I've been a customer of Lloyds Bank ever since I joined them as a student back in the mid 80s. The…read moreservice has generally been good over the last few decades and I've seen various innovations come and go. However, despite the internet age and the convenience of internet banking, it's still reassuring to see a branch of your bank on the high street. The Epsom branch of Lloyds is very convenient for me as I can pop in her before work. They've been trying to jazz up the appearance indoors but ultimately, what we want as customers is fast, efficient service by the tellers and customer service agents. My philosophy is to get in quick and get out quick! I've used this Epsom branch to make overseas transfers of money and to deposit cheques, which still can't be done online. They've been good at delivering the service. No complaints from this customer.

The staff here are very helpful and friendly and know their customers personally. The manager is…read moreexperienced and has been with the company and very long time and her example sets the tone for the other staff to replicate. As a company from time to time Leeds & Holbeck will launch a limited product with interest rates featured in best buy tables but you have to be quick.

There are not many independent building societies, certainly that is still owned by their members,…read morebut this is one if I was not already tied to one would have chosen this one.

Since this has been completely refurbished , it is more spacious and always someone to help at the…read moretop desk,a separate confidential room , an online banking feature, a closed enquiry section , and seats for waiting for others and staff.

I`ve been a bit slow in getting this featured, but The Ashley Centre seems to have their own…read morephotographer and do not allow anyone else to use a mobile photo or digital devices inside.

I am really enjoying watching their ads, The Flintstones ,and Top Cat…read more .

Often when I notify Business of the fact they are linked to Yelp.co.uk Epsom, they either do not…read morebother to reply, do not care, or simply do not understand about digital marketing or how it works on the Internet. At least bless them National counties did reply and were at least prepared to listen ,and perhaps learn!

I have to say this is an refreshing change to the Big Four ! Went in and was greeted royally by an…read moreenthusiastic young lady. No one likes switching banks, tried that only once when I was paid to survey the service. It was quite frankly an embarrassment I`d rather forget!! Anyway I`ll watch for the reviews on this one before I go to that decision again.

Not being a customer of this Bank, although It was a long time ago in the days you could actually…read morespeak to someone, and get a face to face conversation and advice, these days I know on line banking is the norm. Well first the inside appears to have changed beyond all recognition, with separate "stations" depending on what your transaction is, a section almost for everything? I only wanted to pay in a cheque for another Bank, something I could always have done in the past, however was told that they only took customers whom banked with them, even though the cheque was drawn on their own bank!!

I came into the branch today (NWB Epsom)wanting to transfer my bank account to Nat West I was met…read moreby Christopher Waller who I had an appointment with, from the start he tried to put me off taking out a bank account with Nat West even although I had all the credentials that were asked of me (I earn quite a good salary) ,he advised me to stay with my bank without even asking me a question, I found this quite astonishing !!! that my custom wasn't wanted .I talked about an ISA I had, he said nah stay with your own bank. I will give an example of what he said to me, I asked about the £150. transfer fee that NWB boasted, he said nah you wont get that till February do you want to wait that long then you get it not all at once I wouldn't. It seemed to be that he didn't want the bother of transferring my account, shame on you NWB total of time I spent in his office 7 minutes. I would never recommend you to anyone.