This is by far the BEST experience I've had at the social security office. From the security guard…read moreat the door, to the woman who handled issuing my replacement card. The wait was short, the customer service was superb and the process was quick. I loved how everything seemed to be in order, and the woman who I had the pleasure of working with was knowledgeable and very kind. If you're new to Houston ALWAYS check the weather because it sucks to get drenched and have to travel or sit inside of a cold building. SYOY

This office, in particular, ALTHOUGH there is absolutely zero marketing or signage about this - are…read morean "appointment only" office Sure, doors are open, if you call the main SS LINE, They will tell you can go there, grab a ticket, wait in line and be helped, proficiently! The REALITY is, they HATE walk-ins so much at this office, without warning or any information for one to maybe avoid wasting their time, like 1/2 day waiting in line, to then ONLY BE TOLD that "you have to make an appointment for your account" Even though, you clearly filled out the "paperwork" in your inquiry and reasoning to BE at their office that day, from one of the two kiosks you have to check in through, in order to even obtain a ticket . The check in process is quite thorough, it asks you if you a) have an appointment or b) don't have an appointment If you have the option to choose one of the two it's asking, and then move through the next set of questionnaire prompts in order for the system to help delegate the "time frame" needed for your visit, if you're a walk up that is.

How tf you won't allow me to just hand in paperwork ONLY even though it was right at 4. I'm…read morewriting this at 4:02. This is my third time coming here. I was here Thursday, and Friday. And both days they were closed at 11AM & 9Am. They definitely should be making exceptions for the two days they were closed. Even after I explained I drove here TWO FREAKING DAYS Shame on you.

Went in today (with an appointment) for a name change and was in and out in 20 min…read more They open at 9am, line forms ahead of time. An officer comes out to tell you which building it what so you're aware of what line to stand in. Anything to do with SS card is done on the right side of the building. There's plenty of parking. When you walk in there are multiple people directing you on where to go. I'm amazed at how fast and smooth it went.

Ms. Lowe took great care of us! We had Medicare issues and questions that she helped us with!…read moreThe walk in was very efficient as well!

The person at number 36 at the social security office was very very rude. When I came at sat down I…read moresaid "hello" and greeted her and she didn't say anything. Whenever I sat down, she also asked for my Identification number and when I tried reading it to her, she rolled her eyes and and looked disgusted and shakes her head, and said " No I AsKeD fOr YoUr ID CaRd" and then I said " I'm sorry, I didn't know, I was just trying to read it to you." That threw me off and my anxiety shot up and I set a boundary, I just closed myself off and just answered with "ok", and yes and no's because I guess she's taking everything out on me and I am just trying to get some important information done. So after it was done I told another worker to please not put me with number 36 because she was very rude and I definitely complained. Next time I'll just try to do everything online.

We have had an issue with SS for 15 months and not one person has attempted to help. We have been…read morepromised a call back so many times its ridiculous, we have been to the office numerous times with the promise that the issue will be taken care of. Even caught an Agent lie when she looked us in the face. This office has the worst employees and it's beyond anything we've ever come across. No-one cares about your situation.

Ok, to start with, let's be honest this is a government office and as in most cases nothing happens…read morefast. My experience and my advice. Get there early!!! Don't come late!!! Book a predetermined appointment time Restrooms are quiet. Security keeps things in line relative to help, order, and quietness. You will be seen in order based on why you're there, not, who got there first. The lobby ( holding area ) is clean and organized. Parking is adequate. The people there are helpful and knowledgeable. ( yes, I know you want to talk on your phone or play loud games. Or talk loud, but it echoes in there - be respectful). All in all, it was a dull life sucking experience, but that was to be expected. Better than going to downtown Houston for sure. Find a new friend and chat to pass the time. Or, brush up on your Spanish.

