Most unusual thing, this branch of the government does a good job! Went in, quick and easy, made…read moreto pleasy. Oh that everything pertaining to government worked this well.

I had a very frustrating experience at the Social Security office near 290, where security was…read morehandled by Paragon Security. As soon as I walked in to update my status from green card to citizenship, one officer, who I couldn't identify initially, was extremely rude. He kept demanding what I needed in a condescending way, making me feel small. After I got my ticket and checked in, I was called to the window, and that same officer started yelling across the room, in front of everyone. I asked him why he was being so disrespectful, but he just escalated. After that, I tried to speak to another officer, hoping to get a supervisor, but he also refused to identify himself at first. Eventually, he gave me the last name Menendez, but again, he didn't want to offer any proper help or respect. Both officers acted with the same aggressive attitude for no reason. I was just trying to get the service I needed."

When you call up there you have to listen to the bots say the same stuff over and over and when you…read morepush pound they hang up worst place ever.

The worst service, I spent 4 hours to get help and they told they don't do SS Card replacements for…read morewalk in you have to make an appointment... they should say that on the web page of before to avoid the waste of time. They don't care about your time or you! And very rude to explain! The worst office!

Ok, to start with, let's be honest this is a government office and as in most cases nothing happens…read morefast. My experience and my advice. Get there early!!! Don't come late!!! Book a predetermined appointment time Restrooms are quiet. Security keeps things in line relative to help, order, and quietness. You will be seen in order based on why you're there, not, who got there first. The lobby ( holding area ) is clean and organized. Parking is adequate. The people there are helpful and knowledgeable. ( yes, I know you want to talk on your phone or play loud games. Or talk loud, but it echoes in there - be respectful). All in all, it was a dull life sucking experience, but that was to be expected. Better than going to downtown Houston for sure. Find a new friend and chat to pass the time. Or, brush up on your Spanish.

Came in for a replacement card, I was in and out so quickly. There was lots of people in there so I…read morehad a little anxiety at first. But I came early, and they called me to the window within about 30 minutes of me being there. Very nice administrator, didn't have to pay of course. Just a smooth process!

Today I took my dad to the Driver License Office (this location) to renew his driver's license, and…read morethe whole thing took less than 15 minutes. We were so lucky to be helped by Shelby, who provided exceptional customer service. Shelby was incredibly kind, patient, and professional throughout the process. My dad is over 86 years old and had difficulty completing his fingerprints, but Shelby never rushed him. Instead, she patiently guided him and made sure he felt comfortable and respected. What touched me most was how she took the time to compliment and encourage my dad, which really made his day. Her kindness and positive attitude turned what could have been a stressful experience into a pleasant one. In today's busy world, it is refreshing to meet someone who treats others with such kindness and respect. Shelby is a true asset to the Driver License Office. Thank you, Shelby, for treating my dad with such dignity, patience, and compassion. Outstanding employees like you make a real difference in people's lives.

Unorganized takes forever it's like they want you to waste as much time as possible. Don't get me…read morestarted on the website horribly ran and honestly this place just needs to be completely redone

If I have to go in here one more time they need to pay me…read more Now this time it was quick I was even surprised. But I only needed them to fax a document to my files. And the fact that it was not a Monday or Friday (busiest days)

I had an amazing experience here the staff was very friendly but the security officer really made…read moreit seem like I was being held at some military boot camp and he was a very angry military boss man that yelled at people and told them to get off their phone or he would kick them out

