I have had the pleasure of coming to Chas & Claire for my bicycle needs for 30 years. They are honest, extremely knowledgeable with bikes and have fair prices. It's always best with a bike shop to call ahead, however I've popped by last minute on some occasions & they are able to assist me. Claire is patient with my many questions and I never feel judged for not knowing the answers. I am most grateful there is a mask policy- especially as I'm immunocompromised. Thank you for keeping your customers safe- this is key! Support your local bike shop!‍ read more

I've come in here a couple of times and every time the staff is just rude. The woman owner is condescending and horrible. I am an expert in my field, so what? Just because you are knowledgeable about bikes doesn't mean you can be rude to customers. The simple questions I asked were met with- "are you going to buy a bike or not?" read more

I left a voicemail asking for a service for a bicycle with a stuck chain shifting/derailleur problem. Claire responded and said come on in! Chas took the time to listen to my chain of events and my attempt to adjust the chain and derailleur. He noted what the problems probably were, gave me an estimate and said he would give me a call. This is great service that you probably won't get at other bicycle shops. I'll update this after the repairs are made read more

I love this place! I brought my bike in for a tuneup after ignoring her for about a year. I told them I was happy to see that they required masks. They told me they have had some push back and were given bad reviews because but they were more concerned with they're customers health. I've always brought my bike there and have always been happy with their work. read more

Hub Cyclery - Front of the store - Bikes Near Me - Cotati, California

Chaz is the man! Brought him our old Santana tandem with a broken axle. He first tried to find one in his shop that might work but to no avail. He then searched the internet and was able to pick one up on eBay although it was in the UK. None the less, he had it shipped over from the pond and got it repaired for me. Great work and OUTSTANDING customer service. I'll be back! Thank you Chaz. read more

Hub Cyclery - Tandem Santana - Bikes Near Me - Cotati, California

Claire, the owners portly blonde wife, was so rude upon entry that I had to take my business elsewhere. I had come here years ago and swore I'd never return, but today gave it another chance. What a mistake. I had called and talked to Chaz, the owner, about a wheel issue I had, and he was so nice and knowledgeable. When I arrived Claire snatched my bike out of my hands with little to say, and took it back to the mechanic. Not a problem. She then wanted to create a profile of me on her system, which I politely declined. I asked her to skip my last name and use my first only, to which she very rudely replied, "If you're gonna do business here you're gonna do it our way." Wow. I told her I had come here before and swore them off due to her service and now she is driving me away again. I told her I run a business too and I know what it means trying to create a profile for a prospect, it's largely for marketing. She yelled at me as I walked out the door that she's had excellent customer service for 35 years and it's not her problem. Keep dreaming lady. They must own the building, only way I could imagine they stay in business. read more

I was in the market for a new bike for my son and Claire did an excellent job of giving me all options, including pricing and shipping lead time. She even went as far as to provide me text updates and photos to my phone! They have a good selection and competitive pricing. I definitely plan on going back to Hub when I'm ready to buy a new bike for myself! read more

Excellent service, great prices and superior knowledge was not enough. These guys had to raise the bar. When the pandemic limited access to bikes, they went out of their way to find my daughter the perfect pink bike. I will always shop for all my bicycle needs here and only here. They don't just sell and service bikes. They make memories possible in difficult times. Thank you Clare read more

Hub Cyclery - Pink perfection - Bikes Near Me - Cotati, California

I needed to get a back bike tire for my bike yesterday. I called there and Chaz answered. Said he had another repair to do by 3, but bring the bike in. So, I got over there (do not have a car at this time). Great service here from Chaz and Claire!! Now, I do have to say I was not allowed in the store, and that they have masking requirements. I agree with these, b/c we are NOT out of the woods yet in terms of Covid-19. PLEASE WEAR MASKS HERE. Chaz looked at the tire, which had a split in it and took it back to the store. He had a good tire for about $30.00 and labor was $15.00 about. I waited outside for about 15-20 minutes, and it was fixed. He even tightened the front tire as bike was kind of wobbling. Had a great convo with Claire as well re: Covid. I used to work on the County Hotline, so I agree with their position about masking and vaccinations. Not everyone is going like that though. But there are only two of them and if one gets sick for 5-10 days, that is a huge loss. Great owners and great service here. I'll definitely be back for further repairs. read more

