Visiting this place feels like going to a family reunion or visiting "Cheers" where everyone knows…read moreyour name. The staff is incredibly friendly, and Dr. Tim is brilliant; he performed an implant for me, and it was fantastic. I have been a patient there for several years and have consistently received excellent service.

UPDATE -- October 7, 2026 Dr. Perez has responded publicly…read moreto my review, and I believe several points deserve clarification. Most importantly, he acknowledges that the three $35 bills I received in June, July, and August 2026 were sent "in error." That is precisely the billing problem I described. But this was not the only time. There were several billing discrepancies, including one bill showing that I owed $423 when my insurance records and EOBs showed that I owed only $20. He explains that coordinating two insurance companies can take 6-9 months. I understand that insurance billing can be complicated. However, that explanation does not describe what happened in this particular case. The procedure was performed in February 2026. Both insurance claims were processed in March, and the EOBs showed that I owed $0. I nevertheless received three $35 bills in June, July, and August. I returned the first bill with an explanation, called after the third bill, was told I would receive a call the next day, and received no call. I called again a week later and left another message. Several days later, when the office called regarding an appointment, I asked to speak with the bookkeeper. I was asked to provide documentation of the insurance payments. I explained that I believed the office should have that information. In frustration, I joked, "If you want me to be your bookkeeper, I'll take care of it. Hire me as your bookkeeper." I was told they would take care of it. Five minutes later, Dr. Perez called me. I expected an explanation or apology for the difficulty I had experienced tracking the billing and getting my calls returned. Instead, he told me to find another dentist. He told me that I didn't understand insurance and that the discrepancies were only a few dollars here and there. He did not address the specific discrepancies I had raised. Dr. Perez also says that I insulted his wife, Iliana. I did not question her intelligence or call her "dumb." I was frustrated after repeatedly trying to get the billing problem resolved and not receiving responses to my calls and messages. I also did not send "frantic voicemails" demanding a response on Friday night or Saturday. My calls were made during the office's regular business hours. I also find it noteworthy that, rather than limiting his response to the billing issue, Dr. Perez has made a number of personal comments about me in his emails, including references to my age, my "unique personality," my "less than warm attitude," calling me "petty," and, most recently, calling me "an overall awful person." He also emailed my wife offering "condolences for what you have to deal with at home." Those comments have nothing to do with whether the bills were accurate. I have never said that filing two insurance claims is easy. My point is that I repeatedly received bills that I could not reconcile with my insurance EOBs and had considerable difficulty getting those discrepancies addressed. In my years of receiving dental care from other providers, I have never experienced this kind of recurring billing problem. I have now chosen another dentist, and I expect my future dental care to be different. I stand by my original review. It describes my personal experience and is supported by the bills and insurance EOBs I have retained.

Very professional. Dr Paxton took the time to describe what was going on in my tooth. You can see…read morethey cared. The office felt like family. This is my go to dentist in Virginia Beach !!

After 18 years as a patient of the practice my wife and I have been extremely impressed with Dr…read more Rutledge and his staff's compassionate care. My recent cleaning was one of the best with their new dental hygienist Tabitha. What an awesome addition to the team. Totally pain free experience and sincere bedside manner. The entire staff is dedicated to a high level of dental care. I recommend them always! Thank you Jim and staff.

I 110% recommend Dr. Hogan's Office. The staff is amazing from the moment you walk in and inviting…read more They go above and beyond for their patients. Dr. Hogan is great, always there for his patients. He is honest, explains everything in detail and won't suggest something you don't need. When he took time out of his personal schedule to follow up with me to make sure everything was good after a procedure I had done, that was awesome. The entire staff cares for their patients and I am so glad I stuck with my gut choice and switched over to have them as my primary dentist. knew I would be in good hands.

I came here after a terrible experience with LWSS dentistry and WOW did they blow me away! The…read moreoffice is very welcoming and clean. Front desk was friendly. Nancy the hygienist helped me really understand the treatment I needed and the why behind it. She explained to me what she saw on my x-Ray. Even explained the proper way to use a powered toothbrush. Who knew all these years I have been brushing th wrong way.I ((for the record, I'm in my 30s)) Dr. Hogan was kind and genuine. He has trained a great staff and worthy of your trust. If your looking for a new dentist go here!

