My experience at this facility has been very pleasant overall. I recently brought a loved one in,…read moreand she was seen by Dr. Herbert, who was wonderful. She was professional, caring, and provided great service. The only issue I have is with the lady at the front desk, whose name I believe is Lorena. She came across as very rude, although that may simply be her personality. Unfortunately, I had two separate interactions with her within the past week, and both left me with the same impression. On another occasion, I brought my son in after he was hit in the face with a basketball and busted his lip. I called ahead to ask about the wait time and explained the situation. Lorena told me that if he needed to be seen, I would need to come in and wait. I understand that wait times can change, but I simply asked whether there were a lot of people waiting at that time so I could make an informed decision about whether to come in immediately or consider my options. She told me that she would not provide that information and repeated that I would need to come in and wait if he needed to be seen. I want to emphasize that the medical care and service I received were great. My concern is specifically with the customer service and friendliness at the front desk. A little more patience, kindness, and willingness to communicate would make a big difference. I will absolutely return if I need to, because I was pleased with the care provided. However, first impressions matter, and for some people, that first interaction can be the lasting impression of a facility. I hope this feedback can be used constructively to improve the overall patient experience.

Very clean facility and super friendly staff. There wasn't a wait so we were seen quickly. We were…read moregiven a tablet to fill info out and not only was it repetitive, it didn't save a lot of info so the front office lady came in and had to hand write it all. Very weird and confusing. The care was fine, but hubby broke his toe at work and they gave him a post op flat boot, we had to ask for extra tape, and they didn't say anything about crutches. We had to ask for pain meds too.

Dr. Rhiew LISTENS, asks questigons and is at ease saying "I don't know, but give me a minute to do…read moresome research and find out.". He is also very knowledgeable about supplements, what works and what doesn't, as well as drug interactions. His office is also one of the best run - every call is actually ANSWERED, and his employees treat everyone with dignity and respect. He spends whatever time he NEEDS to with you, sometimes staying late, if it is warranted. He also will call a patient himself if he is concerned about something.

My wife and I are very pleased with the care provided by Dr. Rhiew. He listens carefully, is very…read moreanalytic in arriving at diagnosis, and makes judicious referrals. His staff is courteous and the phlebotomist is a whiz, which is a treat for someone with rolling veins like me or anyone who dreads the blood draws.

Great walk in service, excellent care with friendly helpful staff. We almost didn't come based on…read morethe one star reviews but after reading they were all because the staff didn't require masks forever after covid, we promptly changed our minds. (I bet those people who felt the need to impose masks and vaccines upon others for years feel pretty stupid now...). Highly recommend this facility.

Professional. Efficient. Really like the NP, Katarzyna... The front desk was friendly and…read morecaring. Give 5 stars. Nice to have a walk in facility in our neighborhood.

I came in for trouble breathing...Out I went with two useless tests. The first one I took, though I…read moreshould have asked "how much" and "what for". Sure enough, back came a bill, net of the insurance payment, of $188. No results, no consultation, and no test results sent to my Primary. So I called- first woman said something like they would not respond. Then she agreed to let me speak to someone else, but left me on "hold" for 15 minutes until I hung up. Huh??

Get staff who doesn't treat patients as though they were an inconvenience to their "horse play"…read more,for lack of a better word). They are outwardly rude. I asked them to repeat something and I got eye rolls. They speak Spanish amongst themselves when they have an English speaker before them. They speak in a demeaning way to patients. I almost got up to save a very eldery woman because she was getting flustered and didn't know what to do. They have no empathy and make things as difficult on you as possible. For instance, I needed blood work, they were supposed to have sent it over, not there. Call for help and I got hung up on, try again got left on hold for over 45min til they wore me down and I hung up. I called again and got Lillian who was absolutely going to help me...yay....not there again. Needless to say I am no longer a patient there... I will not be subject to that kind of treatment. I just got off the phone with their supervisor who would have a hardcopy of the labs at the office and she would speak to the staff. Why is it my job to now go to the office, deal with the absolute horrific staff. It was then I quit. They don't care about the patient at all!!! PATIENT BEWARE Dr Mukesh

My mama's oxygen levels dropped into the 70's so her fabulous caregiver at Park Sr Villas…read moreimmediately called EMS and then me. I met the ambulance here and I am so happy this is where the brought her. The staff has been an absolute blessing. Every person has showed competence and compassion for my Alzheimer's stricken mama. They have even taught me new ways to better care for her and made suggested that will go miles in improving her level of care. The respiratory therapists have been amazing; the doctors have been responsive respectful and brilliant; the culinary team has been so kind and helpful; phlebotomy came in like magicians who seemed to use magic to draw her blood because nearly each time was painless; and the nurses..... let me TELL you about these nurses! Wow! I mean they were beyond attentive to my mom's medical and psychological needs. They went out of their way to help her maintain her dignity, and never once dismissed what she had to say, even when she was a little whack-a-doodle. They adjusted to whatever was best for her! I'm talking to you, Christine, Corrine and Aiden! You and your crew made my mama smile and laugh through the terribles and for that I am forever a fan. The team at TMC Rincon are to be commended for doing their jobs with heart! Oh and this is a brand new facility. The ER was timely and thorough; the place is beautiful; and the room had a couch that converts into an actual BED for me to stay with her! And they have done away with the big beeping monitor system that always drives both patients and families crazy. She had a mini monitor "pack" that sends the feed to a central monitoring location which alerts the staff in the actual hospital if there an issue. This frees the nurses to do real patient care, instead of constantly responding to unimportant beeps and buzzes. I think they have really managed to create a different hospital experience for patients and families alike. I am very pleased, impressed and grateful.

The care I received here was so amazing, I have never written a review on a hospital before but the…read morestaffs experience and overall caring qualities made my stay here so worth it. I ended up having surgery but my nurses all did amazing at making me comfortable and providing me with the care I needed. Would recommend to anyone!

TMCOne Rita II, Suite 100, is a medical complex within Rita Ranch subdivision. Building is L-shape,…read moreentrance is far right corner. It offers Family Medicine and Pediatric Care. Extremely convenient location, easy to locate and ample parking. Do arrive early, parking can get congested at times.

I don't think they could make it any more obvious they don't care about my kids health and only…read morecare about billing our insurance so frustrating to wait for an appointment and see the doctor for 0.4 seconds. I have twin one-year-olds I made the appointment for one and they are both sick with the same thing. She would not acknowledge the other because she's not making money off of him so I have to take each twin to separate doctors appointments super convenient.