Honest and dependable, would call him again. He told us that fixing the old washer was not worth…read moredoing.

It's been 3 weeks since I first contacted the guy, James Gonzales, and I'm still waiting for a…read morereceipt, which makes me think he overcharged us for a part. Scheduling was a huge hassle too -he's very disorganized and lacks follow-up, so if you're a busy person, choose someone else. [update : he sent the receipt to the cloud instead of to the email I gave him post-facto, but he never bothered to let me know that it was there, even after three inquiries from me by text : he's a horrible communicator]. We gave him time to get the 2 parts needed for the repair, even when one had to come from factory, and even offering to pay for them in advance in order to secure them both. But he never confirmed. My husband and I are both very busy people so scheduling home repairs is never easy. We only had time for him to come once and do all repairs needed. But instead, James assumed mid-way over the 3 weeks , that I was a housewife with nothing to do but wait for his coming whenever he pleased: I got a text one day, unexpectedly, announcing his coming that same day (??) , on a day of his choosing (!) and with only one part in hand, and without ever confirming if there would be someone at home. People work! My speaking Spanish apparently boosted his sexism. Luckily, I stopped him on time. Regarding the cost, I'm still wondering how a simple timer for a dryer can be $100. Maybe, but without a proper receipt, I can't know. I don't know how we ended up paying $250 total to change a $30 dryer felt (the only price I ever got) and a timer. I don't know if the $50 visit was incorporated into the labor itself, or if it was in addition . My husband saw the receipt quickly (James said he would send me the receipt by email, but he had never asked me for my email in the first place! --his intake for new customers is awful , very disorganized) and after several* requests from me, he finally said he would send the receipt- but we only heard from him after my husband was forced to contact him himself, given he wasn't answering my texts , which were always polite and respectful btw. So I sent him my email. As of today, still no reply and still no receipt. My husband tells me the visit itself was good. But James had to be asked to give an ETA that day, and he sent it quite late, not knowing if my husband could stay that late. It is important for busy people who have things to do to know when a repair person will arrive : My husband had somewhere to go after the visit. At the end, James was apparently thorough with the repair and explained how to avoid future problems, but having him ever come again? Forget it!

Great service. Got the job done very quickly! Will be calling him in the future for repair needs.read more

My first Tech was Five Stars all the way. He was courteous, respectful and knew his stuff. He…read moreknew exactly how to take the dryer apart and to figure out what the issue was in a reasonable time frame. A deal was make for Dryer Vent cleanout for $100 on the next trip which would be part of the warranty, which was fine, it needed to be done anyways. The parts were ordered and it was prolly my fault they did not get back here for a couple of weeks, but I am also sure home warranty (AHS) was not in a hurry to spend money. So the second appointment was made and kept- but this is where the two stars begins, while the second guy was nice and such, he did not seem to understand that one can not just jam a tool in thinking everything comes a part the same way. I told him the other tech had to remove the door to get the front open, but he just kept trying to pry on it. He would eventually follow my suggestion saying he never seen one like that before. After he got it open, I left him to do some other work. I did not stick around to see how the repair went. I asked him about the Dryer Vent Cleanout which the other tech and I had worked out. His response was he did not have a vacuum with him. I was kinda bummed, because, I ended up hiring another company which overcharged me for the vent. My dryer on one side you can clearly feel where he jammed his screw driver in trying to pry something in which would not budge. I feel the second tech was not up to par. However, I would hire the Company again only if they sent out the first Tech again.

Called and the technician was at my door with a couple hours on a Saturday. All the other repair…read moreshops were closed on Saturday. The technician was extremely knowledgeable and professional. He had my dryer running smooth in 30 minutes and the pricing was more than reasonable. This was a life saver for my family and couldn't be happier with the service and communication.

Quick, efficient and solved the problem with our dishwasher the most cost effective way possible.read more

Excellent service and they did a great job! Highly recommend! They were able to fit us in quickly…read moreand scheduling always a breeze. They showed up on time!

John tried to fix my Electrolux washing machine. He put in 2 NEW Electrolux water controllers and…read moreeach one was defective. He would not allow us to reconnect the machine to the water system out of fear that the house could flood. That decision was greatly appreciated. He couldn't fix it unless we wanted to wait for Electrolux to respond to us, which could take forever. So we swore off Electrolux forever and purchased a Speed Queen. Thank you Alan's Appliance Repair for your great efforts and honesty. Word of warning: stay away from Electrolux. Avoid that brand.