I came on an emergency visit: problem with an implant. This is the best place to, they treated me…read morelike a royalty . I was accepted here as a family member, the more to it this beautiful FAMILY gave me a ROYAL welcome. Doctors and All staff are very caring awesome wonderful beautiful people. Merry Christmas to you and Happy New Year . Love and Light to you my beloved Family !!!

I admit, I have not been to any dentist in some time. I came here on an emergency visit Tuesday…read moreafternoon based on Yelp reviews alone. Yelp was right, this place is stellar. I have been terrified of the dentist for some time. Kind of like the car dealership, you have a go-between who talks billing and insurance with you away from the nurse and dentist. It's discrete and comfortable without pressure. My nurse (dental hygienist) was Susan? Or Sandy? God she was an angel. She was so kind to me breaking down and upset and in pain. She made me feel so comfortable talking about stuff and offering anything I might need. My dentist was Dr Taylor who was incredibly knowledgeable and proficient. I got out what needed to come out and I even scheduled an appointment for regular maintenance later this month. I was made comfortable to be there, whether I needed nitrous or a valium, either are available. And they make sure you are physically comfortable with numbing. Mentally comfortable is hard, but true kindness shines through in the folks who work there. I got a kids "reward" (shark plushie) to hold while I had my procedure. When I left I got a "goodie bag" with full instructions on what I had done, extra gauze, and an emergency card. It's a little hinky getting in with the road construction on witchduck road. But soon as your turn on Grayson, by the church, it's there. There's an employee entrance on the witchduck side and another saying Ste 200 on the side, even though the dentist is Ste 100, this is the door you go in.

Dr. Anderson is very caring and very good over all. Been seeing him for years and I am very happy…read morewith him. All the technicians and staff are nice and courteous except for the front desk, Anitra. She could be condescending at times and have not seen her cheerful ever.

I've been going to this dentist for at least five years now…read more I really like going here because they keep it honest and simple. I originally came in many years ago and lets just say I didn't have the "greatest" checkup. They could've thrown many different options ($$) but they chose to do the most effective method per money value. After I got through that entire ordeal they told me the proper methods to keeping my teeth clean (and my particular issues). Since then, I just follow the instructions they gave me and continually have awesome checkups. Overall, it's just nice knowing that there's a practice out there that gives honest opinions on what to do and respects customers' budgets and lifestyles. Definitely worth checking out if you're looking for a dentist to go to!

Dr. Pelaez is hands down the best dentist I have ever been to! He takes his time explaining your…read morex-rays, is incredibly personable, and has a thorough approach to the work he does. I have been going to him for years and am always impressed by his knowledge and skill. Would highly recommend Dr. Pelaez to anyone seeking a wonderful dental experience.

If I could give a zero I Would. I had an Appointment today…read moreMay 18 at 1. Called this morning to tell me that they don't take my insurance which on the website it says they Do. The Girl who called me Christina was INCREDIBLY RUDE and professional. I called back to Cancel my appointment and she told me if I miss two more appointments that I Cant return to the dental office but reminder it wasn't my fault I wasn't going to be there for my appointment. I was going to reschedule when I get a new dental insurance but I will not be returning. She continued to tell me how she sent information to my phone but I never received it. and she continued to repeat her self with the worst attitude. I filled out a new client paperwork but I have been there before. I will not be Returning and will also not recommend this dental office to family and friends. they need to have people at the front desk that actually wanna help and care for their clients. Very unprofessional

I recently visited Dr. Folck's office for some fillings, and I couldn't be happier with my…read moreexperience! From the moment I walked in, the staff made me feel so welcome and at ease. Their friendliness combined with the calm, clean environment truly sets this place apart. Dr. Folck is absolutely wonderful--she is kind, gentle, and genuinely cares about her patients. During my procedure, she took the time to explain everything, ensuring I was comfortable all the way through. What I particularly loved was the view from the treatment room; it's beautiful and relaxing, which made the whole experience even more pleasant. I highly recommend Dr. Folck for anyone looking for a compassionate and skilled dentist. Thank you for a fantastic visit!

