There are honestly a lot of people in Windsor and Suffolk that this is their regular dentist. The…read morepractice has been there for a very long time and they hire doctors that are competent and professional. The real star of the show are the office staff and insurance professionals. A couple important parts of the process are though that you should make sure to have your insurance authorization done prior to receiving your care. I've been able to have reimbursement, but it's not an easy process.

The billing manager who claims to be one of the owners of the company is only in business for the…read moremoney!! I've always had good dealings with the dentists there and the hygienists, but when it came to the billing manager recently, who I believe is one of the dentist's wives in the position now, proved she is only for the money. She is horrible! I had been going there over 10 years and missed one appointment because of a legitimate reason. Always in the past, if there was an actual legitimate reason why and how come there was an appointment missed, I was not charged for it. But now with her in charge of the billing, policies have changed. I had only missed not even a handful of appointments in my over 10 years of going there and with I had a legitimate reason or missing an appointment, they would not charge me the $60 for the missed visit. She actually told me that once the charge is in the system, it cannot be taken out until paid! She is a liar and is not in it for the patient's actual best interest, but is only in it to make more money under illegitimate reasons. I'm going to miss the dentists and hygienists that I have grown to love going to because the newer owner and billing manager actually isn't even used to dealing with humans, but only numbers and money!!!

Simone and Bonnie are Arrogant. Have Poor Bedside Manner or should I say Dental Chairside Manner…read more When questioned all of sudden you are not a "Good Fit" for the practice. Interesting that the fit was good for 20 years while Horrowitz was there. Highly do not recommend

Dr Simone is a professional who cares about his patients' comfort. I had an implant inserted; he…read moreand his technician listened to my concerns; they were not impatient with me. Also, I was aware-both verbally and written-of all post op instructions. The atmosphere in this office is both pleasant and welcoming.

I had a great experience and consultation with Dr. Guter. He clearly explained my options. Very…read morecomprehensive. I highly recommend him!!!

I had stage three of my tooth implant done with Dr. Guter yesterday, and the experience was…read moreexcellent. The staff was kind and friendly, and both Dr. Guter and his assistant helped me feel calm and confident. I truly felt I was in great hands!

They can start by informing people about payment before they put you in the chair and numb you for…read morea tooth extraction then walk you over to the finance department to tell you your insurance isn't paying for it. I asked what if you didn't have the money to pay them. You would just let the person leave while their mouth is numbed up and they told me yes very unprofessional.

I recently saw Dr. Trotter for a simple tooth extraction. Like a lot of people, I have a lot of…read moreapprehension when I visit the dentist not to mention an oral surgeon. However, the entire staff was great from the moment I walked in the door until I left. When it actually came time for my tooth extraction, Dr. Trotter's assistant had me put on sunglasses and I said to her, "okay if I close my eyes?" and Dr. Trotter said "that fine, I'll keep mine open." This was also the first time I elected to only have a local anesthetic so I was a little extra nervous, but Dr. Trotter and his entire staff was wonderful. I would highly recommend Dr. Trotter and his staff to anyone needing an oral surgeon.

Competent Doctors and Hygenists. Office staff is highly competent and accommodating.read more

When I first moved to NN, I was referred to this dental practice. After many years, I finally…read moredecided to move on. Dr. Mike is awesome - seriously - great guy, and does very good work. It's just that most of your preventative dental care is handled by the hygienists and the staff here just went downhill over time. The last few times I went in for cleanings they weren't good and the hygienist was odd. I'm assuming this is an ongoing issue as more recently when booking appointments, people were asked if they had a preference of hygienist (which wasn't usual before). The piece that sent me over the edge is that one of the women who works at the front desk (who always seems annoyed that you're there and is incredibly rude in her speaking tone) scheduled a cleaning appointment for me and gave me an appointment card. I put the date and time immediately into my Google calendar because, let's be real, I live and die by Google calendar. Then out of the blue, a week before my appointment, I get a call that I missed the appointment. I explained that I'd been told it was the following week. The woman argued with me and said it would be a $60 cancelation fee before I could reschedule. Because I'm known to lose my cool at bad customer service, I had my much calmer and much more successful at negotiating customer service issues husband follow up. After a couple calls back and forth, even his gentle soul was done with the rude behavior. We pay far too much for insurance to receive bad customer service - I'm the first to critique it at a restaurant, why it's taken me so long to stop putting up with bad health care service is a mystery to me. So that put us on the hunt for another dentist who actually had a decent staff - there's gotta be a good one around Bad News somewhere, right?

