I give this particular Westland location at Sevenoaks in Abbotsford my 5 star rating. My family…read moreand I have been clients for several years. The care and the high level of professionalism rendered by Heather Jensen and her team were outstanding. Two years ago I had an overland flood in my principal residence, which damaged much of my personal belongings. Heather and her group managed my claim with utmost importance and sensitivity. Furthermore, Heather always kept regular contact with me to ensure that I had adequate protection as my insurance needs evolved over the years.

The reps here were simply wonderful. I renewed my auto insurance over the phone and through email…read morecorrespondence. Even though I couldn't see them, I could hear their smiles. They were quick and efficient as well as kind and patient. This is customer service, and it makes a difference. Who knew renewing my insurance would be such a bright part of my day.

I'm rating all of ICBC. not just this particular location. Visiting ' from Alberta where a…read more similar bad entity is AMA; however it's not got the monopoly of ICBC! A friend's vehicle was stolen in BC and the cops pretty much followed it to Red Deer. It's now 7 weeks and just now ICBC towed it back to BC and it's going to a shop for repairs.

Our agent re-organized our home and auto insurance, and saved us a lot of money. We recommend them.read more

We just signed up with Westland Insurance Clayburn Plaza with Sandy Gordon! She was very helpful,…read moreexpecially since we are in the states. She was able to explain exactly what we needed for our new condo in Abbotsford! We look forward to working with Sandy in the future, and definitely recomend her if your needing insurance and someone very resourceful! Thank you Sandy, Brian & Shelley

If I could give no stars I would. These guys are garbage…read more Wasted my night, terrible service, repeatedly, I live half a block away and would rather drive to surrey than deal with these idiots again.

Shopped around for my optional motorcycle insurance and came across this business. I couldn't bee…read moreany happier with their customer service and rates. Sandy answered all my questions and got things sorted out for me very quickly and was friendly and knowledgeable. I would highly recommend these folks because you'll get the customer service you need and a price that is more than reasonable.

They will not answer their phne, and, after leaving a message, they won't get back to you until the…read morenext business day. Good luck if you've been in an accident or otherwise need immediate help. I have done business with Guide Insurance for many years. They used to be a good insurance agency, but not any more (maybe due to the switch to HUB?).

I have been extremely pleased with the service I receive from Guide Insurance. My representative…read moreis Casey but all of their agents do an outstanding job. They monitor my policies and notify me before any problems arise as well making sure I have the best premiums for my desired coverage.

Great service---they offer free delivery in terms of auto/home/commercial insurance. They do all…read morethe work at office, bring over papers for you to sign. Has helped many times for our clients. No extra charge but do need a few days notice. Amex yay