Claire is awesome. We've purchased three bikes now from them and soon a fourth. This is exactly the kind of local bike shop you want to purchase a bike from! Picked up a bike to start doing a portion of commute on a bike. At the time, I definitely was biting off more than I could chew. However, Claire got me into a bike that I really love. It makes riding feel so seamless! In the same trip, my youngest spotted a kids cannon dale she could not live without. Recently, my oldest was ready for her next bike after graduating from training wheels. She too easily found a bike she was in love with. In all three experiences, Claire has been fantastic. She recommends things you may need and why but isn't trying to sell you every bell and whistle. Their selection of products is good, but they can get you anything in the store very quickly. If they don't have the color of bike you want built, they'll build it in a day. Can't say enough about this amazing local owned business. Don't buy a bike without stopping here first. It will be you last stop! Support your local business owner! read more

Great selection of bikes. Giant, Liv, Cannondale. There are other brands as well. New and gently used. The owner is awesome. She's very informative and kind. I highly recommend this bike shop. Buy local. read more

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I recently bought a two-wheeled adult scooter. I needed a rack and a more comfortable seat. I stopped by The Hub Cyclery to see what they could do for me. Claire showed me several racks, some in stock and some not as well as the great Cloud9 saddle. She ordered the perfect rack for me. Sturdy and very affordable and we ended up ordering Cloud9's Cruiser saddle. Email communications were very prompt and the stuff arrived in no time. Being retired and somewhat lazy I had Chazz do the install.....especially since it was so reasonably priced! Excellent job and he had excellent suggestions for the now displaced brake light that was mounted to the old seat. I took his advice! Very happy with the products, pricing and service at Hub Cyclery. Am totally confused by the couple negative Yelp reviews here but I guess some folks expect to be kissed on their.....ring because they do business with you. My experience in general is be civil and respectful and you'll be treated likewise. Hub Cyckery is now my go-to for bike and scooter needs. read more

Hub Cyclery - Nice sturdy rack for purchases on the road and a great comfy saddle. Note the brake light/turn signal on the tail of the deck. - Bikes Near Me - Cotati, California

In response to those were refused service because they lacked a mask, I would say that rudeness is not OK and deserving of a poor review, but it might also be good to drop the resentful attitude surrounding mask wearing. Just because this is widespread doesn't make it any less thoughtless and childish. Claire's sin was a lack of diplomacy, but the underlying issue should not be dismissed. Laws aside, we're not morally entitled to put others at risk. read more

They are Honest, Professional, and knowledge of our bikes. Claire and Chaz was very helpful, pleasant to work with, and super friendly.

Was washing all the masks in my car so didn't have a mask. Went in and the woman immediately told me I needed to have one. I told her I didn't and asked if she could give me one. If you want people to wear masks maybe you should Supply them? Just a thought. very rudely told me no and said she could help me outside. I was there to look at helmet so that's kind of ridiculous. Why do you have to be so rude to someone in a 30-second interaction? Not a very good business plan if you ask me read more

The Hub is great !!! Took my bike in today with two flat tires . Chaz and Claire took in my bike and took care of another problem I didn't even know about quickly and on very short notice. A day before Xmas mind you . They are awesome and will always bring my stuff there as I have several bikes. read more

Hub Cyclery - Bikes Near Me - Cotati, California

I always take my beach cruiser here, and they are great about personalizing service to me. I've had quite a few problems with thorns puncturing my tires, and they found a green goo to put into the tubes that would seal the holes even for nail holes! My favorite part about my most recent trip there for a tune-up was that when suggesting products for my bike like a front basket, bags for the back, etc, they realized I'm a twentysomething female, and ugly bags and utilitarian baskets wouldn't work for me. We opted instead for a red daisy clip for my handlebars. :) Wonderful service, I've never had a problem they coudln't fix, and they are always great to work with, very professional and personable. read more

These guys are top notch! Brought my dusty ol kestrel in during the SIP for a tune up. First off, thank you Hub Cyclery for being open during this crazy time. Our bikes are a way of letting us get away from the craziness and enjoy a little peace and sanity. Their no contact policy worked great. And let me tell you, when I got on my bike again .. it felt like it was brand new. The gears were tight, shifted oh so smooth, and the brakes were just the same. I was as happy and excited to be on that bike as the day I bought it (over 10 years ago). Hub does top notch quality work. Thank you Hub. read more

I cannot thank them enough. I had a trip planned to go riding out of town and the day before the trip I noticed my back rim being really funky. I took it to the hub and they somehow managed to fix it the same day even tho they were really busy. I am so grateful and I will be a customer for life. You guys are great. read more

When my husband & I lived in Cotati, the staff took care of all our bike needs (they also have an amazing assortment of bike accessories). Being a huge believer in supporting small business owners, we wanted to come here first! The staff is super helpful, knowledgeable & outright nice. Spent over an hour trying different bikes & NO pushy sales speeches. They ask about your budget & what you're looking for. I bought a much higher end mountain bike that I intended, only due to the handling & my comfort on it. I waited 20 yrs to get a new bike. Had to run a few errands, came back 30 minutes later & was out the door with all the add on's attached. That would NEVER happen @ REI, the line alone can take that long. Lol Now that's what I call outstanding customer service! They just made a lifetime customer out of me! Well worth the one hour drive from our house. read more

