Be warned do not use HRI Vending. I have used them for three years and have regretted ever trying to work with them. Let me tell you all the issues I have had.
The first used machine I purchased from them was somewhat un-eventful. It was a snack machine. After about 6 months a majority of the slots stopped working. (And here is the only good thing I have to say about this company) At this time he replaced the machine with a different one. My only costs was to a different company that delivered/picked up the machines.
I bought a second machine about a year later. Again it was somewhat un-eventful. I can't say it went smoothly because he would never answer the phone, or return a phone call. It took several weeks to arraign a time for the delivery. When a person is trying to co-ordinate with a business, myself, and HRI to find a time that works for everyone, you need a quicker response. HRI would take over a week to return a call so by that time all the possible delivery dates/times were past and I had to start over again.
About this time I started having problems with my first machine. I called HRI and told them what the issue was. Amazingly they picked up the phone. I explained what the machine was doing. They said it sounds like xxx is the problem. I said great send me the part. Can you get it to me within two week's. They are like sure no problem. Two weeks later no parts. I then have to call them and ask where the parts are. "Oh sorry I forget to ship them." I finally get the parts another week later.
HRI not shipping the requested parts happened on at least two occasions.
After some time I started having more problems with the first machine again. I contacted HRI and hired them to come and fix it. Again I had to co-ordinate between the business, HRI, and myself. We scheduled a date and time and I called the company where the machine was located to let them know HRI was going to be there on this day and time to fix the machine. At 5pm that day I still had not heard from HRI. They were supposed to call me and let me know what the problem was. Their response was oh I'm sorry we couldn't make it. No phone call, not nothing, they just didn't show up.
Again some time goes by and I lose a location. I call HRI to sell them the machines that I need to remove from a location. Again I set up a date/time for HRI to come pick up the machines. The business they were are was closed for the winter so the owner had to meet us there to unlock the doors. I standing there with the business owner at the designated time and no one shows up. I call them an hour after they were supposed to be there and they say they are on their way. Eventually they showed up, but it was 2-3 hours after the scheduled time. Again no phone call from them telling me they are going to be late.
We are down to the final straw. I bought my third machine from them. It was put in place and I got it up and running. In less than two months the machine breaks. I call HRI to let them know that it is down. I left a message and waited a week. No response. I started calling them but no one would answer the phone. I finally get a hold of them and they say it is just a setting adjustment. I'll call you back in 10 minutes. It has now been three weeks and no one has ever called me back.
So take it from someone that has dealt with them more than once I can say with 100% accuracy that what I put up with is common for this company. They will not return calls, they can't ship parts out on a timely manner, and they can't keep scheduled appointments. If you're willing to put up with this crap I say go ahead and call them. If you don't like this type of customer service STAY AWAY FROM HRI. read more