Today I took my dad to the Driver License Office (this location) to renew his driver's license, and…read morethe whole thing took less than 15 minutes. We were so lucky to be helped by Shelby, who provided exceptional customer service. Shelby was incredibly kind, patient, and professional throughout the process. My dad is over 86 years old and had difficulty completing his fingerprints, but Shelby never rushed him. Instead, she patiently guided him and made sure he felt comfortable and respected. What touched me most was how she took the time to compliment and encourage my dad, which really made his day. Her kindness and positive attitude turned what could have been a stressful experience into a pleasant one. In today's busy world, it is refreshing to meet someone who treats others with such kindness and respect. Shelby is a true asset to the Driver License Office. Thank you, Shelby, for treating my dad with such dignity, patience, and compassion. Outstanding employees like you make a real difference in people's lives.

I've been in twice now and both times I've been in and out within 15 min…read more Easy to make appt online with plenty of availability text/email reminders of appt are sent prior Option to check in from the parking lot on your phone (which gives you your ticket number) Someone's at the front door to give you proper form to fill out (if applicable) and direct you to correct line / waiting area There are plenty of personnel to assist you and they've all been friendly Plenty of parking Bathrooms located up front

I accompanied my 86‑year‑old father to this Social Security office to help him get some needed…read moreinformation about his benefits. Before coming, I read several reviews for this location, and many of them were not favorable. Some even suggested avoiding this office entirely and driving to another one for better service. Since I'm from out of town and unfamiliar with the area -- and my father lives only 2.2 miles away -- we decided to take our chances rather than drive farther.We were walk‑ins with no appointment. The front desk security staff was pleasant and kindly reminded visitors about phone etiquette. When our number was called, we were helped by Anna -- I'm certain of her first name, and I believe her last name is Lopez. She was extremely helpful, professional, and courteous. The entire process was efficient; from check‑in to receiving the information we needed, we were done in about 30 minutes.The experience was impressive enough that I felt it deserved a review. Every review reflects someone's personal experience, and I don't discount the negative ones. But people often write reviews only when something goes wrong. I like to write one when the experience is very good -- and today, it truly was.

If I have to go in here one more time they need to pay me…read more Now this time it was quick I was even surprised. But I only needed them to fax a document to my files. And the fact that it was not a Monday or Friday (busiest days)

Yelp wants to know if I would recommend the social security office... I'm not really sure if anyone…read morewould really RECOMMEND it, but it's kind of a necessary chore sometimes. ¯\_(ツ)_/¯ My visit was a one of those necessary chores. We were having an issue with putting our son on our taxes, and thankfully we finally got it sent in because I made an appointment on February 22nd, but the soonest appointment was APRIL 20TH! Two months later, and 5 days after the tax cutoff day. Even though we got our taxes done, I still needed to fix the problem. I was dreading the appointment because I didn't want to spend half the day waiting to speak to someone... but thankfully my mom is a gem who was willing to babysit so at least I didn't have to bring an unwilling toddler with me. Others weren't so fortunate. There were several children who were not happy to be there, but their mom's were champs and over all, it was pretty tame in there. My appointment was at 10 AM. There weren't very many people in the waiting area when I got there even though the parking lot was mostly full and there were a few people standing outside in a line. It turns out they were just signing in with the posted QR codes. I scanned the QR code, went inside, and checked in on my phone. Then I needed to scan my phone at a kiosk to get a receipt with a code. I sat down and was relieved that there were maybe 15 people total waiting. After 5ish minutes a lady asked if anyone had an appointment. Me and one other man raised our hands. She sent us both to a window and I was extremely happy that I was going to be in and out in a jif... so I thought. I told the lady what was going on with my son's social and what I needed to do and she literally told me that she wasn't good at that so I'd need someone else to help me. Umm... 'scuse me? Well okay then... So she tells me that I need to fill out a form for the next person. I explained that I already filled it out online and she said that they would need it on paper as well, so go ahead and fill it out again. Again... what? Okay, sure. I sat, filled out the form, and waited. And waited. And waited some more. After waiting an hour, nobody was at her window so I asked her if I was sent back to the back of the line. At this point the place was filling up, so waiting was becoming a bit less pleasant. She said that I was sent to the back of the line because I didn't have an appointment. I informed her that I DID have an appointment. At 10... She looked me up and looked my son up, saw that I had an appointment, and said that someone would be with me in a few minutes. I sat back down and was called in less than 5 minutes. The man that helped me was pleasant and kind. I was out of there in less than 10 minutes from the time I sat down with him. This tells me that I could've gotten out of there by 10:30 had there not been confusion with the first lady. Could've been a five star experience. I will forever make an appointment though... unless I can't wait 2 months for assistance.