Hub Cyclery - Loving my new purchase & the customer service! - Bikes Near Me - Cotati, California

We recently purchased two electric bikes. After we got them we wanted to have them adjusted and prepped for riding. We took them to hub Cyclery and they have been wonderful. Advice was great, work was great and very comfortble environment . I recommend them highly, and they made a customer out of me read more

The woman in that shop has no people skills what so ever she was very rude to me and my children will not be returning

Terrible customer service. Rudest woman in business if come across in a long time. Thankfully there are other bike shops who were happy to take my money today and be helpful and friendly through the process. Do yourself a favor and don't even bother with this place. read more

I couldn't be more satisfied with the service and professionalism of staff. They helped me choose the perfect bike for me. I'm so pleased that I'm going back next week to get my daughter a bike. Every person I came in contact with was friendly and knowledgeable and made everything easy. Thank you for all your great service. read more

Hub Cyclery - Bikes Near Me - Cotati, California

Had a really awkward and truly upsetting experience today when I tried to bring my son's bike in to have it looked at. We bought it off amazon just due to affordability and it was not shifting right. I called the shop and the owner, a very nice man, said he could look at it and let me know if it was worth putting the money into or just returning it. I brought it in the next day and was met by the other owner. She was very cold and impatient with me. She made me feel extremely unwanted and then told me she wasn't sure how long it would take and basically made me feel as if I was unwelcome. I was battling the decision as to whether to return it or put money into it to have it fixed and did have a lot of questions for her. This seemed to really irritate her. However, I decided to still give them my business. What changed my mind was when she was taking my information she proceeded to make the comment " its not my fault you bought the bike from amazon" that really threw me and insulted the fact that that was what I could afford. I then responded ' I never said that it was your fault the bike is not working" and she became very defensive with me. At that point I knew this was not the right fit and if I was going to need to spend the money to make the bike work correctly it was not going to be there. I have NEVER been made to feel this way from a local business and will not ever go back nor refer future customers. Maybe she was just having a bad day, but she had very little patience with me and had the most condescending and rude demeanor I felt the need to express my VERY uncomfortable experience! I would never expect a business owner to treat a customer with such disrespect. read more

Local, family owned by bicycle riders, and the shop has been in Cotati forever! Friendly knowledgable staff, and they won't try to sell you stuff you don't need. They carry very few used bikes but this is the same as all the bike shops these days - I remember when they used to carry more used bikes. With that said - they carry high quality bikes that have more features than some of the other brands - so you get more for your money. I went to them first and then shopped around before going back to them to buy. If they don't have it in the shop they will order it. They also do good bike repairs - they have been fixing my bikes for years. read more

I had purchased a bike in the past from them, and didn't have any negative experiences but today however, changed that completely and I will never be supporting them again. My husband got a flat on his ride and went over there to get a tire. Chaz opened the door and gave him a tire and pump to change outside since they weren't open yet. He went in to pay and the women started screaming at him to get out now, and was screaming "get the heck out of the store". He asked why and her response was "because you don't have an f***** mask!" Her husband came out and explained they are still implementing the mask mandate, which is their right to do, but the manner in which she said that was one of the rudest I've ever seen. She has absolutely no place in customer service! And if you want someone to wear a mask, maybe you should offer to give them one. ‍ Definitely do NOT recommend spending your money here. read more

But I'm not really from around here... (Here being the Hub, center of Cotati More locally, chatting with the nice cashier) Is what I tell the mechanic-employee When he asks to put me on a mailing list. It's true, sort of, my reason for decline And I don't quite feel like explaining the gist Of existence here, or even refine My vagueness. They're only fixing a flat on my road bike tire, and soon I'll ride away. The shop's located at the somewhat north and west-ish side of a town whose size and center's name just begs for a bike shop pun. And yes! It's called the Cotati Hub, it's fame is under-sung: such fate deserves redress humbly attempted here. They're quick, They're smart, they're pretty friendly, too. Full of intelligent small talk tricks to pass the time: I barely knew I knew so much about the Tour of recent repute, and yet we spoke (haha) as if old friends. Unsure of ever returning, I thank the folk And peace. And only three days passed before I find myself right back at the hub, more than a little downcast at the the theft by some bike-jack of my saddle. They fix it; we rehearse laments at human corruption. At the counter again, Did I want to hear about future events and bike shop sales? And this was when They recognize me. They recognize me! On my second visit! This is why I insist you patronize The Hub. It seems they never miss A thing, and such attentive care Is exactly what I would like to find in those to whom I I trust repair. And now that I've at length opined, I'm off by bike and other means to where I'm really from, till another review inclined. read more

