Good DDS, bad billing system. This was my first visit. So as I'm sitting in the chair mouth open, a…read morefront desk person comes to the area to discuss payment. That was a first for me.. a bit pushy for my liking. My insurance is good and whatever they didn't cover I planned on using care credit. So about a month later I received a statement of billing from my insurance and saw that I was charged almost $300 more than what I should have. I called the office and was told that there was a credit on my account that I can use when I come back. I don't think so...

I have been going to see Dr. Gwaltney for over 14 years. He is a great dentist and has done lots of…read morecrowns for me over the years. He has come in to help me on the weekend when I was in pain and had loss a crown. I highly recommend his office.

We had a preexisting relationship with Dr.Boyd. My husband has done work for her and he's been her…read morepatient for dental work. Another member of her family was near and dear to me through my early adulthood and through the loss of our son 6 years ago. My husband recently had a crown come off which uncovered significant decay. This was work she had previously done for him. He went in to see what could be done. He needed an extraction, bone graft and resin. He did not want a full work up as he wasnt having issues with any other teeth. Dr.Boyd does not take our insurance so we pay out of pocket and he wanted to keep things reasonably priced. He left that day with a price to get the tooth fixed and made a brief statement of "hey let me know if you guys need any work done and we could work out a barter". Again...preexisting relationship, he's done work for them before. Not really a weird thing to say from one business owner to another. He calls a few days later to schedule the work after looking into some holistic dental options and decided he would rather go with who he knew. They weren't able to get him in for a month but he committed to scheduling anyway. He asked out of consideration of their business what the cancellation policy was in the event he found someone to do it sooner should the pain worsen. This is a tooth that is infected with no crown to cover it. They immediately met him with a refusal to schedule because "he has another dentist". He explained he doesnt have another dentist but was simply stating that in the event the tooth gets worse he may need to get in sooner somewhere and wanted to be considerate ofntheir cancellation policy. The girl on the phone stated she "did not believe him and they werent going to see him as a patient at all anymore." She was incredibly unprofessional and ugly. In any other professional setting she would have been fired but this was Dr.Boyds relative. I went up to the office in hopes to speak with her or Dr.Boyd and remedy whatever miscommunication had occurred. I ended up speaking with the male that works the front desk. They painted my husband in a such a demeaning light because of his barter statement and unwillingness to have all of his teeth worked up. He is one of the most honest, kind, filled with integrity persons you'll ever meet. A successful and well liked business owner. When I went to the office I honestly thought there could have been miscommunication between the relative and Dr.Boyd who supposedly supported the discontinuation of seeing my husband. I found out there was none and it was in fact decided by Dr.Boyd. I remained very kind and calm because thats how you should treat people. The man at the front desk would not look me in the face. He wouldn't answer what he meant by "muddy legal waters". I asked what they expected someone in pain to do if Dr.Boyd can't get to them soon enough because the response on this date was literally we refuse to see you as a patient anymore ever, but it had already been decided they would not see him or justify or reason anything else. We have been wildly caught off guard by this experience. It honestly felt like they elevated themselves above my husband. Like they cared more about lining their pockets than the pain the patients are in or honoring peoples medical choices for themselves. This has not been our experience before so understand that you could also be treated this way at some point. Regardless we're relieved to uncover this truth so we can find somewhere else with more integrity and compassion for their patients.

My last review was removed. I came in for a cleaning. Never…read moregot it. Felt like I was scammed. They do all the insurance chargeable tasks and procedures. Then refer you out to "deep cleaning". The next group does all the same chargeable tasks and procedures then sits you down to set up payment plan Dr Boyd's depth measurement on the gums were twice what The next office came up with, although I was assured that I would need deep cleaning and regular cleaning for the rest of my life....and an appointment can be set when payment plan is signed,but not sure how much insurance is going to cover...scam It would be a total of 6 months by the time I would make it in to the chair for a cleaning. My teeth are fine. Somebodies have collected insurance payment but offered no real service to patient. This feels a lot like a scam We shall see if this gets removed

The missing star is for ALEXA! It has been about a year and a half since I have seen you! I knew…read moreas soon as you started using your instruments, YOUR work was was what I am accustomed to. I understand your not returning but it truly broke my heart you didn't! More have left, Dr. Joy and now Carla! I understand Dr. Joy retired but Carla, I do not. My husband saw Dr. Evans. He said she was great! Not sure who I am seeing my upcoming visit but maybe it's Dr. Evans. If I don't see you Dr. Evans, please note in our family cemetery the wealthy people were Evans'! This is a compliment to you! Respectfully yours, Ann M. Ladd of NC. PS: TO my new hygienist, my teeth will come clean per Brenda Bradshaw, ODU HYGIENIST teacher and patient at your facility, the last I heard!!! Ms. Bradshaw stated it takes TIME & PATIENCES. My teeth have stained badly since I was a child!

