Subject: Concern About Unprofessional Treatment at Walgreens Pharmacy…read more
Dear Walgreens Customer Service,
My name is Juan R Cardoso, and I am the owner of Carlson Gracie St. Petersburg - Juan Reppin Jiu-Jitsu Academy in Pinellas Park, Florida. I am a Brazilian living in America, a long-time Walgreens customer, and a respected member of my local community. Through my academy, I contribute to the community by promoting discipline, confidence, and respect among my students.
On October 31, 2025, at approximately 4:30 PM, I visited one of your pharmacy locations to pick up my prescribed medication. I chose this location specifically because it is conveniently near my dojo, which allows me to manage my work schedule while accessing my medication. To my understanding, I am able to use any Walgreens location, but I have preferred this one for its proximity to my business.
When I arrived, I was initially told that I could not receive my medication because I was "one day early." I calmly explained that my doctor is aware that my dosage can vary -- some days I take three doses, other days two -- and that he could verify or adjust the prescription immediately if needed.
I suggested a solution: I could transfer my prescription to another location or have my doctor contact the pharmacy immediately to verify the prescription, so I could pick it up without losing work time. At first, the staff said this would not be possible. Later, they said it was not necessary, but I was told I would still face a long wait, possibly until tomorrow or at least five hours, creating the impression that I was being "done a favor" rather than being assisted as a customer.
During this interaction, a pharmacist of Asian descent raised her voice at me, asking "Sir, you have any problem?" in a tone that felt aggressive and intimidating. I was concerned I might be left without my medication, so I calmly replied, "No, I don't have a problem, I'm going to sit and wait." I remained seated, working on my phone, and within 10 minutes my prescription was ready, showing that the earlier delay was unnecessary.
Despite this, when I attempted to speak directly with the pharmacist, she laughed and implied I could not use that pharmacy. The interaction left me feeling unwelcome, unsafe, and judged -- no customer should feel afraid that they may not receive their medication. The mixed messages and long wait created a stressful and confusing experience.
Throughout the situation, I remained calm, respectful, and patient. I never raised my voice or used inappropriate language. Another employee later confirmed that all customers, regardless of medication type or location, should be assisted equally -- which I fully agree with.
I also noticed that the pharmacy's Google Reviews show an average rating of 3.5 to 3.6 stars. While I cannot speak for all experiences, situations like this may contribute to this rating and affect customer satisfaction.
I am sharing this experience not to complain, but to ensure that other customers do not face similar difficulties. Walgreens has a long history of reliable service, and I hope this situation is reviewed so that all customers are treated professionally, respectfully, and without confusion or intimidation. Despite this incident, I would like to continue using this Walgreens location because it is convenient for my work. I only ask that all customers, including myself, are treated fairly and respectfully.
Thank you for your attention to this matter. I am available to provide further details if needed.
Sincerely,
Juan R Cardoso
Owner - Carlson Gracie St. Petersburg - Juan Reppin Jiu-Jitsu Academy
Pinellas Park, FL
Phone: 727-481-6882
