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    Houston Device Experts

    5.0 (1 review)
    Closed • 9:00 am - 3:00 pm

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    4 years ago

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    Appliance Repair Today

    Appliance Repair Today

    (49 reviews)

    Pros: he came on a rainy night on a Federal holiday. Cons:…read morehe did more damage to the 'control panel' so he could charge me for a bigger repair. I had jacked the washer off the floor, detached electric and water, trouble-shooting with a YT video showing my precise make, model, year, and issue as I was having. I stopped when I realized that I could not test the capacitor, so called for a repair. (The spin cycle did not engage, and the clothes were still dripping at end of the test cycles I completed: it is a mechanical issue repaired under the machine. By the time "Alvin" (an Eastern European or similar person who spoke very little English, and honestly, gave me the creeps), the Control panel behind the machine needed repair, the machine did not fill or even start a cycle when operated, and he wanted $350 to fix it. which is nearly the cost to replace a basic machine. When I was aghast at the quote, he brokenly began telling me something about "buy a used machine from FB Marketplace"; at first I thought he meant for parts to fix mine, but in reality, I think He was trying to point out that I can spend the money to fix mine, or I could replace mine with another used model from FB, but I would be paying at least $350 to do my laundry again in my basement. I would recommend believing the low ratings on this business and calling someone more established in our community.

    The worst company ever. I cancelled my appointment well in advance, and received a cancellation…read moretext with no problem. The day of the appointment the technician called and he said he is about the arrive and when I told him I had canceled the appointment he started harassing me with texts and calls and saying I am a monster ( textual words!) And then they said they need to charge a cancellation fee which was never discussed! These people clearly don't know how to run a business and I am glad that I canceled my appointment because I don't want them anywhere near my house let alone fixing something! Do not go with them!

    Rapid Appliance Repair

    Rapid Appliance Repair

    (6 reviews)

    A gentleman came to my home to inspect my Samsung refrigerator after I filed for a repair through…read moreLowe's warranty program. He stated that I needed a new motherboard after inspecting it. He said he ordered the part and it would take ten days. I had to follow up myself to check the status multiple times. After about a month when I called again he acted surprised that no one called me. He said he kept stopping the warehouse and it never came. I called Lowe's and they told me my claim had been marked closed. I had to reopen my request with another company. I'm glad I did not have to pay anything as my time was completely wasted by this company.

    Just like others my Lowe's warranty sent me to them. Lowe's seems to partner with all one star…read morecontractors. They are all at least a week out. And then they throw parts in it. I have the control panel and the lid latch switch both replaced (again) on my Wirlpool washer. Three weeks of a non working machine. I called Lowe's a demanded another warranty company. They arrived the next morning at 8 AM as scheduled and after he took apart and actually looked at the machine he got it working. Without any more parts. They just google or YouTube. No working knowledge of the machines and no actual repairs. Also stand next to them and make them prove to you the machine is fixed. They run out the door with a promise it's fixed and when you go to inspect, it's not. Bad bad bad. Stay the heck away!

    Houston Device Experts - homeappliancerepair - Updated October 2026

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