Definitely deserving of the amount of stars I see on Yelp. I'm honestly not a brutal person otherwise I'd give a 1. Management takes forever to respond. Charge enormous fees for basic things. It's all predatory and completely scummy if you ask me. Hopefully they get better in the future. read more

Unethical company. They receive complaints and cancel them out without properly or fully addressing them. They haven't produced financial reports for our HOA for more than half of the year and won't respond to requests for them. They stonewall any other requests and then try to ignore legal document records requests or impose fee schedules that aren't published. You can't actually get your community manager on the phone. An answering service takes a message and a follow up return call never happens. Updated to include more in response to their reply. Their own reply was proveable dishonesty. They still haven't posted the most recent months Financials. Other months were posted only AFTER I posted a screenshot of their lack of compliance on the Google review. Despite multiple requests for other documents they're still NOT in compliance. They issue violations fines before the board even meets to approve them. Our Bylaws state that issuing violations and fines can't be delegated. Yet this year they've generated themselves another 20k+ in profit from doing exactly that. The board members Andy Van Dine and Bobbie Lopez do nothing substantive to supervise them or rein them in. And when I attended the board meeting I wasn't given any type of hearing as required by the bylaws. Instead, I was cut off by Carlos their manager before I was even finished talking and then muted and kicked from the meeting. Funny to note as well, their management did respond to me via email but only AFTER I posted here. read more

My small community is new to Houston Community Services. I received a letter to clean up my lawn around mid-to-late August of this year. It was a warranted letter, and although embarrassed, it was necessary. I live alone on a limited income and have nursed a broken back for quite some time. The issue was taken care of within two weeks, and has been kept up since then. However, I just received a second notice to clean up my yard. It has been done by a professional yard company at quite an expense. I find this second letter, received three months later to be a slap in the face. It shows that the management services does not check up on the issues monitored. Personally, I hate to see any money go towards a company that works in this manner. read more

These are some of the most rude people. They close their office 2 hrs before 5 PM for no reason. They never return calls, they never know anything about anything. read more

We are on our second manager and he is just as bad as the first. Incomplete responses. Board meeting notices 10 days prior to meetings Structure repairs not completed in a timely manner read more

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I cannot begin to explain how badly managed this company is. Unfortunately I am unable to leave 0 stars. They never ever answer the phone. The "requests" through the app takes weeks. I cannot believe how they are still allowed to manage homes. If you're buying a house, please first figure out if these people are your management company. If so, do NOT buy that house. Find another one. I have thought about selling my house just to be free of these people. read more

I'm not sure how a company manages to be ran so horrible. It's simply amazing how unhelpful and how difficult this company makes it to contact anyone to help. What is the point of this company even existing? read more

Based on the reviews I am reading for this organization, the poor ratings come as no surprise to me. I own a number of homes in the area and have always had a great relationship with my homeowners associations. This specific group has proven to be highly incompetent to a level I've never experienced. I have one home under their HOA and it has been a complete nightmare. It is the highest form of harassment and unprofessionalism I've ever experienced. I own a beautiful home in one of their developments and it will become my sole purpose to try and educate the residents of the community that there are much better options available to them as it pertains to their community needs. This management group conducted a title search on my home after being well educated by the title company at close of my home confirming me as owner and my mailing address. After great discussion and banter, my file was updated And they conducted yet another title search. It is very apparent they only know how to push a button and operate on autopilot. She explained it is the process for delinquency (delinquent for the prior title search). Bear in mind all HOA fees are paid in full. Sadly this HOA lacks guidance for the residents (volunteers that seem to feel intimidation of their senior residents in the neighborhood is acceptable), and allows poor behavior and lack of professionalism overall. Prior to buying, I was warned the HOA and the board over the development where I purchased was very unprofessional, lack understanding and are harassing to many seniors in the neighborhood. For example- There is a red painted brick sidewalk in front of each home they wanted to see refreshed, which I had no problem with. Unfortunately, manufacture suggestions for the paint product specifies a specific temperature for painting outdoors. Nope, the board wanted it painted in the middle of winter despite manufacture recommendations. A board member said "well we have told everyone else in the neighborhood to paint their sidewalk and it's been done". I promptly explained it was sad others didn't read the manufacture guidelines for curing and acted on the direction and intimidation of the board versus working with them to correct when the weather is conducive to cure the product. This HOA gave the board no guidance. Pure ignorance. Very stern warning to beware and continue searching for a more competent group for your HOA needs. I reside in Friendswood, Texas at their Parkwood Village development. Joke that the management reached out on here as there was no effort to resolve via a call to me. Just more smoke and mirrors to attempt to avoid looking like the poor operator that they're proving to be. Will completely avoid the purchase of any home with this HOA as it can make for a pleasant or MISERABLE experience. read more