My entire experience dealing with this practice has been disappointing and I never even set foot in…read morethe clinic. Commonwealth Dentistry may have good dentists (I do not know), but the front desk staff is UNORGANIZED, INCOMPETENT, and INEFFICIENT. On 9 May 2023 I called to make an appointment and establish care at this clinic. I picked this clinic mainly because of the location and I also saw it had some good reviews. They asked for ALL MY INFORMATION (phone call lasted 10 minutes and 18 seconds) and scheduled me for 29 June 2023. They were booked over a month out, but I decided to give them a try. On 26 June 2023 (three days before my appointment), they called me to tell me that because of a 'scheduling conflict', they had to reschedule my appointment and the only appointment available was TWO months out! I was not happy and asked to be put on a waitlist, but I decided to still give them a try. My appointment was set for 31 August 2023. ONE DAY prior to my appointment, after I had waited THREE months from my initial contact and TWO months after they had to reschedule me, they messaged me to let me know that my 'insurance was out of network'. The message was followed by a phone call where the staff seemed indifferent in tone and appeared shocked I was even upset and not once did I hear an apology. This is complete incompetence, lacking consideration for a potential client, and shows how inefficient the scheduling/administrative staff is at Commonwealth Dentistry. How do you schedule a client in May for a June appointment that you then reschedule for the end of August and you do not verify in all that time their insurance??? YOU DO NOT DO THIS TO PEOPLE!!!!!!!! My mistake was giving them an opportunity even after they showed their lack of care and consideration for me as a patient. This may be a blessing in disguise that after waiting three months I will never do business with this clinic.

I'm not from here and I forgot my elastic bands for my teeth! I called to see if they could help me…read moreout and they were so nice and accommodating! They made me feel like one of their own patients! Thank you so much for saving me today!

Very friendly staff. I like how if you have any kind of emergency they are always willing to work…read morewith you and get you in l. They do work with your schedule. Dr. Anderson is so great with all the patients . He is also very active member with many of the community organizations. You can tell he takes great pride in his work. I'm sure my second daughter will be needing orthodontic work and we will definitely be using this practice.

Don't bother attempting to become a patient of this practice…read more I requested an urgent but not emergent appointment using their on line messaging platform. Two days later I called and left 2 messages requesting. Call back and an appointment. NEVER RECEIVED A CALL, OR KISS MY ASS OR ANY OTHER COMMUNICATION. I would have at least expected some response after reaching out 3 times. The dentist may be competent but I will never know.

From the owner: We are a general dentistry practice that has served Suffolk and the wider community since 1959. We…read morebelieve that oral health is a vital part of a person's general well-being. Our mission is to treat each patient in a kind, comfortable, and compassionate way; to provide the highest quality dental care; and to restore each patient to optimal oral health. Our aim is to treat you like we would treat our family from the moment you walk in the door and throughout the course of your treatment. Our state-of-the-art office, equipped with your comfort and safety in mind, features digital X-rays, air abrasion micro-dentistry, laser technology, and CEREC ® 3D chairside labs. By combining advanced dental technology with exceptional clinical expertise, we ensure that your dental experience is always positive and rewarding.

I will say i had a previous good experience with this office. This time i have a tooth causing me…read morepain and try to make an online appointment but an existing customer can't do that. So i was in the area and swung by the office to make an appointment. The receptionist says you can't do it in person you have to call this number. I replied that is the number to this office and she said yes pick option 1. So I go outside call the number(no option 1btw) and watch the same lady make the appointment with me over the phone. I am like why couldn't you make the appointment while i was standing in front of you it still makes no sense. On top of that i am in pain an my appointment is 8 days away.

From Nicole to Bri, to Stephanie, to Mikayla, etc..all of those ladies (along with the others I…read moredidn't name because I'm super horrible with names but can always remember a face!) are absolutely amazing!!! They're extremely knowledgeable, kind, and they always have the best suggestions and the most helpful advice after a service has been completed. The way they break things down to my husband and I is absolutely amazing and one of the many reasons we love going there all the way from Hampton (yes, there's an Aspen in Hampton, but we prefer this location because of them). And I can't forget that it's always so clean. This is by far the nicest dentist office I've ever visited!