Yelp wants to know if I would recommend the social security office... I'm not really sure if anyone…read morewould really RECOMMEND it, but it's kind of a necessary chore sometimes. ¯\_(ツ)_/¯ My visit was a one of those necessary chores. We were having an issue with putting our son on our taxes, and thankfully we finally got it sent in because I made an appointment on February 22nd, but the soonest appointment was APRIL 20TH! Two months later, and 5 days after the tax cutoff day. Even though we got our taxes done, I still needed to fix the problem. I was dreading the appointment because I didn't want to spend half the day waiting to speak to someone... but thankfully my mom is a gem who was willing to babysit so at least I didn't have to bring an unwilling toddler with me. Others weren't so fortunate. There were several children who were not happy to be there, but their mom's were champs and over all, it was pretty tame in there. My appointment was at 10 AM. There weren't very many people in the waiting area when I got there even though the parking lot was mostly full and there were a few people standing outside in a line. It turns out they were just signing in with the posted QR codes. I scanned the QR code, went inside, and checked in on my phone. Then I needed to scan my phone at a kiosk to get a receipt with a code. I sat down and was relieved that there were maybe 15 people total waiting. After 5ish minutes a lady asked if anyone had an appointment. Me and one other man raised our hands. She sent us both to a window and I was extremely happy that I was going to be in and out in a jif... so I thought. I told the lady what was going on with my son's social and what I needed to do and she literally told me that she wasn't good at that so I'd need someone else to help me. Umm... 'scuse me? Well okay then... So she tells me that I need to fill out a form for the next person. I explained that I already filled it out online and she said that they would need it on paper as well, so go ahead and fill it out again. Again... what? Okay, sure. I sat, filled out the form, and waited. And waited. And waited some more. After waiting an hour, nobody was at her window so I asked her if I was sent back to the back of the line. At this point the place was filling up, so waiting was becoming a bit less pleasant. She said that I was sent to the back of the line because I didn't have an appointment. I informed her that I DID have an appointment. At 10... She looked me up and looked my son up, saw that I had an appointment, and said that someone would be with me in a few minutes. I sat back down and was called in less than 5 minutes. The man that helped me was pleasant and kind. I was out of there in less than 10 minutes from the time I sat down with him. This tells me that I could've gotten out of there by 10:30 had there not been confusion with the first lady. Could've been a five star experience. I will forever make an appointment though... unless I can't wait 2 months for assistance.

I walked in with my daughter and although there was a line, the process ran smoothly and quickly…read more Everyone was friendly, helpful and knowledgeable.

This agency has very bad customer service and do not help people when they call they are very rude…read moreand are poorly trained. When you work with a program like this you should actually listen to people when they are telling you what is going on. It seems that they feel them make all the rules and are not really there to help no one and they are only there a a job. A job means to actually do it not just answer phones and lie to people and not help at all

I'm a landlord and for the first time I have a tenant that receives help from Houston Housing…read moreAuthority. My experience with the employees that handled my case was great. I called the number given to me by the tenant and left a message and she returned my call within the hour. She knowledgeable and friendly. I went to the office on Fountainview and from the moment I entered the security guard was friendly. I told the clerk in the booth that I was a first time participant with the program and she explained the process with patience and answered all my question smiling periodically. The inspection was preformed within a few days and another friendly employee contacted me with some things for me to do. Overall I received service. EW

Houston, TX is a large cosmopolitan city, where seemingly traveling anywhere will likely take 30-40…read moreminutes. The city is sometimes called the New York of Texas due to its energy, fast-paced lifestyle and eclectic charm. I love visiting Houston for cultural events, dining and shopping for specialized items. As the fourth-largest city in the United States, it is known for its size and seen as a melting pot of cultures and its dynamic nature. Houston's diverse population drives its world-class cuisine including many Michelin restaurants. In addition, the city houses some of the most prominent businesses such as energy, healthcare, and aerospace. The Texas Medical Center is one of the largest medical campuses in the world. Importantly, NASA's Johnson Space Center proudly conveys to numerous visitors that Houston is "Space City." For newbies, driving in Houston can be daunting as many drivers exceed the speed limit. In fact, if you are in the flow track, you likely will be speeding also. Not condoning speeding...however, in Houston, you maybe get honked at for being a slow driver, i.e. not exceeding the speed limit. Smile. Houston is always a great place to visit! I love all that it has to offer.

I got my third jury summons since moving here five years ago. At my first summons, I met someone in…read morethe exact same situation I'm in now. So apparently I'm not the only one this system seems to keep pulling on a rotation. Meanwhile, I've been filing written complaints to Houston METRO about not being able to reliably get on and off buses; and I've been sending near-monthly complaints to USPS since 2021 about ongoing mail delivery issues I've been having here in Houston (including a few notarized annual complaints to the USPS Postmaster in DC and the USPS OIG). The contrast is hard to ignore. The jury system can consistently track me and a few others down - out of millions of Houston residents - for jury service, but no one seems able to identify what's causing these persistent mail and public transit problems. If the causes had been identified, they'd at least be on their way to being solved, right? Houston needs to examine their definitions of public service and civic participation then re-align them to established U.S. norms. It was a tacky ask to expect me to attend jury service even once. Seriously, a day doesn't go by that I don't thank the heavens that distance wasn't a factor in my grandfather's 1940s migration from East Texas WITH a wife and kids. He made the right call leaving the state entirely instead of considering a move down here; and the other side of my family made the right call staying put in the DFW. There simply isn't enough to boast about regarding Houston to downplay this. Houston is just NOT it and needs to be ashamed of itself.