I will not leave one star. The worst mand company we've ever had. No one ever answers the phone. Our community has a monthly meeting but not with this company. We haven't had but one. Big mess. Can't wait for the contract to be up. - read more

Thank you Lucía mejia for helping me with the pool tags and account balance the bestia customer service

I paid Houston Community management (Associa) on 4/1/2022 a total of $560.00. This was for one year of service to manage my neighborhood and to provide me with all financial statements and minutes from their meetings in a reasonable amount of time. My complaint is in regards to bad management. -First the management company has not replaced dead plants this year at the entry way signs where I live and the ground keepers have not been blowing the grass properly out of the streets and sidewalks. -Second the management company has not been posting all of the documents that they are required to do. The (Financial statements and minutes) and the ones they have, took them an extremely long time. I have been requesting on their town square app and by email for all up to date financials and minutes that they are to provide. The manager Paul Wisdom replied to my email and was extremely rude. I find him very un professional. He told me "He's not my personal secretary" he also said "He works for the board and not me" That is incorrect. In my email I was seeking the information that he is suppose to be uploading. He accused me of requesting a "special report". That was also incorrect. The info I requested should all be in the financials and minutes but he has yet to do his job that he was paid to do and upload (all) of the (2022) Financials and minutes. -Today on 10/17/22 I asked the manager Paul Wisdom by email about a message he sent out and was trying to clarify it. By (email) He called me a stupid backstabber and said I was on a witch hunt. He also said that I'm wasting his time and threatened me with an attorney. It is October and we are still waiting on August (financials) to be posted. This guy is out of control and I can't believe a company would allow an employee to speak to a customer like that. He has a personal relationship with the president board member and it has become conflict of interests. I have been treated very bad because of this and many others. read more

Houston Community Management Services - Property Management Near Me - Houston, Texas

Shoddy work. No response. Rude management. Untrained staff. Lacks knowledge about complex. Don't bother complaining to upper management they just share your complaint with staff. They never address any complaints. Managers think occupancy laws are related to child protective services. Perfect example of corporate America screwing the public. read more

11 Months ago I complained about Torn Pool Furniture. I'll update when I get a return phone call from Mr. Mike DeSilva, CMCA Director of Business Development Associa® - Delivering unsurpassed management and lifestyle services to communities worldwide. Houston Community Management Services, Inc. 17049 El Camino Real, Suite 100, Houston, TX 77058 O: 832-864-1278 Visit us online: www.AssociaOnline.com I really do not believe they know what "unsurpassed" means. read more

Houston Community Management Services - Property Management Near Me - Houston, Texas

Terrible service. I've been trying to coordinate landscaping repairs for over three months now. So far, all that's been done is work I *didn't* request and the intentional destruction of landscaping I installed at my expense at the instruction of the Associa Houston. Emails and phone calls go unreturned for days at a time. Avoid doing business with this company if at all possible. read more

I just want to make sure that everyone knows how this HOA took 15k from us, told us if we pay the 15k we would be able to remove some of the fees. This is over 2,500, used our retirement and now they are foreclosing if we do not come up with 7k, and we have no way to get it!!! So they got 15k and still taking out home away from us. Just cause they can!!!!! We owed 2,500, so the fees are 20,000 and they could not waive any of them. After posing original review they answered call us and let's work something out, that was a lie! Just trying to make it look like they care, they would not even talk to me. read more

