There are honestly a lot of people in Windsor and Suffolk that this is their regular dentist. The…read morepractice has been there for a very long time and they hire doctors that are competent and professional. The real star of the show are the office staff and insurance professionals. A couple important parts of the process are though that you should make sure to have your insurance authorization done prior to receiving your care. I've been able to have reimbursement, but it's not an easy process.

The billing manager who claims to be one of the owners of the company is only in business for the…read moremoney!! I've always had good dealings with the dentists there and the hygienists, but when it came to the billing manager recently, who I believe is one of the dentist's wives in the position now, proved she is only for the money. She is horrible! I had been going there over 10 years and missed one appointment because of a legitimate reason. Always in the past, if there was an actual legitimate reason why and how come there was an appointment missed, I was not charged for it. But now with her in charge of the billing, policies have changed. I had only missed not even a handful of appointments in my over 10 years of going there and with I had a legitimate reason or missing an appointment, they would not charge me the $60 for the missed visit. She actually told me that once the charge is in the system, it cannot be taken out until paid! She is a liar and is not in it for the patient's actual best interest, but is only in it to make more money under illegitimate reasons. I'm going to miss the dentists and hygienists that I have grown to love going to because the newer owner and billing manager actually isn't even used to dealing with humans, but only numbers and money!!!

This is a great dental office, that treat you like family. They are very fair and reasonable and…read moregive excellent care. My whole family is seen here, and my husband completed his Invisalign and I am in process.

I have had this dentist for several years now and always have found them difficult to deal with…read more They are very unwilling to work with you. If you are 3 minutes late for an appointment they will make you reschedule and charge you the fee to do so (the fee is a $1 a minute for however long your appointment was to be). They are also relentless on their appointment reminders. They will text you EVERYDAY and call you every other day for a week before your appointment. It is annoying and disruptive. Their quality of dental work is middle of the road but just their office management is so painful I would go somewhere else. They make it so painful to just go to the dentist it isn't work your time.

Told me Iwas getting my extraction done under sedation then whe. I arranged for my fiancé & I to…read moretake a day off work as required for sedation appts , the (Dr.) very unprofessional said that they could look @ it - gave me ex rats which I already had done - stick his finger in my mouth & said we can pull it but in order to do sedation must have approval ( like he wasn't going to get paid ) You never ask the client about pay u ask the insurance which had already been done & them said he couldn't do it because he didn't have enough time , then walked out & his Mgr told me I could reschedule but they weren't going to do it ! Then when my fiancé said - I Heard her on the phone saying the appt was scheduled , she said well I can have a talk w them - but even tho that's what she told you it's not going to happen ! I told her destroy my file ! NEVER Would go Back she shut the door in my face !

If this is James Krochmal, then he is the one that Adam Foleck sent me to when he didn't know how…read moreto treat my infection. This was a way for Foleck to rid himself of me and I never returned to either of them. When you witness an infection like I have and tell a patient that you found nothing wrong and that some people live with it, It is time to retire. I believe that Dr. Foleck sent me there as a favor to Dr. Krochmal and neither of them should be trusted.

Simone and Bonnie are Arrogant. Have Poor Bedside Manner or should I say Dental Chairside Manner…read more When questioned all of sudden you are not a "Good Fit" for the practice. Interesting that the fit was good for 20 years while Horrowitz was there. Highly do not recommend

Dr Simone is a professional who cares about his patients' comfort. I had an implant inserted; he…read moreand his technician listened to my concerns; they were not impatient with me. Also, I was aware-both verbally and written-of all post op instructions. The atmosphere in this office is both pleasant and welcoming.

Great staff, skilled hygienists, and an exceptional dentist make Edenfield Dental Office stand out…read more From scheduling the appointment through check-in, treatment, and departure, every step feels seamless and professional. The quality of care and overall experience eliminate anxiety, nervousness, and discomfort. Friends, family, and even fellow patients in the waiting room consistently express trust and satisfaction with this practice. I highly recommend Edenfield Dental Office. .

