great communication on when technician will approx arrive…read more Honest when it comes to service needed.

I had an extended warranty repair. Noell, in the office, worked with to coordinate repairs…read more Excellent communication. Justin was my repair technician. ABSOLUTELY FANTASTIC! He & I are ex-military, so we understood each other. Justin was prompt with his arrival, he was frank with his assessment and did not sugar coat the problem, but most satisfying was his efficient and thorough repairs. Being a former Sears appliance sales person 20 years ago, I learned to purchase an extended warranty. I learned first hand that people are shocked at the cost of the parts. People expect appliance repairs to be cheap, they often are not. Often parts are sold as a kit, and a kit can contain many parts and often you only need 1 part, but you must purchase the kit. That's just the way things are. Lake Country Appliance Repair will be my first call with any future business. and I HIGHLY recommend Lake Country Appliance Repair!

On January 12th a tech came out to check on residual water at the bottom of my dishwasher. He said…read moreI needed to replace a part which he then replaced for me and told me would solve the problem. I noticed water at the bottom again and Eberhardt sent another tech two days later. He did some computer testing and said everything seemed fine and there is always that amount of residual water at the bottom. I asked why the first tech didn't just tell me that and was told " no one had probably ever asked that question before". Unfortunately I'd already paid them. I feel like they were dishonest with me. Not a good experience at all!

Waited MONTHS for service to come out to fix our dishwasher. The first time out they needed to…read moreorder parts. 17 year old stayed home during summer break to let first technician in the door. No problems. Return technician shows up TWO MONTHS LATER and refuses to fix dishwasher without someone over 18 present. This is TERRIBLE service. Why enter the fist time, but refuse the second. We even told him it is fine to go ahead and repair the dishwasher. This company made NO DISCLOSURE beforehand that someone over 18 needed to be present. This is TERRIBLE service. Waiting months for down appliances to be repaired and then to leave over something like this. As if a few months age makes ANY difference. If going to make requirements like this they MUST be disclosed beforehand.

Arlin and Performance Appliance Repair were excellent. He installed a dishwasher into an existing…read morecabinet space with ease. He's a true master of his craft and an absolute professional. His recommendations were extremely helpful and I will absolutely be recommending him for every future project. I cannot thank him enough!

Had initial call for washer repair...very nice professional and reassuring..look forward to return…read morevisit of repair and any future need.

Do NOT recommend. These guys were supposed to come fix my dishwasher last Tuesday. No communication…read moreon Tuesday. My husband has to call and ask for an update - the part isn't in yet. Okay, no big deal. They're now coming Wednesday. Says "I'll call you at 8 am to give you an update on when I'm coming". No call ever comes . My husband calls multiple times, again. Says they're coming at 2 pm. Never shows up. Husband has to cal multiple times AGAIN. Gives the excuse that they were in a car accident (convenient). Asks to come on Monday between 11 - 2. Monday comes. Once again, no communication, never shows up. What kind of business is this? I'm floored at how unprofessional this has all been. Find quite literally anyone else to fix your appliances as these guys are extremely unprofessional and have no clue what they're doing.

charged $210 for a fan that cost $21 plus labor ,paid $485 and the guy put it in and left without…read morechecking to see if the refrigerator worked it held a temp of 75 degrees,i bought a new refrigerator.

I highly recommend Akrit Appliance Service -- a 5-star company in every way…read more I initially hired another appliance company that an acquaintance raved about. They were not Wolf-certified but claimed to be familiar with Wolf products. Suffice it to say, I was charged for an incorrect diagnosis, an unnecessary part, and labor that did not resolve the problem. With Wolf ovens, costs are high, so this was a frustrating and expensive lesson. After a series of cancellations and a runaround about their availability, I decided not to invite them back. That's when I turned to Akrit. I emailed them on a Sunday and received a call Monday morning. The technician was at my house within an hour and a half. He quickly diagnosed the problem, had the correct part on hand, and replaced it on the spot -- all while walking me through my oven and range and educating me on things I hadn't known before. He was knowledgeable, informative, kind, patient, and a consummate professional. This company clearly holds itself to a high standard. My technician's name was Alfonso, and if I ever need work done on my oven or range again, Akrit Appliance Service will be my first and only call.

Refrigerator repairs Completed work within 24 hrs of my…read moreinitial call One call that was all...