Gary is terrific - what a wonderful experience from start to finish. My wife and I are delighted…read morewith my custom suit from Steve's, and the service was exceptional. Definitely will be back for more and highly recommend them for quality, value and professionalism.

Amazing, professional tailoring service. Fair pricing and very quick turnaround. I was tight on…read moretime and Steve's hooked me up with a perfectly fitting new suit in three days! Couldn't recommend more.

Wish I could be more generous, but a poor experience on multiple levels. Wedding party, three tuxes…read morerented from Men's Warehouse in Niles. So the fella is "fitting you", tape measure in hand, humming as he goes, all's good, correct? I mean, the guy is actually taking YOUR measurements for the tux ordered. All three of us in the party, when the tuxes arrive? Disaster...pant legs inches too short, sleeves hiding the hands, almost comical. The staff tells us, when questioned, "it's not uncommon to have this happen". (I'm scratching my head, like, whats the actual PURPOSE then of having a tailor or employee actally measure you. Came down to the wire, day before the wedding. where things were rectified. (Mebbe the one employee sitting unconcerned, with her feet up on her phone, could have had some insight. But she was pretty busy on TikTok, I think). Lastly, the hasp clips on the side of my pants wouldnt stay secured, I spent the entire reception pulling my pants up. Sigh Need a tux rental? Strongly advise to look elsewhere

Men's Warehouse asked us to contact them to resolve the issue through a link they sent. I did and…read moreno response. This is the kind of company you will deal with if you shop there. Suggestion: Go somewhere else and don't waste your time.

I think her name is Anita-- super helpful. Helped me and my son (non- classy chaps) pick out dress…read moreclothes. Knew exactly what we wanted and picked the right sizes the first time for us!

The service is awful. Finding an associate is always a challenge. The racks are always a mess and…read moreonly the wealthy can afford to shop there. Even the clearance racks are overpriced.

They are so helpful, I went there to get shoes and they brought out many for me to try on. The…read moreproprietor sat on the floor and put them on my feet! Wow! Amazing! And the shoes were real leather and felt amazing!

I am pleased that I selected Neal's for a perfect fit and my knees , ankles and legs thank them…read moretoo!!! Tom was so patient to explain that I needed a proper size since my orthotist would be installing some shoe inserts . My orthotist had originally refused to make the mold for new shoe inserts until I returned with a shoe that would accommodate the new inserts so they would work correctly. Tom was very patient, kind and knowledgeable in helping me find a comfortable Brooks sneaker that was perfect!!! When I returned to the orthotist , he gave me the thumbs up and I'm now reaping the benefits of not having achy pains in my legs and feet. I'll be a customer for life of this wonder small business right in my hometown

Customer service was top notch. Everyone was professional and personable. During final fitting the…read moreday before my daughter's wedding it turned out the suit shirt was a little snug. Initially the best they could do was guarantee a new shirt would be in by 4:30pm the next day which would be too late (the wedding was on a Friday). I explained the situation and how desperate I was to have the shirt ASAP as the wedding started at 3:30. I was told they would do their best, see if they could get an additional truck out, but gave me no guarantee other than they would try which I was grateful for. Within 10 minutes of hanging up the phone we received a call that the shirt would be ready for pickup before closing. Hallelujah! Thank you Rondinelli for getting the shirt but mostly I thank you for your honesty and integrity. You made no false promises and THAT is what will keep me a loyal customer.

If I could give them 0 stars, I would. About a week before the wedding we went into Rondinellis…read moreniles store for my husband to do his final fitting for our wedding. We were greeted by the manager of that store who informed us that they almost sent his stuff back and it's a good thing we came in when we did, why? I'm not too sure because we called them multiple times and kept them in the loop of when we'd be there. Anyway, she proceeded to tell me how the "final fitting wasn't even necessary" and it's not something we HAD to do. Well, I'm glad we did bc that's when we found out that they had put the numbers in backwards, so we had all the incorrect colored vests and ties. As well as incorrect sizes. Then, just a couple days before my wedding they started finally calling my bridal party to do their final try ons. Every single one, besides two, were measured incorrectly, resulting in tuxedos not fitting anyone. I was told they would be ready for pick up the following day. I was also told that because of prom season, everything was backed up but that the changes would be done and ready. We went back, my kids tuxedos still did not fit. So now, we are waiting for tuxedos to be available the day of my wedding. We got them, they were even smaller than before. This went on until AFTER my wedding was supposed to have started. My family was sitting in the lobby waiting for pants for my kids. Which still did not fit but we had to make due with what we had and take the pants that were meant for my youngest (and literally falling off of him) and put those on my oldest. Ultimately, neither one of my kids had pants that actually fit them but were forced to make them work. We contacted Amy, who is supposedly in charge and some sort of district manager, through the entire thing. She assured us this would be made right. Well, we lost about an hour of time due to Rondinellis negligence. The girls that work at the niles store were rude and incompetent to say the least, but we won't get into all of that. My family and I ended up losing thousands of dollars worth of paid, scheduled events and after Amy's meeting with the owner they decided it would be okay to refund us for the boys tuxedos. I'm not ungrateful for that, though I do feel that is the bare minimum of what they could do. Especially since they didn't do a full refund and kept the deposits that were made on the tuxedos. The amount of stress my family and I went through on my wedding day is literally unmatched. When Amy spoke to my mother in law she seemed very nice, however her primary concern seemed to be making sure that this situation didn't hit social media because they "have 70 years of doing this and this was only ONE wedding". She told us that she was going to meet with the owner again and explain the urgency of this and get back to us today about how they would handle this. We still have not received that call. This is something I won't ever forget and I want to make damn sure it's not something anyone I know, ever has to deal with. Take. your. business elsewhere. Trust me, this is not the risk you want to take for your big day. Pay a little more, go somewhere that they understand customer service and basic measurements.

Placed an order for winter boots right before Christmas. They told me I was "too late" coming to…read morepick them up. They were sent back and about 8 days later I received my refund. So, I placed a new order to pick up at the store. Now, they have shipped the order and I will not receive the items for another week or so. I cannot cancel the order now evidently. It is negative degree weather here as well. Customer service is AWFUL this woman barely speaks English and I cannot understand a word she is even saying. Will never take my business here again after all of these issues. Horrible.

I forgot to write one for this place while doing my shopping series. And, this is a store I like…read moregoing to. It is also where I ended up buying shoes after I left Dicks. Got a pair of Nike running shoes that were $65 but on sale for $43. Love it. In general this store is pretty big and they always have some sort of sale going on. It is always clean, well kept and the staff friendly. I actually always go here when in need of new shoes because I know they usually have great prices. Another reason is for the Wii games for the kids (or me...shhh). They sometimes have a sale where you can buy two games for $30. If you or your kids have a Wii, then you know this is a good bargain. Great store and usually great prices. Not being a big fan of shopping in general, I like this place.