I am extremely disappointed with the way this situation was handled. I scheduled my dental…read moreappointment six months in advance, and my appointment was for 8:00 AM today. I drove approximately 30 minutes to get there, only to be told upon arrival that the office is no longer in-network with TRICARE. What makes this especially frustrating is that when I originally scheduled my appointment, this office was in-network with my insurance. If the office decided to stop accepting TRICARE, I believe it was their responsibility to notify existing patients who had appointments scheduled--especially appointments that were booked months in advance. Had I been informed even four months ago, I would have had plenty of time to find another dentist and avoid wasting my time, gas, and an entire morning. What also bothered me was that the office seemed more than prepared to collect a copay, yet there was apparently no effort made to communicate this major insurance change to patients ahead of time. I should not have to arrive at my appointment to discover that the office is no longer accepting my insurance. This was extremely inconvenient and, in my opinion, unprofessional. I understand that insurance contracts and networks can change, but patients deserve timely communication when those changes directly affect an appointment they already scheduled. I would strongly encourage this office to improve its communication with existing patients. A simple phone call, email, or message notifying me of the insurance change could have saved me a significant amount of time and frustration.

I thought the name has changed! I don't think they are there anymore…read more Great service, however.

I'm 41, I've had my share of dental experiences over the years, most good to great. I'm also…read morefamiliar with orthodontics and terminology, I like to understand what is being explained to me, allows for a better experience between myself and dental staff. So when I go in two weeks ago for a crown, I was told incorrectly over the phone what I was to expect for the appt., being told one day for the procedure, and then in person that it would be a two visit process. The doctor, I assume, never introduced herself, asked me and hour later after I was in the room waiting, "are you ready to get this party started?" She then explains I'm going to get a "tree stump," IOWs, a post, I know this from a previous tooth. Tells me I'm going to have a plastic cap for 3 weeks while the crown is being made, and it will be mailed to me, not the office, for the second visit. Red flags galore, over an hour late in seeing I. The room, unprofessional interaction, godawful office space, didn't look remotely current with the equip. Staff coming in and out rummaging for supplies as I waited. No apology for being late. Officer manager quotes me 4 weeks until the second visit, contradicting whomever spoke to me prior. Spider sense, gut feeling, fight or flight, I said no thanks, and left. I went to a different dentist that is out of network and it was well worth the money. Don't skimp just because the dentist is covered by your insurance. Go with who's great, not sure hat obviously felt like to was going to be a horrible experience.

I've been coming here for many years which is why I can't believe I've never reviewed it…read more Dr. Jenkins and his staff are wonderful. The office isn't anything spectacular. The waiting room is fairly small but don't let that fool you; there is plenty of space where they can take patients in the back. Dr. Jenkins has an obsession with Spider-Man so you'll see poster boards everywhere! Also, since they are right next to a Jimmy Johns, you'll be smelling their bread goodness the whole time so don't come hungry! All the dental hygienists are very friendly. They take xrays with speed and ease. Dr. Jenkins is very thorough. They also give you a treatment plan with the cost (before and after insurance) ready for you by the time you check out. Great dentist! Great hygienists! They accept pretty much all insurance!

I receive amazing service every time! The customer service is amazing, I always receive a warm…read morewelcome as soon as I walk through the door. I can tell they value my time. Today my appointment was at 1 pm and I arrived at 12:59 pm. I signed in and was called back at 1. I actually enjoy myself when I visit Dr. Jenkins. He is always sure to explain each step whenever I have procedures (extraction, fillings, etc.) I love that I receive text messages reminding me of my appointments and when I need to make an appointment. I have recommended Dr. Jenkins to any adult I knew that needed a dentist. This is the only "Doctor's office" I visit where every department is amazing (customer service and service). It is also the only "Doctor's office" I visit and never have to wait more than 5 minutes past my appointment time. Amazing!!! In the 5 plus years I have been receiving service at this office, I have never been disappointed.

After years of being a patient, I expected better treatment and, at the very least, the basic…read morecourtesy of being notified that my appointment had been cancelled. Konikoff, you need to do better. This is not how you treat people who have supported your business for years. I'll find another dentist. That's not a problem. What is a problem is that a longtime patient can have an appointment cancelled, receive a reminder to show up anyway, wait 26 minutes, and then be told they need to reschedule--with apparently no one taking responsibility for it.

The original people who owned Konikoff were absolutley amazing! The people who bought the company,…read moreIt has gone downhill. The receptionists are short and rude! When checking out they could care less. I asked them to print out what I needed done detailed and of what It would cost me and she said she could not provide that after the dentist said they could and would. Called them to get the same thing sent to my email, she never sent It. Called back and talked to another person she said the same thing which Is BS! It also says on their site what insurances they accept, I have 2 and they accept both It states on this site, but one of them they do not accept........ It should cost me less to nothing with both insurances ha what a joke not here