Had a great experience here with an older gentleman and a young man. They fixed my bike up more than I was expecting them to. Very nice service and products! read more

industry for 7 years and ran a shop. These guys do not have great customer service and treat their customers like they are inferior and dumb. I try to support the local bike shops as I still work on a lot of bikes still but they have been deemed useless. I give them my desirable parts and they are never able to get any parts I need or they forget about them when I ask... read more

What a great business. I love good customer service. I needed a bike rack to fit on my Prius. As far as I know, there are about two bike racks that will work on a Prius. One is around $500 and the Hollywood F6 I bought for $150. They had the rack in stock. Beautiful. The guys that were working there had been well trained as far as customer service goes. They had never actually put this rack on a Prius, and we all went out and installed it. Great rack. Great people. Great business. Not sure about these negative reviews. I wouldn't worry about them at all. I bet these negative reviewers have problems in a lot of businesses they visit. It's all about attitude. Thank you Sam for all of your help. read more

Mrs. Bunny and I finished a wonderful ride last week. After drinking some hops and barley (which we usually eat), I found that Mrs. Bunny's rear hub was a bit loose so I disassembled it for analysis. Well, the hops must have screwed up Fluffy's brain because I had no idea how to reassemble the hub. The wonderful folks at The Hub came to my rescue. My wheel hub was repaired sooner than expected, perfectly done, and at the price quoted (which was far lower than another Yelp referenced repair shop). The Hub is now the 'go to' cycle shop for the entire Bunny clan. And Fluffy Bunny vows to eat, rather than drink hops, in the future. Hop on! Fluffy Bunny read more

From BMX to Mtn Bikes to Road and cruisers, the HUB in Napa has it all and thier staff know about the range and styles of bicycling. The owner is a true bicycle enthuisast who gives time off credit to his employees that ride to work! They always take the time to talk and have time for you, so they know what customer service means and that means something to me. They are definitely a small local shop and that's why I try to give them all my parts biz and occasional service when i don't have the brand specific tools, the prices are good & the mood is right. Someday, I will be ordering a unicycle here as part of my never ending wheeled adventure. Spin Baby! read more

Chad has been around. He knows bikes. Fun guy to talk bikes with. Service is just what you would expect from a small LBS - friendly, personal and on a first name basis. Service is quick and reasonably priced. I take my wheels to Hub for truing and am always satisfied with the results. The challenge of a small bike shop is selection. That being said, they have had some off the wall parts that no one else had. If you need work done, I wouldn't hesitate to give them a call. These are bike guys. No frills, nothing fancy. But they get the job done. read more

This is the best bike shop in the Rohnert Park Area. They're honest and they did s great job for my daughter. I gave them a blank check to repair my daughter's bike. The owner called me and said, I've made sure the bike is super safe and I don't think we need to switch out anything else. He could have really charged me a lot of money, but instead he did his job well and charged me a reasonable fee in the process. If you want a business that does a great job, is fair and honest - look no further! The Hub Cycle shop is the bike shop you're looking for. read more

Don't waste your time. Walked in and asked questions about buying a bike and was told "I can't help you if you're not going to buy a bike" so... I'm not now. Judging by previous experiences this seems normal. Plenty of other shops around that love bikes and willing to talk all day with you about them. read more

These business owners are great. I arrived with 3 bikes. 2 bikes just needed quick handle bar adjustments, but I didn't have the correct tool and stripped the screw head some when attempting at home. The handle bar adjustments were made quickly on site & free. The third bike required lots of work after falling off the back of a truck. They thoroughly explained all the recommended repairs with resale value in mind and gave me various price/repair options. Very professional, knowledgeable and fair service. I was initially dreading bringing these bikes in, because I've heard rumors of high prices being charged given the bike shortages during COVID. I am very appreciative of the excellent service received and highly recommend this business for bike repairs. read more

Brought in my bike and received quick and helpful service. Just by looking at my bike, one of the workers knew what was wrong, he helped me find a cheaper and safer option for fixing my bike in a matter of minutes. Both visits of dropping off my bike and picking up my bike were very quick and easy. I would certainly go here again for any bike issues. read more

I really like the shop, and the service. I've purchased 4 bikes there, and feel well-guided by Chaz and Claire. Give them a try!

We were just looking around from out of town, owner got passive aggressive after realizing we weren't going to buy anything and clearly wanted us out. #tude #nocustomerserviceskills read more