We get constant threatening letters over minor things. I had to go to their offices to get a new pool key (they changed the locks), and when I got there, I was told it would be $15 and that they only take checks and money orders!? WTF!? Who uses either of those in this day and age!? I was going to go and pay now that I found the checkbook, but thought I would call first since it's Good Friday. I didn't want to waste gas on another trip down there with NO results. Their phone goes directly to a voicemail system that doesn't work, and that NO ONE EVER ANSWERS! They aren't competent, but it's impossible to fire them. I suppose that's one of the reasons they are so terrible. They aren't accountable to the homeowners at all. And instead of addressing my concerns I get a form message asking me to email. My concerns are in my post. The reply below is the email version of their useless phone tag system. Like I said, they aren't accountable to the people they have power over. Homeowners associations can be a good thing. They can also be terrible dictatorships if they aren't run well. read more

I wish I had a better experience. It has actually been the worst exchange I have had with a property management company! This is how they speak to the HOMEOWNERS!!! read more

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this company or management team is pathetic. I've called and called for almost 3 weeks now and sent multiple emails about the issue. I am having and still have not received anything back. Also caught Inspector that drives around taking pictures of peoples houses. Taking pictures of my kids at the park since I confronted him now I am receiving multiple letters saying stuff about my property that is not true as you can clearly see from the pictures they send me in the mail. read more

I have called multiple times asking to speak to a property manager for my community and I never get connected. This management company is horrible. read more

For 4 years, residents have requested that Houston Community Management Services take care of a unsightly property/safety hazard. They just tell everyone that they are working on it. It is a breach of contract when they will not honor the terms of their contract and deal with issues. They take our payments annually and won't do anything to help residents. If your community is looking for a property management company - look elsewhere. This company does nothing except take your money. read more

The people at this branch are incompetent at best! They never answered the phone unless you select the option to pay something or give them money. There is no way to use a credit card to pay for anything so it has to be by mail or in person via check. How about we embrace the 21st century and get with electronic payments. You can pay dues electronically through a third party for $40. Truth be known they probably own that third party business too. These people suck, no other word to describe them. Well maybe pathetic. read more

I requested a simple key from our point of contact to get into the gate of my building in September, and I did not receive it until November. If i happen to have my keys was because the only board member that lives in premises offered to pick it up from them. It has been 5 months and I have not yet met our person appointed to our community. Also, lights in our covered underground parking lot are burned out and the place is dark and unsafe. I have requested the only board member in our community to help us with communicating with Associa and nothing has happened. Please be aware of the absolute slow pacing of this company. read more

What do you mean by saying that we are running a business in this community ? What's the definition of a business that you are having in your mind ? Have we had any sign placed in front of our property saying that this is a business for people to come to purchase goods or services ? The answer is NO ! If a rental activity done at our property is considered as "home business" , how about other properties even with signs placed in the front of them advertising "for lease" or "for rent" in this community ? Aren't they considered as running a business in their houses ? Aren't they having any violations which must be corrected and you haven't contacted them yet for that ? If you have let them do rental activities in their properties, why you keep saying that we can't do rental business in our property ? Now, please honestly answer these following questions. Haven't those properties' owners made money using their houses in this Silver Oaks Trail community ? Haven't those homeowners collected money from their tenants living in their houses in this Silver Oaks Trail community ? Is there anything for sure 100% that those people renting/leasing at those properties in this Silver Oaks Trail community are people from a family, to be considered as a "single-family home" to satisfy the policy/rules ? If the answers are YES, YES, and NO to those questions above, why haven't they got any letters saying that they are doing business at their properties which is not allowed ? In general, we are NOT running any business in our property. All what we have been doing is just having a part of our property for rent nothing that much different than any other properties for lease or for rent in this community as well as many other communities out there. The previous community manager named Brittany Wright made a big mistake in placing the charge of $285 and other fees after that in our account. We have been living in this community for many years but had never had any ridiculous charges or fees like that placed in our account before. Because the previous community manager messed up our account so badly, the new community manager now has to fix it for us as soon as possible. We request removal of that $285 and other fees charged in our account. Our early 2019 HOAs fee payment is not for anyone to take advantage of. Our family still can't believe that our 2019 HOAs Fee early payment in October 28th, 2018 was used partly for that $285 charge in October 31st, 2018 like that. Importantly, we seriously request that any community managers from now on please stop bothering us with those letters about our property for rent. We aren't violating anything when having our property for rent at all. If you don't allow any rental activities in this community, please have it stated very clearly on those documents for any new homeowners to know before making the decision on buying any properties in this Silver Oaks Trail community. Nobody is that much interested in buying houses in a community in which rental activities is not allowed. We need peace to live our healthy lives, and we believe that it's the same for you. About 75% of homeowners in this community are Vietnamese. Our lifestyle and culture should be respected. If you want, you can have homeowners voted on allowing room rental in this community, and we are sure that most of us, Vietnamese people, as the majority of this community, are going to highly support it. Then, you can officially leave our home alone without bothering us anymore. We are so tired of dealing with the same old problem over and over again. We don't want to waste our time anymore, and you shouldn't waste your time anymore. Time is gold. All of us should find a good solution for everyone to be happy. Rooms for rent or houses for rent is not that much different. A single-family-house community doesn't mean that we can't have rooms in our houses for rent. We are homeowners who are still living here in our own house. Just that we have extra rooms in our home so we have them for rent not to waste the space. Please stop putting a hard time on us. Karma does exist ! read more

