they diagnosed my problem quickly and wanted to do the cheapest fix first. they where completely up…read morefront about the fix not lasting and rolled that price into the larger fix if needed under their warranty time. not sure if their prices are inflated by that or not. but i didn't feel like i was being taken for a ride at any point. the only thing that makes me give them a 4 star verse 5. it was discussed that they would move my gravel over before starting to dig. they didn't and replaced my gravel with one that was completely the wrong color. maybe if i would of made a big deal about it they might of fixed that but yeah is what it is.

On May 28, I contacted Mr. Rooter because I needed my septic tank emptied. The septic tank had…read morepreviously been emptied on at least two occasions by other companies for approximately $500. Mr. Rooter sent two technicians to my property. Before beginning, they advised me that the charge would be $1,000 to uncover and access the septic tank. I agreed to that charge. I was physically present throughout the work performed on May 28. After uncovering the septic tank, the technicians told me that the septic-tank cap was already broken and would have to be replaced. Based upon that representation, I ultimately agreed to pay $2,000 for the entire job, provided that the septic tank was emptied and the work was completed. I subsequently learned from Mr. Rooter's own May 29 report that its technicians had actually broken the cap in order to gain access to the septic tank. This is directly contrary to what I was told while I was present at the property. The technicians could simply have informed me that they believed it was necessary to break the cap to access the tank and asked for my authorization. Instead, they represented to me that the cap had already been broken and needed replacement. Approximately one or two hours later, before performing any substantial additional work, the technicians informed me that the price would now be approximately $5,000. They did not provide any satisfactory explanation for this extraordinary increase. At that point, I told them that I would not authorize any further work, that I no longer trusted their representations, and that they were to stop working. I told them that I would hire another company if necessary. The technicians stopped work and contacted their manager. The manager came to my property later that day. I discussed the matter directly with him and made clear that I was interested only in having the septic tank emptied and the job completed for the agreed amount of $2,000. The manager expressly assured me that this would be done. By the end of the day on May 28, the septic tank had been emptied, the cap had been put back in place, and the work was completed. The manager then collected the agreed payment of $2,000 and left. There was no discussion at that time of any remaining balance, additional authorized work, or any further amount that I owed. Mr. Rooter now appears to have created additional charges allegedly relating to work performed on May 29. I did not authorize any additional work on May 29, and no such work was performed with my consent. To the contrary, the work I authorized was completed on May 28, and Mr. Rooter's manager personally accepted the agreed $2,000 payment upon completion. Mr. Rooter's own original billing supports my position. ( see enclosed) Its initial demand expressly described the work as having been performed on May 28 and acknowledged receipt of the $2,000 payment that same day. The attempt to characterize additional charges as arising from work on May 29 is therefore inconsistent with both what actually occurred and Mr. Rooter's earlier documentation. The $2,000 I paid was already approximately four times the amount I had previously paid other companies merely to empty the septic tank. I agreed to that increased amount because Mr. Rooter's employees represented that the septic-tank cap had been found broken and required repair. Mr. Rooter's own subsequent report, however, states that its employees broke the cap themselves in order to access the tank

Duane did an awesome job on our couch! Looks like new again, the couch doesn't smell "chemically"…read morewhich I was really happy about since I have fur babies definitely recommending Duane to all my friends, thanks again Duane

I found this store a couple of doors down from where I work…read more I need to say thank you! I always walk in confused and never really sure how to send these small packages to my nieces. I always walk out confident that they'll get those gifts. Plus I'm extremely confident that my returns are getting back to where they belong. Store is small, but you don't need much. There are all of the things you need to send a letter or a package and the owner is always so nice and welcoming. He's been great every time I walk in. If you are near Oracle and Ina and you need to send something via snail mail well stop in and get it done!

my brother passed away and I needed to get a wooden ship that was handmade by our great uncle from…read moreAz. to NY. I went to Pak Mail and was told it could be done. Robert did an amazing job of planning it out so the ship would arrive unscathed and it did! I'm sure I drove him a bit crazy during the process but he was patient and explained everything he was doing. I thank him.

Mr appliance replaced a compressor in my lg refrigerator  1…read more It took text 6hours to install kitchen was consumed debri left behind 2. 6months later refrigerator goes out 3. This time lg contract lg specialist to come out within the week to replace repair it took two/hours ....according to specialist  They never change the filter  *They never flush the system which is required before a compressor install  *They never updated the software  and  *They used an older version of compressor which I had to wait 3weeks for the part  *Mr appliance is a very small outfit owner is terrible in customer service not knowledgeable but thinks he is the wife knows customer services but is at a disadvantage because husband as owner...they are now worth the service fee go with ATS Sent from my iPhone On Jun 26, 2026, at 11:13AM, Kgray wrote: Mr appliance replaced a compressor in my lg refrigerator  1. It took text 6hours to install kitchen was consumed debri left behind 2. 6months later refrigerator goes out 3. This time lg contract lg specialist to come out within the week to replace repair it took two/hours ....according to specialist  They never change the filter they never flush the system which is required before a compressor install and they used an older version or compressor and I waited 3weeks for the part  Mr appliance is a very small outfit owner is terrible in customer service not knowledgeable but thinks he is the wife knows customer services but is at a disadvantage because husband as owner...they are now worth the service fee go with ATS Tried to call you first call was ignored several time now will post on yelp Sent from my iPhone On Jan 13, 2026, at 3:06PM, Mr. Appliance of Oro Valley order was put on week of Christmas 2025 I did not leave a review on this date cause it was nothing worrying of saying but here we are 6/26/26 and pissed poor service before and after

Our fridge water filter housing failed and Mr. Appliance diagnosed it quickly, got the part fast,…read moreand Brian replaced the housing quickly while explaining clearly what had happened. The coils were very dirty as we have two dogs who shed and he cleaned them in the process. Pricing was very reasonable and clearly itemized on the estimate. They will be my go-to for any appliance repair in the future. They notified me in advance about part delivery timing and when the tech would arrive and he got here on time and was very efficient, good to have a service like this in Tucson.

We've been using Advanced Mobile Storage for over a year, each time we've received professionalism,…read moreBobby calls when he says he's going to call. The storage unit. gets delivered when they say it's going to get delivered. They give a 2 hour window, and the driver calls you when he's 20 minutes away. Because we've been very satisfied with the service, we've now rented a 2nd unit.

AAA Desert Container helped me with all my hauling needs. they are professional and understanding…read more Thank you for all your help and guidance.

What a great experience! My parents called Speedway Junk Removal and spoke with Mateo to get an…read moreestimate to remove their old hot tub. Brody and Ronnie came out, and were so polite and professional. The estimate price was very affordable and they said they could complete the job that day. My parents were thrilled and so happy with the service from Mateo's team and will recommend them to anyone!

I needed furniture and trash removed for a final move out from a 2nd floor apartment and Matteo…read moreresponded immediately and gave me a very reasonable estimate. They showed up on time, professional and did more than what was asked for the best price in town. Don't go anywhere else. If you're in Tucson call Speedway first! 10/10!

John was phenomenal!! He was honest, professional, efficient, and did an AMAZING JOB!! He measured…read moreevery room and gave me a full breakdown of materials and labor. We literally didn't know the color of our grout until he cleaned it. I would recommend him to anyone and everyone! I had purchased a living social from a competitor who tried to cheat us and ended up requesting a refund before calling John - I wished I had called him first!

Steve was here this morning and did a great job on my ceramic tile and grout. Will use this service…read moreagain.