The store at 10195 66th St. seriously needs a new manager. Today I had a ridiculous experience in this store, mainly due to 2 Gen Z employees, Trayline and Stephanie who were beyond rude and unprofessional. Trayline refused to put a sale on hold where the customer was being ridiculous trying to use a discount on her phone, holding the line behind her up while she walked back and forth bringing items to the register to see if they matched her coupons! Then, because I complained when it was finally my turn, she threw my "Extra Care" card back at me rather than hand it to me. She then called on Stephanie to do a price check. I had spoken with this Stephanie earlier as she was sitting on the floor stocking shelves, and the item I wanted was not on the shelf. Although the info/price card was there, the shelf was empty. She had a "leave me alone" attitude, was haughty and acted like she didn't want to be there. She then got rude and when I asked for the manager, she stormed out the store, arguing and bad mouthing me as she went! I guess my initial impression of her was correct...she just didn't want to be there! If CVS wants to hire these very young people as store clerks, please train them re how to comport themselves with customers and ensure they leave their attitudes at the door.
I have a lot of Rx's there and been a customer for years now, but today i told the pharmacist I am transferring ALL my prescriptions elsewhere. Although this store is the most convenient one for me, it's not worth the constant hassle and long waits I experience every time I'm there. Add to that the rude and unacceptable behavior of the young and ignorant girls they hire, and I just don't want to shop there again. Do better CVS. read more