*surgery day review*…read more To start I want to say that I scrutinize every organization I write about. Please know that my scrutiny is not to be mean but to make sure I'm providing an honest and well written review. This establishment is pretty amazing--that is an understatement actually. We arrived the morning on time for a 9am appointment. My son was brought back promptly and the pre surgery set up began immediately. My son (who was the patient) stated that doctor and the tech were incredibly nice, professional and treated him with patience. While I sat in the lobby the tech Heather came out, said everything is all set and ready to go, then went back to the room. That small peace of mind was reassuring. While waiting the hour it took for the 4 wisdom teeth extraction I drank coffee provided in the lobby Keurig. The only downfall and it is a slight one, is that I carried my coffee trash with me because I could not find a trash can, even a small one. My son asked to keep his teeth and he was able to keep the ones that did not break in the extraction process. When the removal was over I was brought back to the recovery room and Heather did a fantastic job going over the procedures for the next couple days. I won't lie I didn't remember a lot because there was just so many dos, don'ts, make sure you don't forget, sleep this way, don't sleep that way etc. When my son stood up Heather had him grab her arm and she patiently waited for him to get all the way up, had him take a deep breath and then started walking slowly. My son held onto Heathers arm as she held onto the loop of his pants (with his permission of course) and they slooooowly walked to the car. When they got outside Heather asked my son to stand for a moment and take a deep breath in to make sure he was able to acclimate to the outside and still being a little weird from anesthesia. Heather walked him all the way to the car, she is absolutely amazing and I mean that 107%! That evening the office called to check on my son before they closed. The office was closed on Wednesday and when they reopened on Thursday I called with questions. The staff was so sweet answering the pieces of info I forgot from the day of the removal. A couple days go by and I have more questions and a concern on Friday. An appt was made for my son to come and see the doctor for a quick check up, he was reassured that he was healing well and all looked good. One week post surgery, I called with another slight concern, Heather answered and we both laughed because I was calling AGAIN however she was incredibly kind with her answers. I will recommend this oral surgeon and staff again and again and again. Don't take my word for it, get a consult yourself when you are in need.

I NEVER leave reviews good or bad, in fact I just created an account only to leave positive…read morefeedback here. I had a major emergency procedure done with 4 wisdom teeth to be removed as well as 5 impacted molars and Dr Byrnside and her staff were better than I could've hoped for. I was very nervous going in but the procedure was quick they accommodated scheduling, reassured me throughout the process and even followed up and helped through the recovery process. Assistant Corra and Tracy at the front were both very caring and made the experience much easier and less stressful. 10/10

I love this Dentist. I moved a little further away and decided to try a different dentist out of…read moreconvenience... when I was told I needed 2 crowns I decided to go somewhere that did everything same day, so I wouldn't have to wear a temporary crown. Well after getting there, they shot an additional x ray free of charge to see what was going on, and then decided I needed a filling instead of a crown- saving me about $500. The honestly coupled with the expertise go a long way. I'll make the drive to this dentist from here on out cause it's worth it.

I've been having mouth pain and called to make an appointment - they said they could fit me in THAT…read moreafternoon or the very next day if I wanted. Apparently I lucked out because after that they were booked until April, but I was impressed. The office is pretty unassuming from the outside, but the waiting room inside is great. Very calming, nice decor and lots of art. All of the women that I talked to at the front desk (and pretty much every other person i encountered there) were very friendly. Everyone seemed happy to be there, like they actually liked their jobs. And Dr. Horwitz was the BEST! He has the greatest bed side manner I've ever experienced. The whole time he was very pleasant and joked around. He made me feel at ease, which is nice when you're about to go under the drill. He was also very quick - 5 cavities in around an hour, when my old dentist would have done 4 cavities in 2 hours. I'll definitely be coming back if I can. And the rumors are true: they play great music!

I had such a great experience at Modern Family Dentistry. The office is beautiful, the staff is…read moreamazing, and I felt like my cleaning and overall care were extremely thorough. They gave helpful recommendations and even provided a referral. This is officially my family's new long‑term dentist.

Once again, a fabulous visit! Nice relaxing wait room, and appointments are always on time or very…read moreclose to it. My hygienist was very friendly, informative, and engaging. The dentist was very nice, as well: pleasant, engaging, informative. Need a dentist? Check Them Out!