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    Houston Medical Testing Services

    2.0 (2 reviews)
    Open 8:00 am - 6:00 pm

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    13 years ago

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    Quest Diagnostics - Waiting area

    Quest Diagnostics

    2.9(15 reviews)
    1.8 miBraeswood Place, West University

    Inside Randall's flagship supermarket. Feels almost like in New York City medical office given how…read moretiny it is. Didn't have to wait long at all as a walkthrough. Even if appointments are recommended, I've been told this is a normal occurrence. I was able to be seen right away as a walk-in. The technician drawing my blood was pleasant and the person at the front desk was friendly. The service is on point. Bathroom is immaculate. I imagine it would have to be with all the disinfectant products laying all around. The office overall is very small and the waiting room can accommodate up to 10 people. Check in is pretty efficient and easy with the self-guided tablet. I 100% would come back again.

    I come to this location regularly because it is convenient and my insurance prefers Quest…read more Today however, I walked in to ask whether I could submit a printed signed doctors order. As soon as I walked in a phlebotomist asked wherher I was a "walk in". I replied no ma'am I just wanted to ask whether you accept a printed order. She replied, "No. And we are not taking any more walk ins today." I understand being overwhelmed and busy with waiting customers, but I found out later that the printed order is accepted at that Quests. I looked iny records and saw that I had had one before accepted at that location (I couldn't remember when I was there). So I ended up paying $86 for a lab, one order, that had I gone to Quest was fully covered by my insurance. I do not think the Quest employee meant to be dismissive or unwelcoming but she was.

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    Quest Diagnostics - Outside

    Outside

    Quest Diagnostics - Outside

    Outside

    Quest Diagnostics - Bathroom

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    Bathroom

    Quest Diagnostics - Check In

    Quest Diagnostics

    2.4(39 reviews)
    3.7 miMuseum District

    Quick and fast…read more Called in to schedule an appointment. Had to wait about 20 min which is pretty good. Check in is self serve. You need to enter in your info into the kiosk in the photo. Pro tip: for walk in yo can see all the wait times on their website!!

    I recently visited a Quest Diagnostics location for the first time, and unfortunately, my…read moreexperience was very disappointing. There was no clear way to ask questions unless an employee happened to come out to call a patient. When I inquired, I was told there was no one available to answer questions. Since my doctor sent the order electronically, I did not have any paperwork with me and was simply instructed that I could go to any Quest location for testing. However, important information such as cut-off times for certain tests was not listed on the website or shown when booking an appointment online, which made the process confusing. While I would not have minded rescheduling if necessary, what made the experience especially negative was the attitude of the staff. Rather than offering assistance, they seemed dismissive and unwilling to help. I observed one employee (the black lady) serve multiple people who arrived well after I did, while I continued to wait. She looked right at me each time she called a new patient-- and she knows she had an attitude. This created the impression that I was being ignored intentionally. Ultimately, I left without being seen and scheduled at a different location. (Which I'm sure the staff didn't care since they didn't want to work anyways. It's disappointing to feel treated poorly simply for asking a question. Patients often come in during limited time windows--sometimes rushing from work, dealing with parking, or trying to locate the facility for the first time. A little courtesy and clear communication would go a long way.

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    Quest Diagnostics - Lobby

    Lobby

    Quest Diagnostics - Wait Screen

    Wait Screen

    Quest Diagnostics - My arm after Melissa free blood

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    My arm after Melissa free blood

    Quest Diagnostics

    Quest Diagnostics

    3.1(11 reviews)
    3.2 miWest University

    Arrived today to find the Quest Diagnostic Clinic is nicely tucked away inside the Randall's store…read more Randall's is so pleasing to the eye, walking through the florals, candles and Christmas decor set the tone for a lovely experience. I checked into Quest via my phone, received a response back quickly they were ready for me. This location was very convenient for me in terms on getting my blood work done and getting to work at a reasonable time. Booking the appointment was painless, text reminders were just right, not too many and not to few. About an hour before my appointment received a reminder and COVID question. Easy Peasy. I hate hate hate having blood work done. My veins are very small and it's usually a painful event. Notice I said usually??? That's right, one stick in my hand and the blood was flowing. I'm a happy camper, I'm in and out in less than 15 minutes and pain free. No large bruises on my arms , no bruise on my hand.

    Had an appointment for 2:15 today 9/9/22 for simple blood work. I arrived with doors locked…read more Waited....someone from the inside opened the door at 2:34 to tell me they're not accepting patients because of intermittent power issues. I asked "why wasn't I notified, you have my info." She said "we can't control power issues, our staff went to another location to work." I asked "ok but I have appointment, why didn't you notify patients with appointments? And does that other location take walk-ins considering your issues." She said "i don't know." She didn't acknowledge her complete failure to notify me in advance. She showed more enthusiasm putting scotch tape to a paper on their door than dealing with patients. Poor professionalism. Solution: If the location is going to be closed in the middle of an afternoon, call your patients with appointments in advance before they drop by and have to deal with that cold and dry staff.

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    Quest Diagnostics
    Quest Diagnostics
    Quest Diagnostics

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    Houston Medical Testing Services - diagnosticservices - Updated May 2026

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