I walked in with my daughter and although there was a line, the process ran smoothly and quickly…read more Everyone was friendly, helpful and knowledgeable.

I am a landlord. My experience with Houston Housing employees has been positive. They are…read moreresponsive and committed to assisting me with resolving issues. I am satisfied with the tenant and glad to be able to assist with providing housing for someone in need.

This agency has very bad customer service and do not help people when they call they are very rude…read moreand are poorly trained. When you work with a program like this you should actually listen to people when they are telling you what is going on. It seems that they feel them make all the rules and are not really there to help no one and they are only there a a job. A job means to actually do it not just answer phones and lie to people and not help at all

Speaking strictly on the city, it's a massive metropolitan area with roughly 7.8 million people…read more The City of Houston is uniquely diverse boasting many significant cultural landmarks, buildings, murals, etc. The economy is just as diverse ranging from medical fields to aerospace. My ex-husband is from Houston & my father also lived here for a while which means I've spent a lot of time in the city. Because of the time I've spent in Houston, I can 100% recommend folks visiting and checking out what they have to offer from museums and the ballet, to the opera, theatre, and symphony. Oh, and let's not forget the sports: Houston Texans (football) Houston Astros (baseball) Houston Dynamo FC (futbol aka soccer) Houston Rockets (basketball) & more. Wondering about food? Well, in 2026 Houston was named #6 best food city in the country. Incredible architectural elements blending old & historical with new & modern. This is a city that offer something for everyone. Get your boots up and mosey on over to H-Town.

Houston, TX is a large cosmopolitan city, where seemingly traveling anywhere will likely take 30-40…read moreminutes. The city is sometimes called the New York of Texas due to its energy, fast-paced lifestyle and eclectic charm. I love visiting Houston for cultural events, dining and shopping for specialized items. As the fourth-largest city in the United States, it is known for its size and seen as a melting pot of cultures and its dynamic nature. Houston's diverse population drives its world-class cuisine including many Michelin restaurants. In addition, the city houses some of the most prominent businesses such as energy, healthcare, and aerospace. The Texas Medical Center is one of the largest medical campuses in the world. Importantly, NASA's Johnson Space Center proudly conveys to numerous visitors that Houston is "Space City." For newbies, driving in Houston can be daunting as many drivers exceed the speed limit. In fact, if you are in the flow track, you likely will be speeding also. Not condoning speeding...however, in Houston, you maybe get honked at for being a slow driver, i.e. not exceeding the speed limit. Smile. Houston is always a great place to visit! I love all that it has to offer.

This used to be our go to spot to take family that would come from out of town. At one point, we…read morepretty much all of them have already seen it, so we stopped going. To my surprise, my children recently said that they have not been there. They must have went when they were quite young and don't remember. It was worth going back to again for us. It's been at least 8 years since we've been there. And it is just as nice as it used to be. The lawn could look better, but there were children blowing bubbles and running around and a little stand selling cotton candy,  so it's got the cute factor to it. It's also the perfect price at free.99 There's a parking garage nearby to pay for parking, which I would definitely recommend, because tow trucks were coming pretty quickly to get cars that did not pay for parking. Even though it was a hot day, just standing next to the water wall had a nice wind and mist coming towards us that we obviously really enjoyed. We saw people taking graduation pictures there and their sweet 15 pictures. It's a great photo op. Overall--it's the perfect price, close to the galleria and worth going to at least once.

Looking for something to do in Houston? Check out the beautiful Water Wall. It's right around the…read morecorner from the Houston Galleria. Stay for a while and relax on the green. The sound of the water falling is calming. Beautiful views.