This service rips us off every single year. They charge a $20 handling fee each and every time your yearly dues are due. They send a certified letter after 1 week and then they charge you for that too. So if you have housing dues of $250, get ready to pay more than $300! And if you want to pay online, well here's another $15 charge! I've had complaints & have called & sent emails. Never get a response. If you are a community looking for a management service, do not use these people. read more

Kerry was easy to work with and very understanding of my problem. I will be happy to work with her and Associa in the future. Sean read more

i have been trying to reach laura taylor for three weeks!!! good luck trying to reach anyone this management company does not answer thier phone... i have never ever experienced anything like this!!!!!!! i have managed 241 units for 33 years and i return all calls!! wish this was not our management company!! if you are a neighborhood association run run run!!! read more

We are about 2 months into our relationship with HCMS and they have delivered in every way. Our community was in bad shape previously and we needed a community management partner and property manager to help us get on the right track. We are especially pleased with April McCutcheon, our new property manager, she is doing a great job taking care of our residents and providing exceptional customer service! Thank you HCMS for exceeding our expectations in such a short period of time! Chuck Mendez, HOA President read more

I live at Reseda Townhomes in the Clear Lake Area. Jennifer Baboolal is our association manager. Jennifer is an outstanding manager and very proactive in maintaining our property. Our property is 45 years old and needs more TLC than a newer property. She always makes sure we get a fair bid for work being performed and makes sure the work is done properly which in turns saves the association money. It makes the board's work much easier when you have an excellent manager. We are glad to have Jennifer as our manager. Thank you. Steve read more

I made an appointment with one of their reps In Houston in an attempt to reconcile my bill. (The manager who assured me we could work something out left out of the blue.) This rep was rude, inflexible, uninformed, late for my appointment, and reeked of tobacco. My statement is barely comprehensible, and the Pineloch Comm. Assn. nickel and dime me by charging for title searches, liens, an ambiguous $20 handling charge in addition to late interest. This HOA seems to forget that I am the customer and I do not pay these dues to be yelled at. read more

I have been paying my dues through my banks online bill pay 30 DAYS IN ADVANCE and this group has still found a way to charge late fees, handling fees and mystery letters I have never received. Do not use this group. They are not responsive and zero support. It was a fiasco when they started at our community and it still is unorganized. read more

I appreciate the response, however, I have gone over this time and time again with your company. The only consistency with the company is the turn over in employees. Which results in none of your staff being knowledgeable enough to assist our homeowners that call in. It was the best decision my community could have made is moving away from this crooked company. Firstly, why would you charge an HOA to file a lien on a property when the Associations attorney, which represents the Association, should do that. How is it possible that an attorney that doesn't represent the association file the lien on behalf of the management company? Why would it be necessary to file a lien when the Governing Documents for communities specifically state there is already a standing lien on any property within the neighborhood? All that does is cost the community more money and serves no purpose. Why do you charge to place the information on credit reports? Isn't that difficult given you don't have social security numbers for people? I have had many complaints in my neighborhood that even when an account was paid in full, again your company failed to report such update to the credit bureau. We pay you for a service and deserve to receive such service. Vendors having to pay $150 to your company to do work for OUR neighborhood? Very rarely are phone calls answered and voicemails never get returned. Our finances were always a mess. No one could explain numbers on the financial statements and they are never received timely. Based on these things alone, and trust me, the list could go on and on, it doesn't appear that anyone there is worried about anything but money. We are just another number. There is clearly something wrong with the management running that circus. It is unexceptionable for a company the size of this company to conduct business in this manner. And they continue to get away with it. This has to end. And I will take whatever action necessary to ensure that Board members know about the circus over there. read more

