Everyone here is friendly and helpful. They have a great selection of dog food and dog treats for…read moremy doggo as well as cat food and snacks for our two cats. I recommend this location because everyone I dealt with here over the last year has been really cool.

We always have great assistance from staff whethre on site or via phone. Staff is very friendly &…read morestore is clean. Rewards prog offers great incentive to shoppe there thx to email coupons as well as reg store sales.

Never open when they say they are. Never answer their phone. I wanted to promote small business but…read morewas forced to order from chewy.

Such a great little pet shop with all kinds of products available. I love the organic treats they…read morehave! They are also pet-friendly so being your furry friend along!

I purchased a harness for my puppy. The owner provided help in getting my dogs harness fitted. Very…read moreknowledgeable about dog food. Would highly recommend. Marlane

love this place! owner is super knowledgeable and friendly! love supporting a local business that…read moreoffers quality per food and supplies!

They are honest and helpful. They acknowledge you when you come in and they are friendly. They will…read morehelp you with any questions that you have and they don't try to upsell you on things you don't need. It's a great store,

The manager Jen was amazing! She gave me suggestions on something different to try with my dogs!…read more The only thing negative is their bird area is sparse!

Great salt water selection. Knowledgeable staff and always available to help. Fish are very healthy…read moreand well prepared. Will be back many times!

If you're in Berks County and need a salt/freshwater fish and pet store this is the place to go…read more Wide variety of tangs, clowns, snails, crabs, chiclids, corals you name it they'll have it, and if they don't they'll get it for you. I've spent thousands here and every penny was worth it. If you have any questions ask for Jimmy or Bailey and they will take care of you!

I get my dog scooby groomed here everytime kayleigh is just a sweetheart and always gives my dog…read morethe cutest haircuts (when he's not being annoying when it comes to his face lol) but other than that she's a gem!! recommend her especially

DON'T EVER GO TO PETSMART ON FRUITVILLE PIKE…read more You will not believe this!!!! I go to pick up Hudson yesterday and Sydney (new groomer)says to me, the man(Tim) who dropped Hudson off is banned from coming in here. I was so shocked I said... why. She said he always comes in swearing at everyone and raising his voice. What in the world??? This is the first time Tim dropped them off. Mom or I always take them. Mom had eye surgery so Tim took him. He called the store to find out what was going on. He said Sydney was getting all smart mouthed with him and wouldn't let him talk. He hung up on her. A case of mistaken identity obviously. Never ever has a company treated us like this. We spend over $500 a month there getting our pets groomed once a month, dog food, treats etc.

This is probably the place to go to actually support the ethical pet buisness. Instead of pet smart…read moreor petco go meet the friendly staff here who take on 100's of rescues and actually care for the animals they show. Simpily compare the living standards of the animals in the store to the barebones conditions of big box stores and its no contest. Not to mention, but the prices are fair or in most cases better then competitors. Their selection varies a bit from time to time, but I have no doubt if you inquired they could find you your dream pet. Note. The mostly have in house reptiles for sale instead of cats/dogs.

New to the area about 6mos ago. Only come here for big bags of Oxbow hay (and bunny things) which I…read morecan't seem to find anywhere else or for cheaper in this state. LOL. I drive a good 30-45mins for this place. It's a peaceful drive too so I don't mind at all. Tony is chill a guy and always working when I come to the shop. Thanks for the service. Here are their COVID hours since I seem to always come based on the times listed by GPS/Maps on my phone and it's closed...

Came looking for freshwater shrimp. Staff were super friendly and helpful. They were pleasant, well…read moreinformed, and packaged my items well. My problem was with the shrimp themselves. I wanted a cherry shrimp and a Jade shrimp staff said they had them, caught them, packed, priced, and handed them off. If you know anything about shrimp, you know they hide in plants and they can be hard to see so when staff told me they had some to sell I didn't expect a microscopic jade shrimp nor did I expect the other one, I suppose you can call red, but it certainly wasn't a cherry shrimp. I'll order them online next time. Huge disappointment!

I stopped in with my dog on 3/25/2026 while in the area for the first time. We were just killing…read moresome time, getting some steps in and finding a toy. We walked around the store for a bit which is huge. We liked checking out the fish, stingrays and birds. We ultimately picked out a cow toy and checked out. The cashier was super friendly and even provided a dog treat. This store had a bigger dog toy section than I have ever seen in any other store. I wish we lived closer!

I'm really disappointed with how this situation was handled. I brought in a baby guinea pig I had…read morerecently purchased because her bonded cage mate passed away about three weeks later. I was concerned that whatever affected the other guinea pig could also affect her, so I brought her in to be checked for her health and safety. This was handled very poorly. When I later called for an update and asked about getting her back, I was told she had already been placed back in the display case to be sold to someone else. There was no concern shown for her physical or emotional well-being. Guinea pigs are prey animals and extremely sensitive to stress. On the same day her bonded cage mate died, she was also separated from the other guinea pigs she had bonded with. In a short period of time, she experienced the loss of her companion, separation from familiar cage mates, transport back into a loud store environment with dogs and children nearby, and being put back on display without proper quarantine--even though she had been exposed to a deceased cage mate. This kind of stress can weaken their immune system and put them at serious risk. I felt treated unfairly, and the way this was handled did not feel safe or humane. This experience seriously damaged my trust in how this store cares for small animals. The picture below was the guinea pig I had and returned. She was too small to be written off as healthy and too much through stress to be put out in a case with other guinea pigs she didn't know and in an environment so cruel. On another occasion, I returned multiple guinea pigs and called ahead to let the store know I would be coming back the next morning to get two of them. When I arrived, I was told that one of the two had already been sold to someone else--even though I had been told the two had bonded during their time back in the store. Separating bonded guinea pigs is stressful for them and shows a lack of understanding or concern for their social and emotional needs. This situation felt careless and avoidable, especially after I had communicated clearly the day before On another occasion, when I was new to caring for guinea pigs, I called with a genuine concern about the length of one of their teeth and asked for guidance. The manager was rude and snappy with me and implied that I was neglecting or abusing the animal by not providing enough food, hay, or toys. This was especially upsetting because I was reaching out specifically because I cared about the animal's well-being and wanted to do the right thing. It felt insulting and discouraging, and it didn't match the store's claims about caring for animals. If the goal is animal welfare, people asking for help shouldn't be treated like they're doing something wrong. To end I will never be getting my guinea pigs from here again. I love the ones I have but I will not support this business. I would rather spend a few more buck on the guinea pigs at petsmart than here. They have lost a loyal customer

Had a good customer service, didn't have to wait too long in line. Not the best place to go for…read morefish needs, but has great deals.

My first visit - won't be my last. Fun with all kinds of kitties, shy, adventurous, naughty,…read moreplayful..... Also a great place if you're looking for an adoption, to see how the kitty interacts with you and other cats.

Treetops kitty Cafe gave us a good experience. I especially enjoyed meeting all the cats.read more