Pros: clean, good music
Cons: strange greeting experience, aggressive officer on duty, unhelpful management
TL;DR: lobby experience reminiscent of a prison entryway, male off-duty police officer yelled and physically pushed a paying female customer out of the building due to his own error, and management refused to speak to the group after the altercation.
3/14/21 - a group of 11 adults came to the rink to celebrate a birthday. When entering the building we were greeted by a 10x10ft room large enough to fit 3 small families. There is a barrier along the middle with a metal detector near the end. The off-duty officer directs us, one by one, to pass through the metal detector, visually inspects our pockets and waistbands, and physically checks the bags of women. When it came time to pay ($13 each), the cashier, from behind a plexiglass window, informed us that balloons and cakes are not allowed unless it is for an authorized party. We put on our wristbands and I exited through the swing door to my left to take the party decorations back to my car, bumping into customers as I make my way out. When I returned, I attempted to return through the swing door, but was firmly stopped by the officer and told to wait to enter back through the metal detector and be checked once more for weapons and contraband. For context, I'm very familiar with the Southside, Sunnyside area. I understand how things can be, but without a doubt this is one of the most bizarre and unwelcoming ways I've ever entered a business, a family-friendly one at that.
On Sundays the rink shuts down at 6pm to prep for 18+ night, so around 5:30 we return our skates to exit. Despite the weird entrance and constant skate violation interruptions from the DJ, we had a decent time. The exit is next to the entrance but is not connected to it as they are separated by a 10ft barricade that is part wall, part plexiglass (important later). The weather was cold and rainy by now, and as we exited, we were caught off guard by the cold gust. The men of the group continued to move outside, while the women went back in to put on their jackets in the warmth. This is where the day was ruined: through the door I heard yelling, and what I assumed was the DJ reprimanding a wall skater, was the officer yelling at our wives for trespassing. You could hear "get out" and "stop touching me" through the door before it opened, and when it did, I saw shock and tears on the face of my female friend.
Apparently, the officer mistook the women for trespassers trying to sneak in without paying. Because the wall next to the exit is only partially plexiglass, the officer is not able to fully see the exit door. Why the exit and entrance are separate, despite intense concerns for trespassers is beyond me. After realizing his mistake (we were wearing paid wristband after all), he continued to yell, even motioning to his handcuffs threatening to arrest the women. After this, my male friend's wife went into the lobby and asked for the officer's name and badge. The officer refused and management was no help. Once more the officer told her that we were not welcome on the premises and that we must leave. Reminder: we were paying customers who were "kicked out" of the $13 skate rink 25 minutes before closing. We attempted to speak to management, but they did not wish to speak to us and were once more told to leave. In order to receive the officer's name and badge number the police were called and retrieved the information for us. We are currently filing a complaint with HPD and sadly will never return to this business with our friends and family again. So much for a birthday party. read more