Our neighborhood finally fired this company after discovering they were allowing companies who handle our utilities to charge us tax they were not permitted to charge. Our community is north of Sugar Land and *outside* the Sugar Land city limit. This went on for years. Even after they were finally caught by one of our homeowners, they fought us tooth and nail over it. Finally my neighbor who caught the problem, had to threaten our HOA and HCMC with a lawsuit to get anywhere. Weeks later and many man hours later pouring over documentation (myself and three other women helped her), she was able to get at least sixty thousand dollars back to our community (we were owed much more but this was the best we could do). Shortly after, we were finally able to force our HOA to fire this company for serious mismanagement and incompetence. They aren't just rude to people, they are grossly incompetent and I would not have them in charge of any community. read more

This HOA management company is awful! Our landscaping has not been done in over two months. And it is really starting to look BAD. We pay a fair amount each year in dues, and this is simple unacceptable. They should really listen to the residents, as they claim they do on their website. And find a better response to comments instead of their generic "please email our customer service. A lot of people in our community have already emailed our "community manager" with HCMS, but that doesn't do anything. They should either LISTEN to their residents and these reviews or find a new line of business to work in. They have a contracted responsibility to maintain all amenities and it is a breach of contract otherwise. read more

Dear Houston Community Management Services people, we would like to recognize the superior customer service provided by your team, and especially by Lucia Mejia who with amazing dedication helped us to solve our problem. On the time when we could not see any solution to our problem, she asked her manager, and after that, she made all efforts to encourage us and help us to solve the problem. Without your help we would continue to lose money and to be in that absurd situation. We encourage everybody to come to your office with confidence that any problem will be listen to, and all efforts to be solved will be done. Thanks again! read more

Very poor customer service. Was shuffled back and forth between reps with questions unanswered. Paper documentation did not match what employees were saying over the phone. Feels like a scam. read more

I wish there were negative stars! This company does a horrible job communicating and taking care of even the most basic management services!! If your association is run by this company or a house you are considering to buy is in this association, RUN!! read more

totally incompetent, they do not send invoices, just late reminders with nickle and dime fees that mount up and accumulate because they screw up everything, contact is poor, communication is slow, my hoa fees paid over a month ago and they send threats of attorney. miss management and unprofessional. all hoa's out there... do your neighbors a favor use another service. read more

This organization seems to be a den of thieves. I bought a rental house in one of the neighborhoods they manage two years ago. I never received a bill for their "services", but several months later they presented me with an outrageous bill for late fees and legal expenses. Somehow they managed to find my address when it came time to assess the maximum fees they could come up with, including fees to place a lien on my property, but seemingly could not find my address earlier. Last year I had two homes in this neighborhood. I received a bill for one of them but not for the other. Only when I called was I able to find out what the charge was for the other. I remitted both fees, but these mental midgets managed to credit both checks to the same residence. Subsequently I started receiving late notices on the other property. It is Dec. 1 and I have not yet received my bills this year. I called the office this morning at about 10 a.m. I got voice mail. Some service! I am convinced that this organization is run by the lawyers who charge the exorbitant fees, and that it exists only as a vehicle to generate those fees, not to provide any service to the neighborhoods it supposedly serves. read more

Our community Association representative, Jennifer Baboolal, stepped up to volunteer for a neighborhood event even though she does not live in our community. She came early and stayed late! She was all smiles, helped tremendously, and even brought a volunteer of her own. Thank you, Jennifer! read more

They take every opportunity to screw you over, nickel and dime you and ignore you. I sent in my payment 2 weeks in advanced but the bank did not cash it till two days after the due date. And when I tried to contact my rep she no response, Finally I had to go to the office and talk to the woman at the window for 15 minutes till she came out and claimed it must have hit her spam folder even though she had sent and received emails from me before. She claimed the mail screwed up and that they can't control it and I am still responsible. This has been just the latest in bad dealings with the fuckers. Instant threats of lawsuits in letters, sending bills to the wrong address and then sending me to a collections lawyer, bad service. read more