhood and how accident-prone the street facing the insurance agency was, which was news to me. Overall, I would happily go out of my way to come to this insurance agency again - they are a pleasure to deal with.

Today I went into the Waypoint Office in Walnut Grove to renew my car insurance. I was greeted by a…read morelovely assistant named Ruddhi who was kind and very helpful. On her own initiative, she found the best insurance for my needs and saved me almost $200.00 on my yearly cost. I was impressed and recommend this young woman to anyone seeking help at this location. She is a credit to Waypoint Insurance.