I've been going here since my mom coerced me into leaving our prior dentist. She started going here…read moreand was shocked at how amazing their customer service was, as well as how thorough Dr. Santos is. I used to love coming to the dentist (we all have our quirks, people!), until I had a bad experience at our prior dentist. I decided to give Smile By Design a go, and I love it (although I can't say I LOVE getting dental work done- I'm now a normal person that dreads the dentist). I've had filling removal & re-fills done, and I expressed my fear & anxiety to Dr. Santos, and she was so calm and patient with me during the entire procedure. That first experience I had with her made me feel totally comfortable and I trust her completely with my teeth. I think they do offer a lot of options, and some people are put off by that, but I'm gonna tell you- I bought that expensive Bluetooth toothbrush they offered me, and while the Bluetooth part is whatever (IMHO), my teeth have never felt better and my hygienist notices a difference in my teeth (which I totally believe!). My teeth feel like I just got a cleaning every single time I brush with it (which is nightly). Dr. Santos also suggested I get a soft night guard, and while my insurance doesn't cover that, I saved my pennies and got fitted for it. In summary, I do feel as though this dentistry has my teeth in their best interest, and I would recommend anyone going here! If you've had bad experiences at the dentist, be honest with them about it and I think they'll baby you like they baby me. We need it!

Best customer service experience ever. The entire staff is welcoming and professional.read more

Very professional. I felt like I was always in good hands! The rates are reasonable and the value…read moreis high.

After years of being a patient, I expected better treatment and, at the very least, the basic…read morecourtesy of being notified that my appointment had been cancelled. Konikoff, you need to do better. This is not how you treat people who have supported your business for years. I'll find another dentist. That's not a problem. What is a problem is that a longtime patient can have an appointment cancelled, receive a reminder to show up anyway, wait 26 minutes, and then be told they need to reschedule--with apparently no one taking responsibility for it.

The original people who owned Konikoff were absolutley amazing! The people who bought the company,…read moreIt has gone downhill. The receptionists are short and rude! When checking out they could care less. I asked them to print out what I needed done detailed and of what It would cost me and she said she could not provide that after the dentist said they could and would. Called them to get the same thing sent to my email, she never sent It. Called back and talked to another person she said the same thing which Is BS! It also says on their site what insurances they accept, I have 2 and they accept both It states on this site, but one of them they do not accept........ It should cost me less to nothing with both insurances ha what a joke not here

had the pleasure of meeting Dr. Tucker and her staff, and my experience was exceptional from start…read moreto finish. The office was impressively clean, and I felt welcome the moment I walked through the door. I was especially delighted to meet their in‑office service animal, Cosmo--calming, adorable, and truly a highlight of my visit. Dr. Tucker's team was warm, professional, and attentive. The front desk technician greeted me with a genuine smile and assisted me almost immediately. Every staff member introduced themselves with kindness and professionalism, which made me feel well cared for throughout my visit. The X‑ray technician was efficient and pleasant, making the process quick and comfortable. Dr. Tucker conducted a thorough examination and was transparent about my treatment plan and associated costs. I also have to highlight the hygienist--I've never had someone so knowledgeable, precise, and informative. She explained things I had never heard before, leaving me feeling empowered and confident in how to care for my beautifully cleaned teeth. Her expertise is a true testament to the team's dedication to patient education and high‑quality care. I genuinely cannot wait to return for another 5‑star experience. Amazing job, Dr. Tucker and team. With this level of care, I'm not sure why anyone would have complaints. This office truly knows how to take care of their patients

I received a call two days before my scheduled dental appointment, asking the same questions I had…read morebeen asked when I initially scheduled it weeks ago. I have several dental issues that need attention, including a crown adjustment. During the discussion, I was informed that the dentist would charge me the full amount for adjusting my crown, as if it were a new one. I was told the dentist would need to remove my crown. You do not need to remove a crown to do an adjustment. A new crown is 1,500- 2,000 dollars so that amount for an adjustment is outrageous!!! They highly recommended that I visit the dentist who had placed the crown on me. This was the first time I had ever heard such a recommendation. I believe that whoever scheduled the appointments should have informed me or the office well in advance, at least more than two days before the appointment.