Purchased 2 washers in August and one started having an issue last month. Reached out in February…read moreand told they would call us. A month later and still no call. Reached out again and suddenly only a 60 day warranty (we were told 1 year warranty when we bought). Save your money and buy NEW!

Warning don't use this company. They don't do good work. I had to hire someone to fix what the did.read more

We had an issue with our refrigerator that over the years NO ONE seemed to have the knowledge,…read moreexpertise, or patience to figure out.........that was until Paul showed up. He took his time , checked EVERYTHING, tested all parts in our refrigerator until each possible failure was addressed. He came back a second time and "tweaked" some other issues until everything had been taken care of. No tech before him ever tried so hard to look for the source of our refrigerator's problem like Paul did. We are very grateful for all his commitment to get it right and finally solve our problem. Thank you, Paul. LAS Appliance is the one to call if you have an appliance problem. No other comes close.

Paul is amazing! My home warranty company had Paul come out to repair my dishwasher. He was…read moreprofessional and super courteous. I totally appreciated that he didn't try to oversell and make me do any costly repairs. Then a few months later my washer and dryer stopped working I called the warranty company and I asked for L.A.S again!

i have used victor a few times since 2018 outstanding work. This week our dryer stopped working had…read morea F1 error code. it could either be the thermistor or the capacitor on the mother board blew. I called VPS and victor promptly answered the phone and actually scheduled me for the following morning. He promptly arrived diagnosed the issue the motherboard but come to find out they no longer make the board ...No problem Victor to the rescue he took the motherboard home and repaired the capacitor and returned a few hours later to complete the job. he troubled shooted and discovered my clogged vents of 14 years caused the dryer to over heat. so getting to the root cause Victor cleaned out my dryer vent with a approx 20 ft run. He then as a precaution changed the thermistor (took the entire machine apart) and clean the inside like new all for a more than reasonable rate. Definitely top notch service at a reasonable price. if I had more hands I would give him 4 thumbs up ‐------‐------------------------------------------------------------------------ he usado victor varias veces desde 2018 trabajo excepcional. Esta semana nuestra secadora dejó de funcionar y tenía un código de error F1. podría ser el termistor o el condensador de la placa base quemado. Llamé a VPS y Victor respondió rápidamente el teléfono y me programó para la mañana siguiente. Inmediatamente diagnosticó el problema de la placa base, pero se dio cuenta de que ya no fabricaban la placa... No hay problema. Víctor al rescate, se llevó la placa base a casa, reparó el capacitor y regresó unas horas más tarde para completar el trabajo. Le dio problemas al tirador y descubrió que mis rejillas de ventilación obstruidas durante 14 años causaron que la secadora se sobrecalentara. Entonces, para llegar a la causa raíz, Víctor limpió la ventilación de mi secadora con un recorrido de aproximadamente 20 pies. Luego, como precaución, cambió el termistor (desarmó toda la máquina) y limpió el interior como nuevo, todo a un precio más que razonable. Definitivamente un servicio de primer nivel a un precio razonable. si tuviera mas manos le daria 4 pulgares arriba.

I have AHS and this company uses them. The 1st time they changed a drainage pipe on my dishwasher…read moreand it still didn't work. When I called back, they were TOO BUSY and couldn't return to repair it and sent me back to AHS. The 2nd time, still with my dishwasher, the said they couldn't repair it because I had a wooden floor. According to them, I should remove my floor at my expense and then they can pull my dishwasher out. Btw the wrote me. IT is 100% TRUE. Do not go to this company.

Super professional,friendly, polite and quick. Great communication and was able to provide a…read moresolution and quote for the repair on why washer. He also took the time to look at other appliances I had small issues with at no charge. Highly recommend giving them a call.

249 Appliance Repair is hands down the best! This company is not only honest but also clearly…read morepassionate about their work. While I hope nothing else breaks down, if it does, they will be my first call. They deliver value in multiple ways. Along with providing a quick and affordable washer repair, they also took the time to show me how my machine works and offered helpful tips on maintaining it. For the best price and exceptional value, 249 Appliance Repair is the way to go!